Former mediaserver still has EMM registry keys

[Per_Holmgren]

Hi

We have two servers (Windows 2008R2, nb client 7.6.0.1) and they used to be mediaservers.
Mediaserver software was uninstalled, servers rebooted and ordinary client software was installed.
Everything is working fine, except that both these servers windows eventlog is filled up with errors.
"EMM interface initialization failed, status = 333"

When I asked for the registry key "HKEY_LOCAL_MACHINE\SOFTWARE\VERITAS\NetBackup"
I found this key ""EMMSERVER"="masterservername" in "CurrentVersion\Config"

Simply removing the servername or the entire key does not stop the eventlog from piling up with error messages.
Does anyone know which registry keys that also have to be deleted ?

Regards

Per 

[Per_Holmgren]

NBEMMCMD, Version: 7.6.1.1
The following hosts were found:
stos01vmproxy01.sr.se
    ClusterName = ""
    MachineName = "stos01vmproxy01.sr.se"
    FQName = "stos01vmproxy01.sr.se"
    LocalDriveSeed = ""
    MachineDescription = ""
    MachineFlags = 0x17
    MachineNbuType = media (1)
    MachineState = active for disk jobs (12)
    MasterServerName = "stobupma.sr.se"
    NetBackupVersion = 7.6.1.1 (761100)
    OperatingSystem = windows (11)
    ScanAbility = 5
stos02bup01.sr.se
    ClusterName = ""
    MachineName = "stos02bup01.sr.se"
    FQName = "stos02bup01.sr.se"
    LocalDriveSeed = ""
    MachineDescription = ""
    MachineFlags = 0x17
    MachineNbuType = media (1)
    MachineState = active for disk jobs (12)
    MasterServerName = "stobupma.sr.se"
    NetBackupVersion = 7.6.1.1 (761100)
    OperatingSystem = windows (11)
    ScanAbility = 5
stos01bup01.sr.se
    ClusterName = ""
    MachineName = "stos01bup01.sr.se"
    FQName = "stos01bup01.sr.se"
    LocalDriveSeed = ""
    MachineDescription = ""
    MachineFlags = 0x17
    MachineNbuType = media (1)
    MachineState = active for disk jobs (12)
    MasterServerName = "stobupma.sr.se"
    NetBackupVersion = 7.6.1.1 (761100)
    OperatingSystem = windows (11)
    ScanAbility = 5
stos02vmproxy01.sr.se
    ClusterName = ""
    MachineName = "stos02vmproxy01.sr.se"
    FQName = "stos02vmproxy01.sr.se"
    LocalDriveSeed = ""
    MachineDescription = ""
    MachineFlags = 0x17
    MachineNbuType = media (1)
    MachineState = active for tape and disk jobs (14)
    MasterServerName = "stobupma.sr.se"
    NetBackupVersion = 7.6.1.1 (761100)
    OperatingSystem = windows (11)
    ScanAbility = 5
stobupma.sr.se
    ClusterName = ""
    MachineName = "stobupma.sr.se"
    FQName = "stobupma.sr.se"
    GlobalDriveSeed = "VEND:#.:PROD:#.:IDX"
    LocalDriveSeed = ""
    MachineDescription = ""
    MachineFlags = 0x17
    MachineNbuType = master (3)
    MachineState = active for disk jobs (12)
    NetBackupVersion = 7.6.1.1 (761100)
    OperatingSystem = windows (11)
    ScanAbility = 5
stos01vmproxy01.sr.se
    MachineName = "stos01vmproxy01.sr.se"
    FQName = "stos01vmproxy01.sr.se"
    MachineDescription = "PureDisk"
    MachineFlags = 0x2
    MachineNbuType = ndmp (2) (storage_server)
stos02vmproxy01.sr.se
    MachineName = "stos02vmproxy01.sr.se"
    FQName = "stos02vmproxy01.sr.se"
    MachineDescription = "PureDisk"
    MachineFlags = 0x2
    MachineNbuType = ndmp (2) (storage_server)
stos01bup01.sr.se
    MachineName = "stos01bup01.sr.se"
    FQName = "stos01bup01.sr.se"
    MachineDescription = "PureDisk"
    MachineFlags = 0x2
    MachineNbuType = ndmp (2) (storage_server)
stos02bup01
    MachineName = "stos02bup01"
    FQName = "stos02bup01.sr.se"
    MachineDescription = "PureDisk"
    MachineFlags = 0x2
    MachineNbuType = ndmp (2) (storage_server)
stos01nas02r13.sr.se
    MachineName = "stos01nas02r13.sr.se"
    FQName = "stos01nas02r13.sr.se"
    MachineDescription = ""
    MachineFlags = 0
    MachineNbuType = ndmp (2)
stos01nas02r11.sr.se
    MachineName = "stos01nas02r11.sr.se"
    FQName = "stos01nas02r11.sr.se"
    MachineDescription = ""
    MachineFlags = 0
    MachineNbuType = ndmp (2)
stos01nas02r09.sr.se
    MachineName = "stos01nas02r09.sr.se"
    FQName = "stos01nas02r09.sr.se"
    MachineDescription = ""
    MachineFlags = 0
    MachineNbuType = ndmp (2)
stos01nas02r08.sr.se
    MachineName = "stos01nas02r08.sr.se"
    FQName = "stos01nas02r08.sr.se"
    MachineDescription = ""
    MachineFlags = 0
    MachineNbuType = ndmp (2)
stos01nas02r07.sr.se
    MachineName = "stos01nas02r07.sr.se"
    FQName = "stos01nas02r07.sr.se"
    MachineDescription = ""
    MachineFlags = 0
    MachineNbuType = ndmp (2)
stos01nas02r06.sr.se
    MachineName = "stos01nas02r06.sr.se"
    FQName = "stos01nas02r06.sr.se"
    MachineDescription = ""
    MachineFlags = 0
    MachineNbuType = ndmp (2)
stos01nas02r05.sr.se
    MachineName = "stos01nas02r05.sr.se"
    FQName = "stos01nas02r05.sr.se"
    MachineDescription = ""
    MachineFlags = 0
    MachineNbuType = ndmp (2)
stos01nas02r04.sr.se
    MachineName = "stos01nas02r04.sr.se"
    FQName = "stos01nas02r04.sr.se"
    MachineDescription = ""
    MachineFlags = 0
    MachineNbuType = ndmp (2)
stos01nas02r03.sr.se
    MachineName = "stos01nas02r03.sr.se"
    FQName = "stos01nas02r03.sr.se"
    MachineDescription = ""
    MachineFlags = 0
    MachineNbuType = ndmp (2)
stos01nas02r02.sr.se
    MachineName = "stos01nas02r02.sr.se"
    FQName = "stos01nas02r02.sr.se"
    MachineDescription = ""
    MachineFlags = 0
    MachineNbuType = ndmp (2)
stos01nas02r01.sr.se
    MachineName = "stos01nas02r01.sr.se"
    FQName = "stos01nas02r01.sr.se"
    MachineDescription = ""
    MachineFlags = 0
    MachineNbuType = ndmp (2)
stos01nas02r10.sr.se
    MachineName = "stos01nas02r10.sr.se"
    FQName = "stos01nas02r10.sr.se"
    MachineDescription = ""
    MachineFlags = 0
    MachineNbuType = ndmp (2)
stovipsvc01.sr.se
    MachineName = "stovipsvc01.sr.se"
    FQName = "stovipsvc01.sr.se"
    MachineDescription = ""
    MachineNbuType = virtual_machine (10)
stovcview01.sr.se
    MachineName = "stovcview01.sr.se"
    FQName = "stovcview01.sr.se"
    MachineDescription = ""
    MachineNbuType = virtual_machine (10)
stovcenter02.sr.se
    MachineName = "stovcenter02.sr.se"
    FQName = "stovcenter02.sr.se"
    MachineDescription = ""
    MachineNbuType = virtual_machine (10)
stobupma.sr.se
    MachineName = "stobupma.sr.se"
    FQName = "stobupma.sr.se"
    MachineDescription = ""
    MachineNbuType = server (6)
Command completed successfully.

