12-11-2012 02:50 PM
Hello. Having issues installing a tape drive on a Windows 2003 Master. The OS sees both tape drives, have the same drivers, and the admin gui for the Dell powervault runs all diagnostic tests / checks fine. It sees two drives and one robot.
When I set this up in NB, it consistently identifies drive .001 as a stand alone drive. NB adds the robot and drive .000 fine.
I have tried:
Removing the tape drives from the device manager, rescanning for changes, etc. Both drives consistently come back under 'Tape Drives" as IBM Ultrium-td3 SCSI Sequential Device".
nbemmcmd - deletealldevices -machinename NAME -machinetype media
re-ran the wizard, still shows up as this: my problem is drive .001 - what's the deal with the limitations listed? In looking at the details, it just says
"unable to determine robot type. Drive is standalone or in unknown robot. The robot drive number for this drive is unknown".
I had a ticket opened with Symantec, and they state it is a hardware issue. I have a contract with Service Express for hardware fixes, etc, and they state the drive is in 100% working order. So, we are at a finger pointing stage. Anyone have any tips / hints? It would be greatly appreciated.
Solved! Go to Solution.
12-11-2012 03:41 PM
12-11-2012 03:05 PM
Can you post output of scan(install_path\volmgr\bin\scan) command?
Also check if this PV-132T is configured without any advanced features like partitioning, with latest firmware.
12-11-2012 03:20 PM
12-11-2012 03:23 PM
here's the results from scan:
************************************************************
*********************** SDT_TAPE ************************
*********************** SDT_CHANGER ************************
************************************************************
------------------------------------------------------------
Device Name : "Changer0"
Passthru Name: "Changer0"
Volume Header: ""
Port: 2; Bus: 0; Target: 0; LUN: 1
Inquiry : "DELL PV-132T 310D"
Vendor ID : "DELL "
Product ID : "PV-132T "
Product Rev: "310D"
Serial Number: "DELL1_3134669A1831"
WWN : ""
WWN Id Type : 0
Device Identifier: ""
Device Type : SDT_CHANGER
NetBackup Robot Type: 8
Removable : Yes
Device Supports: SCSI-2
Number of Drives : 1
Number of Slots : 8
Number of Media Access Ports: 1
Drive 1 Serial Number : "1210051491"
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name : "Tape0"
Passthru Name: "Tape0"
Volume Header: ""
Port: 2; Bus: 0; Target: 0; LUN: 2
Inquiry : "IBM ULTRIUM-TD3 6B20"
Vendor ID : "IBM "
Product ID : "ULTRIUM-TD3 "
Product Rev: "6B20"
Serial Number: "1210051491"
WWN : ""
WWN Id Type : 0
Device Identifier: "IBM ULTRIUM-TD3 1210051491"
Device Type : SDT_TAPE
NetBackup Drive Type: 16
Removable : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name : "Tape1"
Passthru Name: "Tape1"
Volume Header: ""
Port: 2; Bus: 0; Target: 0; LUN: 3
Inquiry : "IBM ULTRIUM-TD3 6B20"
Vendor ID : "IBM "
Product ID : "ULTRIUM-TD3 "
Product Rev: "6B20"
Serial Number: "1210090213"
WWN : ""
WWN Id Type : 0
Device Identifier: "IBM ULTRIUM-TD3 1210090213"
Device Type : SDT_TAPE
NetBackup Drive Type: 16
Removable : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
______________________________________________________________
Firmware has been installed on both .000 / .001 drives through Dell PowerVault admin gui.
Also, thanks again Yasuhisa - you have been a lifesaver these last couple days.
12-11-2012 03:41 PM
12-11-2012 03:49 PM
Please ensure that you have to restart Media Manager or whole NetBackup after tape device configuration changes.
12-11-2012 07:11 PM
The tape drive was indeed in sequential mode, with partitioning turned on. Yasuhisa -> you are the man!