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Veritas.com
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Cannot connect to VMware vCenter

sirin_zarin
Level 4
Partner Accredited

‎12-10-2012 12:05 AM

Hi all,

I try to connect to the VMware vCenter,  but get the following error

----------------------------------------------------

11:19:33.180 [3968.1220] <2> logparams: C:\Program Files\Veritas\NetBackup\bin\bpVMutil.exe 512 _NONE_ 10.20.17.155
11:19:33.180 [3968.1220] virt_test_log: log function is called
11:19:33.180 [3968.1220] <2> bpVMutil main: cmd = 2 ESXMount = _NONE_ ESXserver = 10.20.17.155, flags = 0
11:19:33.195 [3968.1220] <2> vnet_pbxConnect: pbxConnectEx Succeeded
11:19:33.195 [3968.1220] <2> logconnections: BPRD CONNECT FROM 10.2.23.22.49688 TO 10.2.23.28.1556 fd = 448
11:19:33.258 [3968.1220] checkBackupRegEntry: looking registry for excludeVMservers
11:19:33.258 [3968.1220]  RegOpenKey failed with 2
11:19:33.258 [3968.1220] format_virtualserver_cred: read 2 10.2.24.200 bkpop 745c14026506bdb7f654f07cadcfea3cade1f83a1037514f85eabea0ef5c5909d0c50ef5ac43cc75985f3d669c5441ba4301890c458e7bf67d746e51c99960d6 c2cb02fd9fc5349e70e8542b4c569529 443

11:19:33.258 [3968.1220] format_virtualserver_cred: read 1 10.20.17.155 bkpop cad3f08766738f154033e2a8ed05d781b811822192e0e8c3dbd889f79bc0d6cceea0c7e150d29d1740eeab12b31679b2b4b207dd36f8398bc67f24e895eec447 4af9848a4e18f0cecabb36ea33e071ee 443

11:19:33.258 [3968.1220] <2> bpVMutil main: checking 10.2.24.200
11:19:33.258 [3968.1220] <2> bpVMutil main: checking 10.20.17.155
11:19:33.258 [3968.1220] <2> bpVMutil main: testing 10.20.17.155 bkpop
11:19:33.258 [3968.1220] checkBackupRegEntry: looking registry for connecttimeout
11:19:33.258 [3968.1220]  RegOpenKey failed with 2
11:19:33.258 [3968.1220] vSphereConnect: ConnectTimeout: 300 secs
11:19:33.258 [3968.1220] vSphereConnect: connecting to https://10.20.17.155:443/sdk
11:19:33.258 [3968.1220] dovSphereDisconnect: disconnect for 10.20.17.155 completed with flags 0 and status 0
11:19:33.710 [3968.1220] checkBackupRegEntry: looking registry for jobtimeout
11:19:33.710 [3968.1220]  RegOpenKey failed with 2
11:19:33.710 [3968.1220] checkBackupRegEntry: looking registry for poweroptimeout
11:19:33.710 [3968.1220]  RegOpenKey failed with 2
11:19:33.710 [3968.1220] checkBackupRegEntry: looking registry for snapshottimeout
11:19:33.710 [3968.1220]  RegOpenKey failed with 2
11:19:33.710 [3968.1220] checkBackupRegEntry: looking registry for registertimeout
11:19:33.710 [3968.1220]  RegOpenKey failed with 2
11:19:33.710 [3968.1220] checkBackupRegEntry: looking registry for browsetimeout
11:19:33.710 [3968.1220]  RegOpenKey failed with 2
11:19:33.710 [3968.1220] SetTimeoutsAndLogging: JobTimeout: 900 secs
11:19:33.710 [3968.1220] SetTimeoutsAndLogging: PowerOpTimeout: 900 secs
11:19:33.710 [3968.1220] SetTimeoutsAndLogging: SnapshotTimeout: 900 secs
11:19:33.710 [3968.1220] SetTimeoutsAndLogging: RegisterTimeout: 180 secs
11:19:33.710 [3968.1220] SetTimeoutsAndLogging: BrowseTimeout: 180 secs
11:19:33.710 [3968.1220] checkBackupRegEntry: looking registry for vmcloglevel
11:19:33.710 [3968.1220]  RegOpenKey failed with 2
11:19:33.710 [3968.1220] SetTimeoutsAndLogging: vmcloglevel=0
11:19:33.710 [3968.1220] vmwareLogger: LoginAPI: SYM_VMC_ERROR:  SOAP_ERROR

