ERR - failure reading file: Microsoft SharePoint Resources:\Services\Diagnosedienst für Microsoft SharePoint Foundation/Metadata

[SvenCao]

Hello,

I'm trying to backup the SharePoint 2013 with Netbackup 7.5.0.6.

SharePoint Server use Windows 2012 Standard.

Database Server use Windows 2008 R2 sp1 with MSSQL 2012 Enterprise

I give a Domain account System Admin role and local Admin role on Database Server, and Farm Admin and local Admin on SharePoint Server.

I also give these permissions "Replace a process level token", "Debug Programs", "logon as a service" and "allow log on locally" on both Servers.

And changed NetBackup Client Service Account, legacy Client Service and Legacy Network Service to this Domain account on both Servers.

this account has been also inputed into the Windows Client - SharePoint section.

On both Servers I turned off the firewall.

I unchecked the "Enable Granular Recovery" box.

Everything was fine, but I have get this error:

27.06.2014 11:51:54 - begin writing

27.06.2014 11:57:05 - Error bpbrm (pid=26900) from client SharePoint-Server: ERR - failure reading file: Microsoft SharePoint Resources:\Services\Diagnosedienst für Microsoft SharePoint Foundation/Metadata (DATABASE-SERVER/a79e236c-02c4-4644-8822-60ee16cfe8f4)\Metadata (BEDS 0xE000FEA9: The Backup Exec data store encountered a problem during the operation. See the job log for details.)

27.06.2014 11:57:32 - Error bptm (pid=26946) system call failed - Connection reset by peer (at child.c.1298)

27.06.2014 11:57:32 - Error bptm (pid=26946) unable to perform read from client socket, connection may have been broken

27.06.2014 11:57:32 - Error bptm (pid=26943) media manager terminated by parent process

27.06.2014 11:57:33 - Error bpbrm (pid=26900) could not send server status message

27.06.2014 11:57:33 - Info bpbkar (pid=3512) done. status: 13: file read failed

27.06.2014 11:57:33 - end writing; write time: 0:05:39

file read failed  (13)

And in Log file. I found:

