EXCH GRT backup error 'ERR - Unable to initialize nbfsd, Error encountered while attempting to get additional files for Microsoft Information Store:\Mailbox Database 1414338782\Logs_1348879765\

[rakcms]

Hi,

Netbackup version: 7.1

Master Server : win2k8 R2 ent sp1

Client : win2k8 R2 (Exchange 2010)

policy type : ms exch

9/28/2012 5:50:50 PM - Info nbjm(pid=3384) starting backup job (jobid=114) for client LAB.MYLAB.LOCAL, policy LAB-WIN-EXCH, schedule Daily-Full 
9/28/2012 5:50:50 PM - estimated 372327 Kbytes needed
9/28/2012 5:50:50 PM - Info nbjm(pid=3384) started backup job for client LAB.MYLAB.LOCAL, policy LAB-WIN-EXCH, schedule Daily-Full on storage unit FHDCBKPSRV02-DISK
9/28/2012 5:50:50 PM - started process bpbrm (1460)
9/28/2012 5:50:51 PM - Info bpbrm(pid=1460) LAB.MYLAB.LOCAL is the host to backup data from    
9/28/2012 5:50:57 PM - Info bpbrm(pid=1460) reading file list from client       
9/28/2012 5:50:57 PM - connecting
9/28/2012 5:51:00 PM - Info bpbrm(pid=1460) starting bpbkar32 on client        
9/28/2012 5:51:00 PM - connected; connect time: 00:00:03
9/28/2012 5:51:24 PM - Info bpbkar32(pid=4712) Backup started          
9/28/2012 5:51:24 PM - Info bptm(pid=3332) start           
9/28/2012 5:51:24 PM - Info bptm(pid=3332) using 262144 data buffer size       
9/28/2012 5:51:24 PM - Info bptm(pid=3332) setting receive network buffer to 1049600 bytes     
9/28/2012 5:51:24 PM - Info bptm(pid=3332) using 30 data buffers        
9/28/2012 5:51:24 PM - Info bptm(pid=3332) start backup          
9/28/2012 5:51:25 PM - Info bptm(pid=3332) backup child process is pid 1844.312      
9/28/2012 5:51:25 PM - Info bptm(pid=1844) start           
9/28/2012 5:51:25 PM - begin writing
9/28/2012 5:51:26 PM - Info bpbkar32(pid=4712) INF - waiting for mount mutex      
9/28/2012 5:52:39 PM - Error bpbrm(pid=1460) from client LAB.MYLAB.LOCAL: ERR - Unable to initialize nbfsd.   
9/28/2012 5:53:02 PM - Error bpbrm(pid=1460) from client LAB.MYLAB.LOCAL: ERR - Error encountered while attempting to get additional files for Microsoft Information Store:\Mailbox Database 1414338782\Logs_1348879765\
9/28/2012 5:53:02 PM - Error bpbrm(pid=1460) from client LAB.MYLAB.LOCAL: ERR - Exchange granular restore from this image may not work.
9/28/2012 5:53:22 PM - Info bptm(pid=3332) waited for full buffer 1231 times, delayed 7463 times   
9/28/2012 5:53:22 PM - Error bpbrm(pid=1460) from client LAB.MYLAB.LOCAL: ERR - Error encountered while attempting to get additional files for Microsoft Information Store:\Public Folder Database 0836848025\Logs_1348879765\
9/28/2012 5:53:22 PM - Error bpbrm(pid=1460) from client LAB.MYLAB.LOCAL: ERR - Exchange granular restore from this image may not work.
9/28/2012 5:53:22 PM - Info bptm(pid=3332) EXITING with status 0 <----------       
9/28/2012 5:53:22 PM - Info bpbrm(pid=1460) validating image for client LAB.MYLAB.LOCAL       
9/28/2012 5:53:24 PM - end writing; write time: 00:01:59
9/28/2012 5:53:29 PM - Info bpbkar32(pid=4712) done. status: 1: the requested operation was partially successful   
the requested operation was partially successful(1)

The job was successfully completed, but some files may have been
busy or unaccessible. See the problems report or the client's logs for more details.

thanks

[Will_Restore · Accepted solution]

Solution
 

Open required ports: 29588 (nbfsd port); 2049 (nfs); 111 (portmap).

NetBackup Client on the client must not be started with “Local System” but must be started with a Domain Administrator Account

Article URL http://www.symantec.com/docs/TECH190785

[V4]

go through below silent video

and transcript which mentions alll the pre-reqs required for GRT backup/restores

https://www-secure.symantec.com/connect/videos/exchange-2010-sp2-grt-netbackup-75

[rakcms]

open forewall port 7394(nbfsd port); 2049 (nfs); 111 (portmap) for netbackup 7.1

issue resolved, thanks for valuable response.