Netbackup Bmr backup is failing with status 1

[Krishna_Sriniva]

Hi ,

Netbackup 7.5 BMR backup is failing with the below mentioned error.

12/23/2013 11:55:13 - Error bpbrm (pid=20245) BMRERR: Received BMR error: Failed to import Config file. (1)

12/23/2013 11:55:13 - Error bpbrm (pid=20245) BMRERR: Received BMR error: Failed sending the discovery. (1)

12/23/2013 11:55:13 - Error bpbrm (pid=20245) BMRERR: Received BMR error: BMR information discovery failed. (1)

12/23/2013 11:55:13 - Info bmrsavecfg (pid=0) done. status: 1: the requested operation was partially successful

12/23/2013 11:55:13 - end writing

Operation Status: 1

[Krishna_Sriniva]

We have BMR master server as Netbackup Appliance 5220 with version 7.5.0.6

BMR boot server (RHEL 6.3 with 7.5)

BMR client (RHEL 6.3 with NB 7.5 )

From the BMR master server bmrd log

0,51216,128,119,1627,1387780631324,22529,1,0:,97:Driver load sequence found from initrd. Skipping old algorithm.../ParseLinuxScsiDriver.cpp at 63.,47:ParseLinuxScsiDriver.cpp:ParseLinuxScsiDriver(),5

0,51216,128,119,1628,1387780631324,22529,1,0:,45:Exiting in ../ParseLinuxScsiDriver.cpp at 64.,47:ParseLinuxScsiDriver.cpp:ParseLinuxScsiDriver(),5

0,51216,128,119,1629,1387780631324,22529,1,0:,46:Parser functionsavcfg8 completed successfully.,51:ParseClientInformation.cpp:ParseClientInformation(),5

0,51216,128,119,1630,1387780631324,22529,1,0:,18:Entering, line=95.,37:ParseLinuxLsmod.cpp:ParseLinuxLsmod(),5

0,51216,128,119,1631,1387780631324,22529,1,0:,92:Driver load sequence found from initrd. Skipping old algorithm.../ParseLinuxLsmod.cpp at 99.,37:ParseLinuxLsmod.cpp:ParseLinuxLsmod(),5

0,51216,128,119,1632,1387780631324,22529,1,0:,41:Exiting in ../ParseLinuxLsmod.cpp at 100.,37:ParseLinuxLsmod.cpp:ParseLinuxLsmod(),5

0,51216,128,119,1633,1387780631324,22529,1,0:,46:Parser functionsavcfg9 completed successfully.,51:ParseClientInformation.cpp:ParseClientInformation(),5

0,51216,128,119,1634,1387780631325,22529,1,0:,40:Entered in ../ParseBootLoader.cpp at 60.,37:ParseBootLoader.cpp:ParseBootLoader(),5

0,51216,128,119,1635,1387780631325,22529,1,0:,31:Entering, line=537 string=false,31:ParseCommon.cpp:ConvertToBool(),5

0,51216,128,119,1636,1387780631325,22529,1,0:,41:Exiting in ../ParseBootLoader.cpp at 139.,37:ParseBootLoader.cpp:ParseBootLoader(),5

0,51216,128,119,1637,1387780631325,22529,1,0:,47:Parser functionsavcfg21 completed successfully.,51:ParseClientInformation.cpp:ParseClientInformation(),5

0,51216,128,119,1638,1387780631325,22529,1,0:,101:Client command '[ -r /etc/lilo.conf ] && /bin/cat /etc/lilo.conf 2>/dev/null' failed with exit code 1,51:ParseClientInformation.cpp:ParseClientInformation(),4

0,51216,128,119,1639,1387780631326,22529,1,0:,124:Client command '[ -r /etc/grub.conf -a ! -L /etc/grub.conf ] && /bin/cat /etc/grub.conf 2>/dev/null' failed with exit code 1,51:ParseClientInformation.cpp:ParseClientInformation(),4

0,51216,128,119,1640,1387780631326,22529,1,0:,37:Entered in ../ParseMenuLst.cpp at 52.,31:ParseMenuLst.cpp:ParseMenuLst(),5

0,51216,128,119,1641,1387780631326,22529,1,0:,37:Exiting in ../ParseMenuLst.cpp at 76.,31:ParseMenuLst.cpp:ParseMenuLst(),5

0,51216,128,119,1642,1387780631326,22529,1,0:,47:Parser functionsavcfg24 completed successfully.,51:ParseClientInformation.cpp:ParseClientInformation(),5

0,51216,128,119,1643,1387780631327,22529,1,0:,67:Critical task 'FDISK_NUM', config version = 7.5.0.6 task version = ,51:ParseClientInformation.cpp:ParseClientInformation(),1

0,51216,128,119,1644,1387780631327,22529,1,0:,68:Critical task 'PARTED_NUM', config version = 7.5.0.6 task version = ,51:ParseClientInformation.cpp:ParseClientInformation(),1

0,51216,128,119,1645,1387780631327,22529,1,0:,52:Critical task 'PARTED_NUM' did not run successfully.,51:ParseClientInformation.cpp:ParseClientInformation(),1

0,51216,128,119,1646,1387780631327,22529,1,0:,48:Exiting in ../ParseClientInformation.cpp at 794.,51:ParseClientInformation.cpp:ParseClientInformation(),5

1,51216,128,119,1647,1387780631327,22529,1,0:,0:,28:ImportCfg.cpp:ImportConfig(),1,(18|)

0,51216,128,119,1648,1387780631329,22529,1,0:,18:Entering, line=527,25:sendrecv.cpp:SendPacket(),5

0,51216,128,119,1649,1387780631329,22529,1,0:,30:Exiting, line=564, return rc=5,25:sendrecv.cpp:SendPacket(),5

0,51216,119,119,879,1387780631329,22529,1,0:,8: exiting,30:bmrd.cpp:HandleImportRequest(),5

0,51216,128,119,1650,1387780631329,22529,1,0:,18:Entering, sockfd=9,40:sendrecv.cpp:PlatformCloseSocketCommon(),5

0,51216,128,119,1651,1387780631358,22529,1,0:,37:Exiting, line=662, return BMR_SUCCESS,40:sendrecv.cpp:PlatformCloseSocketCommon(),5

0,51216,119,119,880,1387780631358,22529,1,0:,8: exiting,31:bmrd.cpp:HandleThisConnection(),

[Krishna_Sriniva]

Hi , As per the below useful technote for BMR backup of RHEL clients. http://www.symantec.com/business/support/index?page=content&id=TECH60242 Ensure the parted command is available on the client. BMR runs the parted command when capturing the client disk partition information.

[Krishna_Sriniva · Accepted solution]

http://www.symantec.com/business/support/index?page=content&id=TECH60242 Please check the technote and it should solve Linux BMR backup issues

[mandar_khanolka]

>> BMR client (RHEL 6.3 with NB 7.5 )

BMR support for RHEL client 6.3 has been enabled in 7505 release. Please confirm if you have 7505 or greater or base 7.5 on your client.

Thanks.

Mandar

[Krishna_Sriniva]

Currently , we are using Netbackup 7.5.0.6 .