Kindly Help to Solve VCB on NBU 7.0 - system call failed(11)

[SGT]

I try to backup GuestOS(Win2K3) on ESX 4.0 with NBU7.0 and found this error code, Pls advice

3/17/2010 4:51:01 PM - requesting resource Any
3/17/2010 4:51:01 PM - requesting resource VCB Proxy.NBU_CLIENT.MAXJOBS.GuestOS
3/17/2010 4:51:01 PM - requesting resource VCB Proxy.NBU_POLICY.MAXJOBS.VCB
3/17/2010 4:51:01 PM - granted resource VCB Proxy.NBU_CLIENT.MAXJOBS.GuestOS
3/17/2010 4:51:01 PM - granted resource VCB Proxy.NBU_POLICY.MAXJOBS.VCB
3/17/2010 4:51:01 PM - granted resource 0002L4
3/17/2010 4:51:01 PM - granted resource IBM.ULT3580-HH4.000
3/17/2010 4:51:01 PM - granted resource VCB Proxy-hcart-robot-tld-0
3/17/2010 4:51:01 PM - estimated 0 Kbytes needed
3/17/2010 4:51:01 PM - begin Parent Job
3/17/2010 4:51:01 PM - begin Flash Backup Windows, Start Notify Script
3/17/2010 4:51:01 PM - started process RUNCMD (792)
3/17/2010 4:51:01 PM - ended process 0 (792) Status 0
3/17/2010 4:51:01 PM - end Flash Backup Windows, Start Notify Script; elapsed time: 00:00:00
3/17/2010 4:51:01 PM - begin Flash Backup Windows, Step By Condition Status 0
3/17/2010 4:51:01 PM - end Flash Backup Windows, Step By Condition; elapsed time: 00:00:00
3/17/2010 4:51:01 PM - begin Flash Backup Windows, Read File List Status 0
3/17/2010 4:51:01 PM - end Flash Backup Windows, Read File List; elapsed time: 00:00:00
3/17/2010 4:51:01 PM - begin Flash Backup Windows, Create Snapshot
3/17/2010 4:51:01 PM - started
3/17/2010 4:51:02 PM - begin Create Snapshot
3/17/2010 4:51:02 PM - started process bpbrm (5372)
3/17/2010 4:51:06 PM - snapshot backup of client GuestOS using method VMware
3/17/2010 4:51:26 PM - end Create Snapshot; elapsed time: 00:00:24
3/17/2010 4:51:26 PM - end writing Status 0
3/17/2010 4:51:26 PM - end Flash Backup Windows, Create Snapshot; elapsed time: 00:00:25
3/17/2010 4:51:26 PM - begin Flash Backup Windows, Policy Execution Manager Preprocessed Status 11
3/17/2010 4:51:37 PM - end Flash Backup Windows, Policy Execution Manager Preprocessed; elapsed time: 00:00:11
3/17/2010 4:51:37 PM - begin Flash Backup Windows, Stop On Error Status 0
3/17/2010 4:51:37 PM - end Flash Backup Windows, Stop On Error; elapsed time: 00:00:00
3/17/2010 4:51:37 PM - begin Flash Backup Windows, Delete Snapshot On Exit
3/17/2010 4:51:37 PM - begin Flash Backup Windows, Delete Snapshot On Exit
3/17/2010 4:51:38 PM - started process bpbrm (2004)
3/17/2010 4:51:51 PM - end writing Status 0
3/17/2010 4:51:51 PM - end Flash Backup Windows, Delete Snapshot On Exit; elapsed time: 00:00:14
3/17/2010 4:51:51 PM - begin Flash Backup Windows, End Notify Script
3/17/2010 4:51:51 PM - started process RUNCMD (5380)
3/17/2010 4:51:51 PM - ended process 0 (5380) Status 0
3/17/2010 4:51:51 PM - end Flash Backup Windows, End Notify Script; elapsed time: 00:00:00 Status 11
3/17/2010 4:51:51 PM - end Flash Backup Windows, Delete Snapshot On Exit; elapsed time: 00:00:14 system call failed(11)

Other Failed Job
3/17/2010 4:51:26 PM - estimated 0 Kbytes needed
3/17/2010 4:51:26 PM - started process bpbrm (5092)
3/17/2010 4:51:27 PM - connecting
3/17/2010 4:51:27 PM - connected; connect time: 00:00:00
3/17/2010 4:51:32 PM - mounting 0002L4
3/17/2010 4:51:33 PM - Error bpbrm(pid=5092) from client GuestOS: ERR - FIML_initialize_vxms failed (14)
3/17/2010 4:51:37 PM - Error bpbrm(pid=5092) could not send server status message
3/17/2010 4:51:37 PM - end writing system call failed(11)

[SteveYu]

I'm a bit out of practice on the subject but I would recommend reviewing and posting the logs called "bpfis" and "bpbrm"

[pruvn]

I do use NBU 7.0 to backup VMWare esx 4.0 virtual machines & I have the same error code:

3/18/2010 10:27:35 AM - estimated 0 Kbytes needed
3/18/2010 10:27:35 AM - started process bpbrm (3932)
3/18/2010 10:27:35 AM - connecting
3/18/2010 10:27:35 AM - connected; connect time: 00:00:00
3/18/2010 10:27:40 AM - mounting J811L4
3/18/2010 10:27:41 AM - Error bpbrm(pid=3932) from client Thang_Veritas%20Backup%20testing: ERR - FIML_initialize_vxms failed (14)     
3/18/2010 10:27:44 AM - Error bpbrm(pid=3932) could not send server status message       
3/18/2010 10:27:45 AM - end writing
system call failed(11)