[1c98] 06/27/14 14:42:07  SSP name pased in is Diagnosedienst für Microsoft SharePoint Foundation\a79e236c-02c4-4644-8822-60ee16cfe8f4
[1c98] 06/27/14 14:42:07 Name :: Diagnosedienst für Microsoft SharePoint Foundation
[1c98] 06/27/14 14:42:07  INF :: Das Objekt des Typs "Microsoft.SharePoint.Administration.SPDiagnosticsService" kann nicht in Typ "Microsoft.SharePoint.Administration.SPServiceApplication" umgewandelt werden.
[1c98] 06/27/14 14:42:07  INF :: Das Objekt des Typs "Microsoft.SharePoint.Administration.SPDiagnosticsService" kann nicht in Typ "Microsoft.SharePoint.Administration.SPServiceApplication" umgewandelt werden.
[1c98] 06/27/14 14:42:07  INF :: Das Objekt des Typs "Microsoft.SharePoint.Administration.SPDiagnosticsService" kann nicht in Typ "Microsoft.SharePoint.Administration.SPServiceApplication" umgewandelt werden.
[1c98] 06/27/14 14:42:07  INF :: Das Objekt des Typs "Microsoft.SharePoint.Administration.SPDiagnosticsService" kann nicht in Typ "Microsoft.SharePoint.Administration.SPServiceApplication" umgewandelt werden.
[1c98] 06/27/14 14:42:07  INF :: Das Objekt des Typs "Microsoft.SharePoint.Administration.SPDiagnosticsService" kann nicht in Typ "Microsoft.SharePoint.Administration.SPServiceApplication" umgewandelt werden.
[1c98] 06/27/14 14:42:07  INF :: Das Objekt des Typs "Microsoft.SharePoint.Administration.SPDiagnosticsService" kann nicht in Typ "Microsoft.SharePoint.Administration.SPServiceApplication" umgewandelt werden.
[1c98] 06/27/14 14:42:07  INF :: Das Objekt des Typs "Microsoft.SharePoint.Administration.SPDiagnosticsService" kann nicht in Typ "Microsoft.SharePoint.Administration.SPServiceApplication" umgewandelt werden.
[1c98] 06/27/14 14:42:07  INF :: Das Objekt des Typs "Microsoft.SharePoint.Administration.SPDiagnosticsService" kann nicht in Typ "Microsoft.SharePoint.Administration.SPServiceApplication" umgewandelt werden.
[1c98] 06/27/14 14:42:07  INF :: Das Objekt des Typs "Microsoft.SharePoint.Administration.SPDiagnosticsService" kann nicht in Typ "Microsoft.SharePoint.Administration.SPServiceApplication" umgewandelt werden.
[1c98] 06/27/14 14:42:07  INF :: Das Objekt des Typs "Microsoft.SharePoint.Administration.SPDiagnosticsService" kann nicht in Typ "Microsoft.SharePoint.Administration.SPServiceApplication" umgewandelt werden.
[1c98] 06/27/14 14:42:07  INF :: Das Objekt des Typs "Microsoft.SharePoint.Administration.SPDiagnosticsService" kann nicht in Typ "Microsoft.SharePoint.Administration.SPServiceApplication" umgewandelt werden.
[1c98] 06/27/14 14:42:07  INF :: Das Objekt des Typs "Microsoft.SharePoint.Administration.SPDiagnosticsService" kann nicht in Typ "Microsoft.SharePoint.Administration.SPServiceApplication" umgewandelt werden.
[1c98] 06/27/14 14:42:07  INF :: Das Objekt des Typs "Microsoft.SharePoint.Administration.SPDiagnosticsService" kann nicht in Typ "Microsoft.SharePoint.Administration.SPServiceApplication" umgewandelt werden.
[1c98] 06/27/14 14:42:07  INF :: Das Objekt des Typs "Microsoft.SharePoint.Administration.SPDiagnosticsService" kann nicht in Typ "Microsoft.SharePoint.Administration.SPServiceApplication" umgewandelt werden.
[1c98] 06/27/14 14:42:07  INF :: Das Objekt des Typs "Microsoft.SharePoint.Administration.SPDiagnosticsService" kann nicht in Typ "Microsoft.SharePoint.Administration.SPServiceApplication" umgewandelt werden.
[1c98] 06/27/14 14:42:07  INF :: Das Objekt des Typs "Microsoft.SharePoint.Administration.SPDiagnosticsService" kann nicht in Typ "Microsoft.SharePoint.Administration.SPServiceApplication" umgewandelt werden.
[1c98] 06/27/14 14:42:07  INF :: Das Objekt des Typs "Microsoft.SharePoint.Administration.SPDiagnosticsService" kann nicht in Typ "Microsoft.SharePoint.Administration.SPServiceApplication" umgewandelt werden.
[1c98] 06/27/14 14:42:07  INF :: Das Objekt des Typs "Microsoft.SharePoint.Administration.SPDiagnosticsService" kann nicht in Typ "Microsoft.SharePoint.Administration.SPServiceApplication" umgewandelt werden.
[1c98] 06/27/14 14:42:07  INF :: Das Objekt des Typs "Microsoft.SharePoint.Administration.SPDiagnosticsService" kann nicht in Typ "Microsoft.SharePoint.Administration.SPServiceApplication" umgewandelt werden.
[1c98] 06/27/14 14:42:07  INF :: Das Objekt des Typs "Microsoft.SharePoint.Administration.SPDiagnosticsService" kann nicht in Typ "Microsoft.SharePoint.Administration.SPServiceApplication" umgewandelt werden.
[1c98] 06/27/14 14:42:07  INF :: Das Objekt des Typs "Microsoft.SharePoint.Administration.SPDiagnosticsService" kann nicht in Typ "Microsoft.SharePoint.Administration.SPServiceApplication" umgewandelt werden.
[1c98] 06/27/14 14:42:07  INF :: Das Objekt des Typs "Microsoft.SharePoint.Administration.SPDiagnosticsService" kann nicht in Typ "Microsoft.SharePoint.Administration.SPServiceApplication" umgewandelt werden.
