GENERAL ERROR: Activity monitor hangs (hourglass is displayed) when viewing job details on completed jobs. The problem does not happen when viewing job details on active jobs.
Overview
Activity monitor hangs (hourglass is displayed) when viewing job details on completed jobs. The problem does not happen when viewing job details on active jobs.
Troubleshooting
Media Server Log Files:
A search of the /usr/openv/netbackup/bin/admincmd/ directory shows the bperror binary is 0 (zero) bytes in size.
Resolution
The bperror binary is invoked by the GUI to get the status code explanation for that job's status number. The bperror process can be observed in the /usr/openv/netbackup/logs/admin/log.<date> file.
Restore the bperror file from a previous backup, or copy it from another media server which is running the same operating system and NetBackup version.
To test the bperror binary, text should be produced when the following commands are run:
bperror -S <status#>
bperror -S <status#> -r
bperror -U -hoursago 48
The GUI hangs only when the bperror file exists, but has zero bytes in size. If the bperror file was missing, or had execute permissions removed, the activity monitor would not hang.