Thanks for any supports,

Vic

[pruvn]

More:

3/18/2010 10:58:28 AM - requesting resource netbackupuat-hcart-robot-tld-0
3/18/2010 10:58:28 AM - requesting resource netbackupuat.NBU_CLIENT.MAXJOBS.TESTNBU
3/18/2010 10:58:28 AM - requesting resource netbackupuat.NBU_POLICY.MAXJOBS.new_bk_vm
3/18/2010 10:58:28 AM - granted resource netbackupuat.NBU_CLIENT.MAXJOBS.TESTNBU
3/18/2010 10:58:28 AM - granted resource netbackupuat.NBU_POLICY.MAXJOBS.new_bk_vm
3/18/2010 10:58:28 AM - granted resource J811L4
3/18/2010 10:58:28 AM - granted resource HP.ULTRIUM4-SCSI.000
3/18/2010 10:58:28 AM - granted resource netbackupuat-hcart-robot-tld-0
3/18/2010 10:58:28 AM - estimated 0 Kbytes needed
3/18/2010 10:58:28 AM - begin Parent Job
3/18/2010 10:58:28 AM - begin Flash Backup Windows, Start Notify Script
3/18/2010 10:58:28 AM - started process RUNCMD (1768)
3/18/2010 10:58:28 AM - started
3/18/2010 10:58:29 AM - begin Create Snapshot
3/18/2010 10:58:29 AM - ended process 0 (1768)
Status 0
3/18/2010 10:58:29 AM - end Create Snapshot; elapsed time: 00:00:00
3/18/2010 10:58:29 AM - begin Flash Backup Windows, Step By Condition
Status 0
3/18/2010 10:58:29 AM - end Flash Backup Windows, Step By Condition; elapsed time: 00:00:00
3/18/2010 10:58:29 AM - begin Flash Backup Windows, Read File List
Status 0
3/18/2010 10:58:29 AM - end Flash Backup Windows, Read File List; elapsed time: 00:00:00
3/18/2010 10:58:29 AM - begin Flash Backup Windows, Create Snapshot
3/18/2010 10:58:29 AM - started process bpbrm (3616)
3/18/2010 10:58:33 AM - snapshot backup of client TESTNBU using method VMware
3/18/2010 10:59:19 AM - end Flash Backup Windows, Create Snapshot; elapsed time: 00:00:50
3/18/2010 10:59:19 AM - end writing
Status 0
3/18/2010 10:59:19 AM - end Flash Backup Windows, Start Notify Script; elapsed time: 00:00:51
3/18/2010 10:59:19 AM - begin Flash Backup Windows, Policy Execution Manager Preprocessed
Status 11
3/18/2010 10:59:31 AM - end Flash Backup Windows, Policy Execution Manager Preprocessed; elapsed time: 00:00:12
3/18/2010 10:59:31 AM - begin Flash Backup Windows, Stop On Error
Status 0
3/18/2010 10:59:31 AM - end Flash Backup Windows, Stop On Error; elapsed time: 00:00:00
3/18/2010 10:59:31 AM - begin Flash Backup Windows, Delete Snapshot On Exit
3/18/2010 10:59:31 AM - begin Flash Backup Windows, Delete Snapshot On Exit
3/18/2010 10:59:31 AM - started process bpbrm (3512)
3/18/2010 10:59:46 AM - end writing
Status 0
3/18/2010 10:59:46 AM - end Flash Backup Windows, Delete Snapshot On Exit; elapsed time: 00:00:15
3/18/2010 10:59:46 AM - begin Flash Backup Windows, End Notify Script
3/18/2010 10:59:46 AM - started process RUNCMD (2012)
3/18/2010 10:59:46 AM - ended process 0 (2012)
Status 0
3/18/2010 10:59:46 AM - end Flash Backup Windows, End Notify Script; elapsed time: 00:00:00
Status 11
3/18/2010 10:59:46 AM - end Flash Backup Windows, Delete Snapshot On Exit; elapsed time: 00:00:15
system call failed(11)

[SGT]

Dear Steve Yu

How do i get the logs "bpfis" and "bpbrm", sorry if its dump question ^^''

[SteveYu]

Both logs "bpfis" and "bpbrm" are created on the media server (in this case it should be a windows server) typically in c:\program files\veritas\netbackup\logs\bpbrm and c:\program files\veritas\netbackup\logs\bpfis 

If the directories are not there just create them then rerun the job. Like I said before I am a bit out of practice on this subject so if you are in need of solving it faster I would recommend opening a case with our support team.

-Sy

[pruvn]

Hi,

With NBU 7 & VMWare 4.0 environment, We do not use Media server in this case, and backup host I specify the master server as backup host, is it ok?

Do we have to install NBU 7.0 client on Virtual center?

Thanks for any comments,

Vic

[SGT]

For my situation, i didnot install NBU Ent. client on VC, and my backup host is the NBU Ent server and the master server as well

[pruvn]

The following guide help me in solving this issue:

http://support.veritas.com/docs/329906

==================================================
This guide solve my issue, but I saw that the backup job didn't use Fibre instead it used LAN in the transport type! When I specify SAN as the only transport type I got error code 6.

Error bpbrm(pid=3616) from client testnbu: ERR - Error opening the snapshot disks using given transport mode: Status 23.
Error bpbrm(pid=3616) could not send server status message       
end writing
the backup failed to back up the requested files(6)

I think I should verify some terminology & topology for FT so I will disscuss more in a new thread. Thanks for help.