11:19:33.710 [3968.1220] vmwareLogger: SOAP 1.1 fault: "":ServerFaultCode [no subcode]
"A general system error occurred: Authorize Exception"
Detail: <SystemErrorFault xmlns="urn:vim25" xsi:type="SystemError"><reason>Authorize Exception</reason></SystemErrorFault>


11:19:33.710 [3968.1220] <2> bpVMutil main: EXIT STATUS 0: the requested operation was successfully completed
11:22:52.535 [3672.2832] <2> logparams: C:\Program Files\Veritas\NetBackup\bin\bpVMutil.exe 512 _NONE_ 10.20.17.155
11:22:52.535 [3672.2832] virt_test_log: log function is called
11:22:52.535 [3672.2832] <2> bpVMutil main: cmd = 2 ESXMount = _NONE_ ESXserver = 10.20.17.155, flags = 0
11:22:52.550 [3672.2832] <2> vnet_pbxConnect: pbxConnectEx Succeeded
11:22:52.550 [3672.2832] <2> logconnections: BPRD CONNECT FROM 10.2.23.22.49694 TO 10.2.23.28.1556 fd = 448
11:22:52.613 [3672.2832] checkBackupRegEntry: looking registry for excludeVMservers
11:22:52.613 [3672.2832]  RegOpenKey failed with 2
11:22:52.613 [3672.2832] format_virtualserver_cred: read 2 10.2.24.200 bkpop 745c14026506bdb7f654f07cadcfea3cade1f83a1037514f85eabea0ef5c5909d0c50ef5ac43cc75985f3d669c5441ba4301890c458e7bf67d746e51c99960d6 c2cb02fd9fc5349e70e8542b4c569529 443

11:22:52.613 [3672.2832] format_virtualserver_cred: read 1 10.20.17.155 bkpop a02a14f91153981fa2cf9be2aad38ccec0bf82afaeb1b903a61e91643cc8187157fa9643977182d3785af1013aec391e2987b77a54efe1172f09c5d0b8b9a50c daa709d3190e51f8a0273df58c4d8a4d 443

11:22:52.613 [3672.2832] <2> bpVMutil main: checking 10.2.24.200
11:22:52.613 [3672.2832] <2> bpVMutil main: checking 10.20.17.155
11:22:52.613 [3672.2832] <2> bpVMutil main: testing 10.20.17.155 bkpop
11:22:52.613 [3672.2832] checkBackupRegEntry: looking registry for connecttimeout
11:22:52.613 [3672.2832]  RegOpenKey failed with 2
11:22:52.613 [3672.2832] vSphereConnect: ConnectTimeout: 300 secs
11:22:52.613 [3672.2832] vSphereConnect: connecting to https://10.20.17.155:443/sdk
11:22:52.613 [3672.2832] dovSphereDisconnect: disconnect for 10.20.17.155 completed with flags 0 and status 0
11:22:53.034 [3672.2832] checkBackupRegEntry: looking registry for jobtimeout
11:22:53.034 [3672.2832]  RegOpenKey failed with 2
11:22:53.034 [3672.2832] checkBackupRegEntry: looking registry for poweroptimeout
11:22:53.034 [3672.2832]  RegOpenKey failed with 2
11:22:53.034 [3672.2832] checkBackupRegEntry: looking registry for snapshottimeout
11:22:53.034 [3672.2832]  RegOpenKey failed with 2
11:22:53.034 [3672.2832] checkBackupRegEntry: looking registry for registertimeout
11:22:53.034 [3672.2832]  RegOpenKey failed with 2
11:22:53.034 [3672.2832] checkBackupRegEntry: looking registry for browsetimeout
11:22:53.034 [3672.2832]  RegOpenKey failed with 2
11:22:53.034 [3672.2832] SetTimeoutsAndLogging: JobTimeout: 900 secs
11:22:53.034 [3672.2832] SetTimeoutsAndLogging: PowerOpTimeout: 900 secs
11:22:53.034 [3672.2832] SetTimeoutsAndLogging: SnapshotTimeout: 900 secs
11:22:53.034 [3672.2832] SetTimeoutsAndLogging: RegisterTimeout: 180 secs
11:22:53.034 [3672.2832] SetTimeoutsAndLogging: BrowseTimeout: 180 secs
11:22:53.034 [3672.2832] checkBackupRegEntry: looking registry for vmcloglevel
11:22:53.034 [3672.2832]  RegOpenKey failed with 2
11:22:53.034 [3672.2832] SetTimeoutsAndLogging: vmcloglevel=0
11:22:53.034 [3672.2832] vmwareLogger: LoginAPI: SYM_VMC_ERROR:  SOAP_ERROR

