Backup is not completed - Connection timeout is <300> seconds.

[NBU_BEX_Support]

Hello Folks! I need some help!

I have a problem in my Netbackup environment.

The backup is not completed in a client, because just stay on status "Connection timeout is <300> seconds". No change from this status.

15/01/2014 17:17:15 - Info nbjm(pid=3920) starting backup job (jobid=116434) for client srvvm63, policy srvvm63-sql_server, schedule Diario  
15/01/2014 17:17:15 - Info nbjm(pid=3920) requesting MEDIA_SERVER_WITH_ATTRIBUTES resources from RB for backup job (jobid=116434, request id:{30A7A23C-5CDB-41E2-BD49-B2D33D29F3B5})  
15/01/2014 17:17:15 - requesting resource srv03-hcart-robot-tld-1
15/01/2014 17:17:15 - requesting resource srv03.grupomaggi.corp.NBU_CLIENT.MAXJOBS.srvvm63
15/01/2014 17:17:15 - requesting resource srv03.grupomaggi.corp.NBU_POLICY.MAXJOBS.srvvm63-sql_server
15/01/2014 17:17:15 - granted resource srv03.grupomaggi.corp.NBU_CLIENT.MAXJOBS.srvvm63
15/01/2014 17:17:15 - granted resource srv03.grupomaggi.corp.NBU_POLICY.MAXJOBS.srvvm63-sql_server
15/01/2014 17:17:15 - granted resource srv03-hcart-robot-tld-1
15/01/2014 17:17:15 - estimated 0 Kbytes needed
15/01/2014 17:17:15 - Info nbjm(pid=3920) started backup job for client srvvm63, policy srvvm63-sql_server, schedule Diario on storage unit srv03-hcart-robot-tld-1
15/01/2014 17:17:16 - started process bpbrm (8064)
15/01/2014 17:17:17 - Info bpbrm(pid=8064) srvvm63 is the host to backup data from     
15/01/2014 17:17:17 - Info bpbrm(pid=8064) reading file list from client        
15/01/2014 17:17:17 - connecting
15/01/2014 17:17:20 - Info bpbrm(pid=8064) starting bphdb on client         
15/01/2014 17:17:20 - Info bphdb(pid=1664) Backup started           
15/01/2014 17:17:20 - connected; connect time: 00:00:03
15/01/2014 17:17:24 - Info dbclient(pid=4460) INF - BACKUP STARTED USING        
15/01/2014 17:17:24 - Info dbclient(pid=4460) Microsoft SQL Server 2008 R2 (RTM) - 10.50.1600.1 (X64)    
15/01/2014 17:17:24 - Info dbclient(pid=4460) Apr  2 2010 15:48:46        
15/01/2014 17:17:24 - Info dbclient(pid=4460) Copyright (c) Microsoft Corporation         
15/01/2014 17:17:24 - Info dbclient(pid=4460) Standard Edition (64-bit) on Windows NT 6.1 <X64> (Build 7601: Service Pack 1) (Hypervisor)
15/01/2014 17:17:24 - Info dbclient(pid=4460) Batch = C:\Program Files\Veritas\NetBackup\DbExt\MsSql\backup_full.bch, Op# = 1      
15/01/2014 17:17:24 - Info dbclient(pid=4460) INF - Using backup image SRVVM63.MSSQL7.SRVVM63.db.Creditflow_AMaggi_Des.~.7.001of001.20140115171723..C       
15/01/2014 17:17:24 - Info dbclient(pid=4460) INF - backup database "Creditflow_AMaggi_Des" to VIRTUAL_DEVICE='VNBU0-4460-4400-1389817044' with  compression,  stats = 10, blocksize = 65536, maxtransfersize = 4194304, buffercount = 2
15/01/2014 17:17:25 - Info dbclient(pid=4460) INF - Number of stripes: 1, Number of buffers per stripe 2.
15/01/2014 17:17:25 - Info dbclient(pid=4460) INF - Created VDI object for SQL Server instance <SRVVM63>. Connection timeout is <300> seconds.

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Anyone has seen this error? I appreciate if could help me.

[Will_Restore]

Now that the job has finished there should be NO dbbackup.exe processes running.   IF there are then kill them. 

[Marianne]

There seems to be problem with 3 of the databases. Backup of 8 databases was successful:

16/01/2014 18:05:16 - Info dbclient(pid=3288) <8> operations succeeded. <3> operations failed.       
16/01/2014 18:05:16 - Info dbclient(pid=3288) INF - The following object(s) were not backed up successfully.   
16/01/2014 18:05:16 - Info dbclient(pid=3288) INF - Creditflow_AMaggi_Des          
16/01/2014 18:05:16 - Info dbclient(pid=3288) INF - Creditflow_AMaggi_Integracao         
16/01/2014 18:05:16 - Info dbclient(pid=3288) INF - master    

Please ask SQL dba to check these 3 databases.
Ask dba to test a SQL backup to local disk of these db's.

Also check the SQL ERROR log for problems/issues on SQL side.
 

[NBU_BEX_Support]

Ok! I'll ask the DBA to be checking!

Tks!

[NBU_BEX_Support]

@marianne-van-den-berg

I talk to the DBA and was tested the backup from server sql and was done.

Now, I start the backup from NBU, so it takes several minutes to start!

Like 55 minutes elapsed but anything was backped. Just show "Connection timeout is <900> seconds."

I wait!
 

[Marianne]

Check Event Viewer Application logs, NBU dbclient and user_ops logs and SQL VDI and ERRORLOG.

See http://www.symantec.com/docs/TECH38369