[Per_Holmgren]

Here is the output of wmic product list brief, we are lagging here since I have to email my requests and wait for serveradmin to perform them.

Symantec NetBackup      {89C285BC-E164-4FF6-81B6-E80C2A371486}

Symantec NetBackup      Symantec Corporation   7.6.0.1        

[sdo]

That looks clean.

[Nicolai]

Great - no reference to the two decommissioned servers.

Now we can focus on the clients.

[Per_Holmgren · Accepted solution]

Hi again

We edited the registry keys:

[HKEY_LOCAL_MACHINE\SOFTWARE\VERITAS\NetBackup\CurrentVersion]
"Install Type"="NetBackup Media Server"  (Changed to "Netbackup Client")
"MediaServerInstalled"=dword:00000001    (Changed dword to 0)

[HKEY_LOCAL_MACHINE\SOFTWARE\VERITAS\NetBackup\CurrentVersion\Config]
"EMMSERVER"="*_masterserver_name_*"  (ERASED THIS WHOLE KEY)

This did not change anything.

I got access to the server and compared it to a normal client installation and found many Netbackup services that should not be there.

Normal client, services running:

Netbackup Client Service  Automatic
Netbackup Dedupllication Multi-Threaded Agent  Automatic
Netbackup Discovery Framework  Automatic
Netbackup Legacy Client Service  Automatic
Netbackup Legacy Network Service  Automatic
Symantec Private Branch Eschange  Automatic

Former Media Server, services running:
NetBackup Client Service
NetBackup CloudStore Service Container
NetBackup Deduplication Multi-Threaded Agent
NetBackup Device Manager
NetBackup Discovery Framework
NetBackup Legacy Client Service
NetBackup Legacy Network Service
NetBackup Service Layer
NetBackup Service Monitor
NetBackup Volume Manager

Solution:
We issued bpdown and set a lot of the extra services to manual and Volume Manager to disabled and then ran bpup, now all errors in the eventlog has stopped.