Backup failing with error Network connection timed out(41)

[Anjan_Das]

Hi All

need your help. when i am going to take backup of client.full backup for given mount points completed successfully. but when i am going to take incremental backup of same client for same mount point.backup going to stuck for interval after sometime its showing network connection timed out(41). in detailed status for that job  as

08/07/2009 01:01:20 started process bpbrm (pid=12331)
08/07/2009 01:01:20 connecting
08/07/2009 02:01:20 end writing
08/07/2009 02:01:20 error bpsched (pid=8525) backup of client elroy exited with status 41(network connection timed out)

I check network connectivity its fine. and full backup completed successfully.

Please help

Thanks & Regards
Anjan Das

[Amit_Karia]

Is incremental backup schedule defined in same policy or there is a different policy

Regards
Amit

[Edwork]

From Symantec, it is called status code 41.
Did  you try to following symantec doc to checking your case ?

http://seer.entsupport.symantec.com/docs/277695.htm

It is very comprehensive document from Symantec to check your status code error.

[Nicolai · Accepted solution]

I have seen code 41 for a incremental backup when some directories contain million of files. The full backup does not need to evaluate every file but the incremental does.  The evaluation takes longer that the media server has patience, and then  be lives the connection is dead and ends with code 41.

Try increasing  CLIENT_READ_INTERVAL  to 7200 (or even more)  on the client and see if it resolves the issue

Best Regards

Nicolai

[Anjan_Das]

Hi Amit

Yes incremental backup shedule defined in same policy.

[MrFix-it]

Hi,
Try and increase the "client read interval"
Can be found on the GUI -> Host Properties -> Clients ; then double click the client to open the client properties window the click timeouts... Give it more time for time outs.
NB: If this is not the issue, the backup might take long to fail/timeout...

Also you might want to check this document:
http://seer.entsupport.symantec.com/docs/277695.htm

Hope this helps

[Marianne]

The bpsched error tells me you're still on 5.x?
Double-check that Client Job Tracker is disabled: http://seer.entsupport.symantec.com/docs/267253.htm

[zippy]

 NIc card set to auto?  switch port set to 10 - 100 or 1000 - check youre network.

is the client installed on the client?

is it a windoes box?  reboot it !!