Backup Selection and non-english chars?

[Ziggy1941]

We have master server (7.6.0.1) on SUSE Linux. Client on MS Windows 2008.

And we've got the trouble with backup selection and non-english cars.

Job log:

08/12/2014 17:46:57 - Info nbjm (pid=14909) starting backup job (jobid=89079) for client adcs02.irro.ru, policy daily-backup-adcs02, schedule Full
08/12/2014 17:46:57 - Info nbjm (pid=14909) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=89079, request id:{5D2217BE-2216-11E4-ACF0-F25E72329AE3})
08/12/2014 17:46:57 - requesting resource pd
08/12/2014 17:46:57 - requesting resource nbu-s1.irro.ru.NBU_CLIENT.MAXJOBS.adcs02.irro.ru
08/12/2014 17:46:57 - requesting resource nbu-s1.irro.ru.NBU_POLICY.MAXJOBS.daily-backup-adcs02
08/12/2014 17:46:57 - granted resource  nbu-s1.irro.ru.NBU_CLIENT.MAXJOBS.adcs02.irro.ru
08/12/2014 17:46:57 - granted resource  nbu-s1.irro.ru.NBU_POLICY.MAXJOBS.daily-backup-adcs02
08/12/2014 17:46:57 - granted resource  MediaID=@aaaab;DiskVolume=PureDiskVolume;DiskPool=pd_pool;Path=PureDiskVolume;StorageServer=nbu-s1.irro.ru;MediaServer=nbu-s1.irro.ru
08/12/2014 17:46:57 - granted resource  pd
08/12/2014 17:46:57 - estimated 0 kbytes needed
08/12/2014 17:46:57 - Info nbjm (pid=14909) started backup (backupid=adcs02.irro.ru_1407844017) job for client adcs02.irro.ru, policy daily-backup-adcs02, schedule Full on storage unit pd
08/12/2014 17:46:57 - started process bpbrm (pid=38890)
08/12/2014 17:46:59 - Info bpbrm (pid=38890) adcs02.irro.ru is the host to backup data from
08/12/2014 17:46:59 - Info bpbrm (pid=38890) reading file list for client
08/12/2014 17:46:59 - Info bpbrm (pid=38890) accelerator enabled
08/12/2014 17:46:59 - Info bpbrm (pid=38890) There is no complete backup image match with track journal, a regular full backup will be performed.
08/12/2014 17:46:59 - connecting
08/12/2014 17:47:00 - Info bpbrm (pid=38890) starting bpbkar on client
08/12/2014 17:47:00 - connected; connect time: 0:00:00
08/12/2014 17:47:01 - Info bpbkar (pid=6088) Backup started
08/12/2014 17:47:01 - Info bpbrm (pid=38890) bptm pid: 38898
08/12/2014 17:47:01 - Info bptm (pid=38898) start
08/12/2014 17:47:01 - Info bptm (pid=38898) using 1049600 data buffer size
08/12/2014 17:47:01 - Info bptm (pid=38898) using 512 data buffers
08/12/2014 17:47:02 - Info bptm (pid=38898) start backup
08/12/2014 17:47:02 - Info bpbkar (pid=6088) change time comparison:<enabled>
08/12/2014 17:47:02 - Info bpbkar (pid=6088) accelerator enabled backup, archive bit processing:<disabled>
08/12/2014 17:47:03 - Info bpbkar (pid=6088) will attempt to use change journal data for <D:\����� �����������\�����>
08/12/2014 17:47:03 - Info bptm (pid=38898) backup child process is pid 38968
08/12/2014 17:47:03 - begin writing
08/12/2014 17:47:19 - Info bpbrm (pid=38890) from client adcs02.irro.ru: TRV - object not found for file system backup: D:\����� �����������\�����
08/12/2014 17:47:19 - Info bpbkar (pid=6088) accelerator sent 0 bytes out of 0 bytes to server, optimization 0.0%
08/12/2014 17:47:19 - Error bptm (pid=38968) system call failed - Connection reset by peer (at child.c.1306)
08/12/2014 17:47:19 - Error bptm (pid=38968) unable to perform read from client socket, connection may have been broken
08/12/2014 17:47:19 - Error bptm (pid=38898) media manager terminated by parent process
08/12/2014 17:47:20 - Info nbu-s1.irro.ru (pid=38898) StorageServer=PureDisk:nbu-s1.irro.ru; Report=PDDO Stats for (nbu-s1.irro.ru): scanned: 2 KB, CR sent: 0 KB, CR sent over FC: 0 KB, dedup: 100.0%, cache disabled
08/12/2014 17:47:20 - Error bpbrm (pid=38890) could not send server status message
08/12/2014 17:47:20 - Info bpbkar (pid=6088) done. status: 71: None of the files mentioned in the file list exist or may not be accessible
08/12/2014 17:47:20 - end writing; write time: 0:00:17
none of the files in the file list exist  (71)

