Client NBU Installed but don't find client in Console

[admin_bkp007]

My environment is master server Win 2019 and NBU v8.2

My client is standalone HyperV Win2016 with NBU v8.2.

When I go to console and Host Properties/Client I can't find my client, I don't understand what's the problem, my host client is set on my file host and bptest working everything fine, I already restart the services of NBU in client and stop/start my master server but unfortunately not solve my problem....any idea?

Thanks advanced.

[davidmoline]

Hi @admin_bkp007 

You won't find the client in the host properties section until you create a policy that includes it (master and media servers appear auotmatically when they are created, clients are different).

David

[hha_mea]

Clients in host properties are seen only if they are added to policies.
You also can check the properties of a client even if it is not listed, there is an icon on top in host properties, click on it and enter the name of your client

[admin_bkp007]

I understood, but I already have policy for this client, this a cluster hyper-v with node1 and node2, but in the policy was set clusterhv, so I can't see node1 and node2.

[X2]

What is the output of bptestbpcd -verbose -client <clusterhv fqdn>?

Also, are there any host mappings pending in the console?

[VirgilDobos · Accepted solution]

This is expected. If you used the virtual name in the backup policy, you will only see that as a Client under the Hosts in the java console. If you try to connect to it, you will see that it is actually connecting to the active cluster node.

[admin_bkp007]

Thanks for suggestion, sorry about my answer so later.

No one host mappings pending in the console

[admin_bkp007]

Thanks for suggestion, sorry about my answer so later.

That's make sense because I used my virtual name in the backup policy, but when I went to Client under the hosts in console unfortunately I didn't see my virtual name BUT maybe is because my virtual name doesn't has client NBU installed, right? So I suppose everything is fine ..