11:22:53.034 [3672.2832] vmwareLogger: SOAP 1.1 fault: "":ServerFaultCode [no subcode]
"A general system error occurred: Authorize Exception"
Detail: <SystemErrorFault xmlns="urn:vim25" xsi:type="SystemError"><reason>Authorize Exception</reason></SystemErrorFault>


11:22:53.034 [3672.2832] <2> bpVMutil main: EXIT STATUS 0: the requested operation was successfully completed
11:23:32.190 [1552.2540] <2> logparams: C:\Program Files\Veritas\NetBackup\bin\bpVMutil.exe 512 _NONE_ 10.20.17.155
11:23:32.190 [1552.2540] virt_test_log: log function is called
11:23:32.190 [1552.2540] <2> bpVMutil main: cmd = 2 ESXMount = _NONE_ ESXserver = 10.20.17.155, flags = 0
11:23:32.206 [1552.2540] <2> vnet_pbxConnect: pbxConnectEx Succeeded
11:23:32.206 [1552.2540] <2> logconnections: BPRD CONNECT FROM 10.2.23.22.49698 TO 10.2.23.28.1556 fd = 448
11:23:32.284 [1552.2540] checkBackupRegEntry: looking registry for excludeVMservers
11:23:32.284 [1552.2540]  RegOpenKey failed with 2
11:23:32.284 [1552.2540] format_virtualserver_cred: read 2 10.2.24.200 bkpop 745c14026506bdb7f654f07cadcfea3cade1f83a1037514f85eabea0ef5c5909d0c50ef5ac43cc75985f3d669c5441ba4301890c458e7bf67d746e51c99960d6 c2cb02fd9fc5349e70e8542b4c569529 443

11:23:32.284 [1552.2540] format_virtualserver_cred: read 2 10.20.17.155 bkpop b6838f8cca353fec6dc181fc36321b11d36e73d1adb8f341d691529733824b11e449f37ec59bc0c677fefa9973ed5fcaacc879093d0648932cb346071017f04d 4baef0608d8d8275b170aab65aac0518 443

