Cumulative Incrmental Backup Fails with status code 13

[KS_Kattubava]

Hi All,

Full backup for one of our windows 2k3 clients completed successfully where in the cumulative incremental for the same client fails with status code 13. Master server&Client are with 5.1Mp6 .

11:57:40.900 AM: [3408.5076] <16> dtcp_write: TCP - failure: send socket (1864) (TCP 10054: Connection reset by peer)
11:57:40.900 AM: [3408.5076] <16> dtcp_write: TCP - failure: attempted to send 26 bytes
11:57:41.994 AM: [3408.5076] <2> tar_base::V_vTarMsgW: INF - EXIT STATUS 14: file write failed
11:57:41.994 AM: [3408.5076] <16> dtcp_write: TCP - failure: send socket (1864) (TCP 10054: Connection reset by peer)
11:57:41.994 AM: [3408.5076] <16> dtcp_write: TCP - failure: attempted to send 6 bytes
11:57:41.994 AM: [3408.5076] <16> dtcp_write: TCP - failure: send socket (1864) (TCP 10054: Connection reset by peer)
11:57:41.994 AM: [3408.5076] <16> dtcp_write: TCP - failure: attempted to send 34 bytes
11:57:41.994 AM: [3408.5076] <4> tar_backup::backup_done_state: INF - Not waiting for server status
11:57:43.635 AM: [3408.5076] <4> OVStopCmd: INF - EXIT - status = 0
11:57:43.650 AM: [3408.5076] <2> ov_log::V_GlobalLog: INF - BEDS_Term() Enter InitFlags:0x1
11:57:43.681 AM: [3408.5076] <4> OVShutdown: INF - Finished process
11:57:43.728 AM: [3408.5076] <4> WinMain: INF - Exiting D:\Program Files\VERITAS\NetBackup\bin\bpbkar32.exe
11:57:45.728 AM: [3408.5076] <4> ov_log::OVClose: INF - Closing log file: D:\Program Files\VERITAS\NetBackup\logs\BPBKAR\041807.LOG

Any help in this ?

[Stumpr2]

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KS Kattubava wrote:

11:57:41.994 AM: [3408.5076] <2> tar_base::V_vTarMsgW: INF - EXIT STATUS 14: file write failed

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I know your subject line complains of an exit status 13 but the log shows an exit status 14 so check the 14 out first and if that doesn't help then progress to the exit status 13

FIRST:

In-Depth Troubleshooting Guide for Exit Status Code 14 in NetBackup Server (tm) / NetBackup Enterprise Server (tm) 5.0 / 5.1

http://support.veritas.com/docs/277558

SECOND:

In-depth Troubleshooting Guide for Exit Status Code 13 in NetBackup (tm) Server / Enterprise Server 5.0 / 5.1

http://support.veritas.com/docs/276941

[Anom]

Hi all,

I had this error status code 13 several times - with and without the status code 14 in the logs - and simply the solution was the upgrade of the clients NIC drivers. I think this should be tried before going in depth with other workarounds.

Good luck ...

Gamout L.

[KS_Kattubava]

Hi All,

Yes it did work after upgrading the NIC card driver for this particular client.

but I wonder I had the same issue with another client and it did not work at that time.

any thanks for all your support .