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Error bptm (pid=311489) media manager terminated by parent proces

Level 3

Hi everyone,


I am getting the following error, as i am new in this enivornment, please help.

Backup is failing with:-

(14) file write failed 


Please find the below details for your understanding:-

12/29/2017 23:13:01 - connected; connect time: 0:00:00
12/29/2017 23:13:02 - Info bpbkar (pid=8323494) Backup started
12/29/2017 23:13:02 - Info bpbrm (pid=311163) bptm pid: 311489
12/29/2017 23:13:02 - Info bptm (pid=311489) start
12/29/2017 23:13:02 - Info bptm (pid=311489) using 262144 data buffer size
12/29/2017 23:13:02 - Info bptm (pid=311489) using 30 data buffers
12/29/2017 23:13:02 - Info kotaknbuapp01 (pid=311489) Using OpenStorage client direct to backup from client MEDIASERVER to kotaknbuapp01
12/29/2017 23:13:02 - Info bptm (pid=311489) resuming backup-id MEDIASERVER_1514560665 copy 1 at fragment 23, 512 blocks: 1794103222
12/29/2017 23:13:03 - begin writing
12/29/2017 23:29:36 - Info kotaknbuapp01 (pid=311489) StorageServer=PureDisk:kotaknbuapp01; Report=PDDO Stats for (kotaknbuapp01): scanned: 54494340 KB, CR sent: 19698 KB, CR sent over FC: 0 KB, dedup: 100.0%, cache disabled
12/29/2017 23:29:38 - Error bptm (pid=311489) media manager terminated by parent process
12/29/2017 23:29:39 - Info bpbkar (pid=8323494) done. status: 14: file write failed
12/29/2017 23:29:39 - end writing; write time: 0:16:36
file write failed  (14)




I am getting the error:-

 Error bptm (pid=311489) media manager terminated by parent process



Level 6
Partner    VIP    Accredited Certified
Please give us more info -
NBU version on master, client, media server?
OS on all components?
Background of this particular job -
It seems you are backing up a media server?
To its own or another storage unit?
The STU name looks like it's a an Appliance. Is that correct?

What is being backed up?
Are other jobs also failing to this STU or just this one?

Important to follow the backup process through the logs:
On the media server:
bpbrm (this is the bptm parent process)

On the client (whether it is media server or different client):

Please copy logs to .txt files (e.g. bptm.txt) and upload here.