11:23:32.284 [1552.2540] <2> bpVMutil main: checking 10.2.24.200
11:23:32.284 [1552.2540] <2> bpVMutil main: checking 10.20.17.155
11:23:32.284 [1552.2540] <2> bpVMutil main: testing 10.20.17.155 bkpop
11:23:32.284 [1552.2540] checkBackupRegEntry: looking registry for connecttimeout
11:23:32.284 [1552.2540]  RegOpenKey failed with 2
11:23:32.284 [1552.2540] vSphereConnect: ConnectTimeout: 300 secs
11:23:32.284 [1552.2540] vSphereConnect: connecting to https://10.20.17.155:443/sdk
11:23:32.284 [1552.2540] dovSphereDisconnect: disconnect for 10.20.17.155 completed with flags 0 and status 0
11:23:32.736 [1552.2540] checkBackupRegEntry: looking registry for jobtimeout
11:23:32.736 [1552.2540]  RegOpenKey failed with 2
11:23:32.736 [1552.2540] checkBackupRegEntry: looking registry for poweroptimeout
11:23:32.736 [1552.2540]  RegOpenKey failed with 2
11:23:32.736 [1552.2540] checkBackupRegEntry: looking registry for snapshottimeout
11:23:32.736 [1552.2540]  RegOpenKey failed with 2
11:23:32.736 [1552.2540] checkBackupRegEntry: looking registry for registertimeout
11:23:32.736 [1552.2540]  RegOpenKey failed with 2
11:23:32.736 [1552.2540] checkBackupRegEntry: looking registry for browsetimeout
11:23:32.736 [1552.2540]  RegOpenKey failed with 2
11:23:32.736 [1552.2540] SetTimeoutsAndLogging: JobTimeout: 900 secs
11:23:32.736 [1552.2540] SetTimeoutsAndLogging: PowerOpTimeout: 900 secs
11:23:32.736 [1552.2540] SetTimeoutsAndLogging: SnapshotTimeout: 900 secs
11:23:32.736 [1552.2540] SetTimeoutsAndLogging: RegisterTimeout: 180 secs
11:23:32.736 [1552.2540] SetTimeoutsAndLogging: BrowseTimeout: 180 secs
11:23:32.736 [1552.2540] checkBackupRegEntry: looking registry for vmcloglevel
11:23:32.736 [1552.2540]  RegOpenKey failed with 2
11:23:32.736 [1552.2540] SetTimeoutsAndLogging: vmcloglevel=0
11:23:32.752 [1552.2540] vmwareLogger: LoginAPI: SYM_VMC_ERROR:  SOAP_ERROR

11:23:32.752 [1552.2540] vmwareLogger: SOAP 1.1 fault: "":ServerFaultCode [no subcode]
"A general system error occurred: Authorize Exception"
Detail: <SystemErrorFault xmlns="urn:vim25" xsi:type="SystemError"><reason>Authorize Exception</reason></SystemErrorFault>


11:23:32.752 [1552.2540] <2> bpVMutil main: EXIT STATUS 0: the requested operation was successfully completed
11:23:39.803 [3768.2928] <2> logparams: C:\Program Files\Veritas\NetBackup\bin\bpVMutil.exe 512 _NONE_ 10.20.17.155
11:23:39.803 [3768.2928] virt_test_log: log function is called
11:23:39.803 [3768.2928] <2> bpVMutil main: cmd = 2 ESXMount = _NONE_ ESXserver = 10.20.17.155, flags = 0
11:23:39.819 [3768.2928] <2> vnet_pbxConnect: pbxConnectEx Succeeded
11:23:39.819 [3768.2928] <2> logconnections: BPRD CONNECT FROM 10.2.23.22.49703 TO 10.2.23.28.1556 fd = 448
11:23:39.897 [3768.2928] checkBackupRegEntry: looking registry for excludeVMservers
11:23:39.897 [3768.2928]  RegOpenKey failed with 2
11:23:39.897 [3768.2928] format_virtualserver_cred: read 2 10.2.24.200 bkpop 745c14026506bdb7f654f07cadcfea3cade1f83a1037514f85eabea0ef5c5909d0c50ef5ac43cc75985f3d669c5441ba4301890c458e7bf67d746e51c99960d6 c2cb02fd9fc5349e70e8542b4c569529 443

11:23:39.897 [3768.2928] format_virtualserver_cred: read 1 10.20.17.155 bkpop 35b54e6dba0ef24ae73e05ab567ac71d397155af1c1af5cc0b4b63e28e3a7e950648c0319de8dcf572f66b7c1e3ed0624be490dd5be0f6f7e3525edede88f3f7 6b6b82f9db6f57569bed26d5c7530212 443