Where "D:\����� �����������\�����" is backup selections with non-english chars. When I try to change selection for example to "D:\Temp" all works fine.

Any ideas?

[RiaanBadenhorst]

Which language?

[Nicolai]

I guess its Russian Cyrillic

 Info bpbrm (pid=38890) from client adcs02.irro.ru: TRV

While the Netbackup 7.6 release notes in chapter "NetBackup internationalization and localization notes" does not mention file paths I guess this issues will fall in the "not supported" category. 

From the release notes:

• Specific NetBackup user-defined strings must not contain non-US ASCII characters

http://www.symantec.com/docs/DOC6138

If possible put the directory with special characters below a directory with "pure" US characters and specify "pure" path in Netbackup (d:\data according to exampel below)

So

d:\jordbærgrød med fløde\

become:

d:\data\jordbærgrød med fløde\

[Walker_Yang1]

hi, Non-US ASCII character is allowed in Data Selection in policy. So this should be another issue. Can you create a policy with user backup schedule, and choose the same path and initiate backup from client, to see if the backup is ok? NOTES: accelerator backup is only supported for full and incremental schedule types. Thanks

[Ziggy1941]

I guess its Russian Cyrillic

Yep!

Non-US ASCII character is allowed in Data Selection in policy.

It's working with another installation - master server on WIndows 2008 and client on Windows 7.

May be problem in SUSE Linux?

[Nicolai]

Possible locale (language) setting ?

Could it be that the Windows box run with Russian setting while the SUSE box is configured as native English ?

[Ziggy1941]

We use EN version of MS Windows.

What do you mean about SUSE setting? $LANG for root account?

nbu-s1:~ # echo $LANG
POSIX

Maybe we should try something like this?

nbu-s1:~ # export LANG=ru_RU.utf8

[Nicolai]

Possible somthing in that direction (try it out). Just ensure the Shell start start Netbackup has the language setting set correctly. The issue here is unicode (at least I think).

Pls take a look at this thread as well.

https://www-secure.symantec.com/connect/forums/netbackup-backup-chinese-or-japanese-folder-fails#comment-8901411

[Ziggy1941]

I've tried to change default locale to ru_RU.utf8. It did not help ((

Possible somthing in that direction (try it out).

I don't think so. When I use selection like "D:\*" or "ALL_LOCAL_DRIVE" this dirs backup and restore correctly.

[Nicolai]

How do you enter the file path into Netbackup - copy & past or entered manual (see the link in my previous post). 

What GUI do you use for the SuSE box - Windows GUI or Windos Java GUI ?

Does the string look right in the GUI or is it �

[Ziggy1941]

How do you enter the file path into Netbackup - copy & past or entered manual (see the link in my previous post). 

Copy & paste.

What GUI do you use for the SuSE box - Windows GUI or Windos Java GUI ?

Both.

Does the string look right in the GUI or is it �

When I fill the backup selection field string looks right.

[Nicolai]

On my red hat server using Netbackup 7.6 i tried creating a directory in /home with the name of æøå. Backup ran successful, however the file path in Windows Java  GUI (activity monitor)  showed Ã¦Ã¸Ã¥ instead of æøå.

My last advice would be pasting the string into notepad++ before pasting into Netbackup to ensure no special charters sneak thou.