NB 6 java GUI admin console HANG

[karmel]

hello

I am facing a problem listing the volume groups, pools, even the Robot from the GUI admin console, it is taking forever to load and never give error, this issue happened only yesterday it was working before.

from the command line i can list the media bpmedialist .

Please advice

Info:

NetBackup-RedHat2.4 6.0MP4

Red Hat Enterprise Linux Server release 5 (Tikanga)

Linux netbackupdr.burgan.com 2.6.18-8.el5 #1 SMP Fri Jan 26 14:15:14 EST 2007 x86_64 x86_64 x86_64 GNU/Linux

thanks

[RiaanBadenhorst]

Are you able to communicate to all the media servers in your setup? Are they all online, and can you ping them, and are the netbackup services started. Issues where the GUI is slow or hangs usually relates to it trying to talk to all the media servers, and they're not reachable.

[karmel]

Thanks Riaan for your post

Actually this is a DR system, we have only ONE media server. Master and Media server both installed in the same linux server.

bpps -a

NB Processes
------------
root      7953     1  0 10:58 ?        00:00:05 /usr/openv/db//bin/NB_dbsrv @/us                                                                                                 r/openv/var/global/server.conf @/usr/openv/var/global/databases.conf -hn 8
root      7978     1  0 10:58 ?        00:00:00 /usr/openv/netbackup/bin/nbnos
root      7982     1  0 10:58 ?        00:00:01 /usr/openv/netbackup/bin/nbemm
root      7986     1  0 10:58 ?        00:00:00 /usr/openv/netbackup/bin/nbrb
root      8004     1  0 10:58 pts/2    00:00:00 /usr/openv/netbackup/bin/bprd
root      8009     1  0 10:58 ?        00:00:00 /usr/openv/netbackup/bin/bpcompa                                                                                                 td
root      8012     1  0 10:58 pts/2    00:00:00 /usr/openv/netbackup/bin/bpdbm
root      8013  8012  0 10:58 pts/2    00:00:00 /usr/openv/netbackup/bin/bpjobd
root      8017     1  0 10:58 ?        00:00:00 /usr/openv/netbackup/bin/nbjm
root      8021     1  0 10:58 ?        00:00:00 /usr/openv/netbackup/bin/nbpem
root      8062     1  0 10:58 ?        00:00:00 /usr/openv/netbackup/bin/nbsl
root      8070     1  0 10:58 ?        00:00:00 /usr/openv/netbackup/bin/nbsvcmo                                                                                                 n
root      8115  8021  0 10:58 ?        00:00:00 /usr/openv/netbackup/bin/nbproxy                                                                                                  dblib nbpem_email
root      8116  8021  0 10:58 ?        00:00:00 /usr/openv/netbackup/bin/nbproxy                                                                                                  dblib nbpem
root      8117  8017  0 10:58 ?        00:00:00 /usr/openv/netbackup/bin/nbproxy                                                                                                  dblib nbjm
root      8118  8017  0 10:58 ?        00:00:00 /usr/openv/netbackup/bin/nbproxy                                                                                                  dblib nbjm_genjob
root      8168     1  0 10:59 ?        00:00:00 /usr/openv/netbackup/bin/bpjava-                                                                                                 susvc root -1 -1 en_US /usr/openv/java/auth.conf 1 -1 8165 noUserCredentialsFile
root      8170  8168  0 10:59 ?        00:00:00 /usr/openv/netbackup/bin/bpjava-                                                                                                 susvc root -1 -1 en_US /usr/openv/java/auth.conf 1 -1 8165 noUserCredentialsFile
root      8172  8168  0 10:59 ?        00:00:00 /usr/openv/netbackup/bin/bpjava-                                                                                                 susvc root -1 -1 en_US /usr/openv/java/auth.conf 1 -1 8165 noUserCredentialsFile
root      8211  8168  0 11:00 ?        00:00:00 /usr/openv/netbackup/bin/bpjava-                                                                                                 susvc root -1 -1 en_US /usr/openv/java/auth.conf 1 -1 8165 noUserCredentialsFile
root     11937     1  0 14:15 ?        00:00:00 /usr/openv/netbackup/bin/bpjava-                                                                                                 susvc itoperatordr -1 -1 en_US /usr/openv/java/auth.conf 1 -1 11934 noUserCreden                                                                                                 tialsFile
root     11939 11937  0 14:15 ?        00:00:00 /usr/openv/netbackup/bin/bpjava-                                                                                                 susvc itoperatordr -1 -1 en_US /usr/openv/java/auth.conf 1 -1 11934 noUserCreden                                                                                                 tialsFile
root     11941 11937  0 14:15 ?        00:00:00 /usr/openv/netbackup/bin/bpjava-                                                                                                 susvc itoperatordr -1 -1 en_US /usr/openv/java/auth.conf 1 -1 11934 noUserCreden                                                                                                 tialsFile
root     11971 11937  0 14:15 ?        00:00:00 /usr/openv/netbackup/bin/bpjava-                                                                                                 susvc itoperatordr -1 -1 en_US /usr/openv/java/auth.conf 1 -1 11934 noUserCreden                                                                                                 tialsFile


MM Processes
------------
root      7995     1  0 10:58 pts/2    00:00:00 /usr/openv/volmgr/bin/ltid
root      8001     1  0 10:58 pts/2    00:00:00 vmd
root      8119  7995  0 10:58 pts/2    00:00:00 tldd
root      8129  7995  0 10:58 pts/2    00:00:00 avrd
root      8132     1  0 10:58 pts/2    00:00:00 tldcd

thanks

[RiaanBadenhorst]

Hmmm, ok. Is the issue persistent if you cycle the services?

[Marianne]

See if tis TN helps: http://www.symantec.com/docs/TECH55338

I have found this to solve more than just Host Properties hang.

[karmel]

Hello

Thanks for your interest

i restarted the server and the tape library but NO LUCK.

any advice?

thanks

[Ed_Wilts]

Many times, when services suddenly grind to a halt, the DNS is an issue as you're waiting for things to time out.

Check both forward and reverse lookups on all servers defined in EMM.  Check to see if you can actually reach the servers.  Since it's your DR environment, it may be possible that you have servers defined in EMM that don't exist.

[karmel]

i checked DNS, it is resolving fine. same like the production system.

[USMAN_ALI]

Check it with another java GUI..........like logon secondary node into primary node ........ or you can also install java GUI separately to windows machine.

Reply me is that same behaviour with anohter java GUI ?

Java on Windows NT / Intel (NB_JAV_60_6_M.winnt.intel_300495.exe):  http://support.veritas.com/docs/300495

Java on Windows NT IA 64 bit (NB_JAV_60_6_M.winnt.IA64_300494.exe):  http://support.veritas.com/docs/300494

Java on UNIX (NB_JAV_60_6_M_300493.tar):  

http://support.veritas.com/docs/300493

Thanks,

Usman

[Cynthia_Christe · Accepted solution]

I had a similar problem with the GUI, but I also could not display the Client list and had problems displaying policies.  Changing this .bat file solved the problem for me.

Perform the following changes on your Windows box (I'm assuming you have 2GB of RAM or better):

Edit C:\Program Files\Veritas\Java\setconf.bat These are the default settings:

SET INITIAL_MEMORY=36M

SET MAX_MEMORY=256M

SET FORCE_IPADDR_LOOKUP=1

 Change them to:

SET INITIAL_MEMORY=128M

SET MAX_MEMORY=512M

SET FORCE_IPADDR_LOOKUP=0

Save the file, reload the GUI