11:23:39.897 [3768.2928] <2> bpVMutil main: checking 10.2.24.200
11:23:39.897 [3768.2928] <2> bpVMutil main: checking 10.20.17.155
11:23:39.897 [3768.2928] <2> bpVMutil main: testing 10.20.17.155 bkpop
11:23:39.897 [3768.2928] checkBackupRegEntry: looking registry for connecttimeout
11:23:39.897 [3768.2928]  RegOpenKey failed with 2
11:23:39.897 [3768.2928] vSphereConnect: ConnectTimeout: 300 secs
11:23:39.897 [3768.2928] vSphereConnect: connecting to https://10.20.17.155:443/sdk
11:23:39.897 [3768.2928] dovSphereDisconnect: disconnect for 10.20.17.155 completed with flags 0 and status 0
11:23:40.334 [3768.2928] checkBackupRegEntry: looking registry for jobtimeout
11:23:40.334 [3768.2928]  RegOpenKey failed with 2
11:23:40.334 [3768.2928] checkBackupRegEntry: looking registry for poweroptimeout
11:23:40.334 [3768.2928]  RegOpenKey failed with 2
11:23:40.334 [3768.2928] checkBackupRegEntry: looking registry for snapshottimeout
11:23:40.334 [3768.2928]  RegOpenKey failed with 2
11:23:40.334 [3768.2928] checkBackupRegEntry: looking registry for registertimeout
11:23:40.334 [3768.2928]  RegOpenKey failed with 2
11:23:40.334 [3768.2928] checkBackupRegEntry: looking registry for browsetimeout
11:23:40.334 [3768.2928]  RegOpenKey failed with 2
11:23:40.334 [3768.2928] SetTimeoutsAndLogging: JobTimeout: 900 secs
11:23:40.334 [3768.2928] SetTimeoutsAndLogging: PowerOpTimeout: 900 secs
11:23:40.334 [3768.2928] SetTimeoutsAndLogging: SnapshotTimeout: 900 secs
11:23:40.334 [3768.2928] SetTimeoutsAndLogging: RegisterTimeout: 180 secs
11:23:40.334 [3768.2928] SetTimeoutsAndLogging: BrowseTimeout: 180 secs
11:23:40.334 [3768.2928] checkBackupRegEntry: looking registry for vmcloglevel
11:23:40.334 [3768.2928]  RegOpenKey failed with 2
11:23:40.334 [3768.2928] SetTimeoutsAndLogging: vmcloglevel=0
11:23:40.349 [3768.2928] vmwareLogger: LoginAPI: SYM_VMC_ERROR:  SOAP_ERROR

11:23:40.349 [3768.2928] vmwareLogger: SOAP 1.1 fault: "":ServerFaultCode [no subcode]
"A general system error occurred: Authorize Exception"
Detail: <SystemErrorFault xmlns="urn:vim25" xsi:type="SystemError"><reason>Authorize Exception</reason></SystemErrorFault>


11:23:40.349 [3768.2928] <2> bpVMutil main: EXIT STATUS 0: the requested operation was successfully completed
 

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What can I do in this situation? i tested required ports (telnet <server> <port>) and test succeeds.

P.S. simply connect to ESXI succeeds..

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2 REPLIES 2

Yasuhisa_Ishika
Level 6
Partner Accredited Certified

‎12-10-2012 03:11 AM

Please check if your account(bkpoperator and bkpop) and its password is valid on your vCenter.

 

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Anonymous
Not applicable

‎12-16-2012 02:52 PM

vCenter Server login fails with error: A general system error occurred: Authorize Exception

 

Check the format your using also. DOMAIN\USERNAME

Some have issue due to old DC.

http://adminotes.blogspot.be/2012/12/vsphere-general-system-error-occurred.html

 

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