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All compatible drive paths are down but media is available (2009)

unixlife
Level 4
Partner

Hello,

I am getting on NB 7.1 an error:  "All compatible drive paths are down but media is available  (2009)" and all jobs are failing. My Solaris 10 SPARC production server M5000 is direclty connected ti single tape drive library SL24 [LTO4].

I am getting a message in /var/adm/message as;

Jul 26 12:23:15 m5000 tldd[16279]: [ID 947739 daemon.notice] TLD(0) going to UP state
Jul 26 12:23:16 m5000 avrd[16284]: [ID 748556 daemon.notice] st.conf configuration for HP.ULTRIUM4-SCSI.000 (device 0), name [HP Ultrium LTO 4], vid [HP    Ultrium 4*], type 0x3b, block size 0, options 0x18619 (see st(7D) man page)
 

In bpadm the drive status is;

Id  DriveName           Type   Residence
      Drive Path                                                       Status
****************************************************************************
0   HP.ULTRIUM4-SCSI.000 hcart  TLD(0)  DRIVE=1
      /dev/rmt/0cbn                                                    UP

Currently defined robotics are:
  TLD(0)     robotic path = /dev/sg/c1t4l1

EMM Server = ajva5000

/usr/openv/volmgr/bin >./scan
************************************************************
*********************** SDT_TAPE    ************************
*********************** SDT_CHANGER ************************
************************************************************
------------------------------------------------------------
Device Name  : "/dev/rmt/0cbn"
Passthru Name: "/dev/sg/c1t4l0"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry    : "HP      Ultrium 4-SCSI  B23W"
Vendor ID  : "HP      "
Product ID : "Ultrium 4-SCSI  "
Product Rev: "B23W"
Serial Number: "HU17420HH9"
WWN          : ""
WWN Id Type  : 0
Device Identifier: ""
Device Type    : SDT_TAPE
NetBackup Drive Type: 3
Removable      : Yes
Device Supports: SCSI-5
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name  : "/dev/sg/c1t4l1"
Passthru Name: "/dev/sg/c1t4l1"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry    : "HP      MSL G3 Series   C.30"
Vendor ID  : "HP      "
Product ID : "MSL G3 Series   "
Product Rev: "C.30"
Serial Number: "0744BR0180"
WWN          : ""
WWN Id Type  : 0
Device Identifier: "HP      MSL G3 Series   0744BR0180"
Device Type    : SDT_CHANGER
NetBackup Robot Type: 8
Removable      : Yes
Device Supports: SCSI-5
Number of Drives : 1
Number of Slots  : 23
Number of Media Access Ports: 1
Drive 1 Serial Number      : "HU17420HH9"
Flags : 0x0
Reason: 0x0

Any clue? Please help..

2 REPLIES 2

Alex_Tueshaus
Level 3
Partner Accredited

Have you read this technote:
http://www.symantec.com/business/support/index?page=content&id=TECH177880

Maybe it helps!

Best regards, Alex

unixlife
Level 4
Partner
Thanks, let me try.