[1c98] 06/27/14 14:42:07  INF :: Das Objekt des Typs "Microsoft.SharePoint.Administration.SPDiagnosticsService" kann nicht in Typ "Microsoft.SharePoint.Administration.SPServiceApplicationProxy" umgewandelt werden.
[1c98] 06/27/14 14:42:07  INF :: Das Objekt des Typs "Microsoft.SharePoint.Administration.SPDiagnosticsService" kann nicht in Typ "Microsoft.SharePoint.Administration.SPServiceApplicationProxy" umgewandelt werden.
[1c98] 06/27/14 14:42:07  INF :: Das Objekt des Typs "Microsoft.SharePoint.Administration.SPDiagnosticsService" kann nicht in Typ "Microsoft.SharePoint.Administration.SPServiceApplicationProxy" umgewandelt werden.
[1c98] 06/27/14 14:42:07  INF :: Das Objekt des Typs "Microsoft.SharePoint.Administration.SPDiagnosticsService" kann nicht in Typ "Microsoft.SharePoint.Administration.SPServiceApplicationProxy" umgewandelt werden.
[1c98] 06/27/14 14:42:07  INF :: Das Objekt des Typs "Microsoft.SharePoint.Administration.SPDiagnosticsService" kann nicht in Typ "Microsoft.SharePoint.Administration.SPServiceApplicationProxy" umgewandelt werden.
[1c98] 06/27/14 14:42:07  INF :: Das Objekt des Typs "Microsoft.SharePoint.Administration.SPDiagnosticsService" kann nicht in Typ "Microsoft.SharePoint.Administration.SPServiceApplicationProxy" umgewandelt werden.
[1c98] 06/27/14 14:42:07  INF :: Das Objekt des Typs "Microsoft.SharePoint.Administration.SPDiagnosticsService" kann nicht in Typ "Microsoft.SharePoint.Administration.SPServiceApplicationProxy" umgewandelt werden.
[1c98] 06/27/14 14:42:07  INF :: Das Objekt des Typs "Microsoft.SharePoint.Administration.SPDiagnosticsService" kann nicht in Typ "Microsoft.SharePoint.Administration.SPServiceApplicationProxy" umgewandelt werden.
[1c98] 06/27/14 14:42:07  INF :: Das Objekt des Typs "Microsoft.SharePoint.Administration.SPDiagnosticsService" kann nicht in Typ "Microsoft.SharePoint.Administration.SPServiceApplicationProxy" umgewandelt werden.
[1c98] 06/27/14 14:42:07  INF :: Das Objekt des Typs "Microsoft.SharePoint.Administration.SPDiagnosticsService" kann nicht in Typ "Microsoft.SharePoint.Administration.SPServiceApplicationProxy" umgewandelt werden.
[1c98] 06/27/14 14:42:07  INF :: Das Objekt des Typs "Microsoft.SharePoint.Administration.SPDiagnosticsService" kann nicht in Typ "Microsoft.SharePoint.Administration.SPServiceApplicationProxy" umgewandelt werden.
[1c98] 06/27/14 14:42:07  INF :: Das Objekt des Typs "Microsoft.SharePoint.Administration.SPDiagnosticsService" kann nicht in Typ "Microsoft.SharePoint.Administration.SPServiceApplicationProxy" umgewandelt werden.
[1c98] 06/27/14 14:42:07  INF :: Das Objekt des Typs "Microsoft.SharePoint.Administration.SPDiagnosticsService" kann nicht in Typ "Microsoft.SharePoint.Administration.SPServiceApplicationProxy" umgewandelt werden.
[1c98] 06/27/14 14:42:07  INF :: Das Objekt des Typs "Microsoft.SharePoint.Administration.SPDiagnosticsService" kann nicht in Typ "Microsoft.SharePoint.Administration.SPServiceApplicationProxy" umgewandelt werden.
[1c98] 06/27/14 14:42:07  INF :: Das Objekt des Typs "Microsoft.SharePoint.Administration.SPDiagnosticsService" kann nicht in Typ "Microsoft.SharePoint.Administration.SPServiceApplicationProxy" umgewandelt werden.
[1c98] 06/27/14 14:42:07  INF :: Das Objekt des Typs "Microsoft.SharePoint.Administration.SPDiagnosticsService" kann nicht in Typ "Microsoft.SharePoint.Administration.SPServiceApplicationProxy" umgewandelt werden.
[1c98] 06/27/14 14:42:07  INF :: Das Objekt des Typs "Microsoft.SharePoint.Administration.SPDiagnosticsService" kann nicht in Typ "Microsoft.SharePoint.Administration.SPServiceApplicationProxy" umgewandelt werden.
[1c98] 06/27/14 14:42:07  INF :: Das Objekt des Typs "Microsoft.SharePoint.Administration.SPDiagnosticsService" kann nicht in Typ "Microsoft.SharePoint.Administration.SPServiceApplicationProxy" umgewandelt werden.
[1c98] 06/27/14 14:42:07  INF :: Das Objekt des Typs "Microsoft.SharePoint.Administration.SPDiagnosticsService" kann nicht in Typ "Microsoft.SharePoint.Administration.SPServiceApplicationProxy" umgewandelt werden.
[1c98] 06/27/14 14:42:07 Error in BackupSSP - Could not find service app or proxy Diagnosedienst für Microsoft SharePoint Foundation\a79e236c-02c4-4644-8822-60ee16cfe8f4
[1c98] 06/27/14 14:42:07 Error in BackupSSP
[1c98] 06/27/14 14:42:07 Reply buffer for the Get Shared Service Provider Info(0x00000015) command.
[1c98] 06/27/14 14:42:07   Status: 0x00000c38
[1c98] 06/27/14 14:42:07   Waiting for Reply Empty Signal...
[1c98] 06/27/14 14:42:07   ...reply emptied.
[1c98] 06/27/14 14:42:08 Request received.

I have backed up a farm by using Central Administration. No error.

But why can not the Netbackup find the Diagnosic Service?

Any Ideas? Thanks.

[CRZ]

If you're really at 7.5.0.6, this might be a new issue we haven't seen before.  Please open a support case with us.

(If it turns out you're at an earlier 7.5.0.x, I would recommend applying 7.5.0.7.)

[SvenCao]

Thank you. I will do this.