Backup is failing with 59

[PhaniKumar82]

Team

we have one of the WIndows Client backup is failing with 59 

same server able to communicate from Master server but it is failing while connecting with media server 

it is able to communicate bptestbpcd from Master server but while trying to do same from media server it is failing and it is able to query the bpgetconfig from same media server to client also i have added the media servers list in to client host properties but still it is failing

i have attached the bpcd verbose logs to the client from master server and media server as well 

Please let us know if you need any solution for the above

Our Master server version is 7.1.0.3 windows 2008 R2

Regards,

Phani Kumar

[sksujeet]

The BPCD log shows :

<2>bptestbpcd: server not allowed access
22:17:13.013 [7668.8964] <2> bptestbpcd: server not allowed access
<2>bptestbpcd: EXIT status = 46
22:17:13.013 [7668.8964] <2> bptestbpcd: EXIT status = 46
server not allowed access
 

Please check the hostname resolution from media server to client ane vice versa.

Try below from media to client and client to media

Bpclntcmd -hn clientname
Bpclntcmd -ip client ip
Bptestbpcd -client clientname

If there is name resolution issue resolve it otherwise

Create a bpcd log dir on client and do another bptestbpcd from media server

Please post client's bpcd log.

Check in bpcd log for incoming request from media server. See if client can resolve IP address to hostname that corresponds with SERVER entry on client.

[PhaniKumar82]

There is no issue with host name resolution

i have attahced the requested commands out put

Regards,

Phani Kumar

[Marianne · Accepted solution]

I agree with sazz - we need bpcd log om client.

You need to confirm that client can resolve media server's ip address to a hostname.
Next, resolved IP address will be compared with SERVER entries.
This resolved hostname must match SERVER entry exactly.
If IP is for example resolved as media1.fqdn but SERVER entry is Media1.fqdn, connection request will be rejected.
media1.fqdn != Media1.fqdn != media1 != MEDIA1
(unless alias are added in /etc/hosts)

If changes have been made recently, please remember to clear NBU host cache - even on client:
bpclntcmd -clear_host_cache

[sksujeet]

Can you please try the same command from client to media server also. Also please post the bpcd logs.

On the client create a bpcd folder under \netbackup installation path\netbackup\logs. Once this folder is created try to run the bptestbpcd on media server and it will log the details in the bpcd logs on client. Please post that logfile here.