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NBU vmware windows client error 156: Snapshot

jjimenez2
Level 5

Hi Guys,

 

We already upgrade the vm tools for this one particular clients and if we disable the quiesce the backup is successful but we enable it we encounter the 156.

Here's the logs.

Aug 13, 2021 12:03:11 AM - Info bpbrm (pid=11764) INF - vmwareLogger: Connection state of virtual machine: connected.
Aug 13, 2021 12:03:38 AM - Critical bpbrm (pid=11764) from client <client_hostname_remove>: FTL - vSphere_freeze: Snapshot task for virtual machine <VM_remove_name> (/vmmor/vm-1171) failed, 5 retries remaining, error type: 238, error message: An error occurred while quiescing the virtual machine. See the virtual machine's event log for details..
Aug 13, 2021 12:33:49 AM - Critical bpbrm (pid=11764) from client <client_hostname_remove>: FTL - vSphere_freeze: Snapshot task for virtual machine <VM_remove_name> (/vmmor/vm-1171) failed, 4 retries remaining, error type: 238, error message: An error occurred while quiescing the virtual machine. See the virtual machine's event log for details..
Aug 13, 2021 1:04:00 AM - Critical bpbrm (pid=11764) from client <client_hostname_remove>: FTL - vSphere_freeze: Snapshot task for virtual machine <VM_remove_name> (/vmmor/vm-1171) failed, 3 retries remaining, error type: 238, error message: An error occurred while quiescing the virtual machine. See the virtual machine's event log for details..
Aug 13, 2021 1:34:11 AM - Critical bpbrm (pid=11764) from client <client_hostname_remove>: FTL - vSphere_freeze: Snapshot task for virtual machine <VM_remove_name> (/vmmor/vm-1171) failed, 2 retries remaining, error type: 238, error message: An error occurred while quiescing the virtual machine. See the virtual machine's event log for details..
Aug 13, 2021 2:04:22 AM - Critical bpbrm (pid=11764) from client <client_hostname_remove>: FTL - vSphere_freeze: Snapshot task for virtual machine <VM_remove_name> (/vmmor/vm-1171) failed, 1 retries remaining, error type: 238, error message: An error occurred while quiescing the virtual machine. See the virtual machine's event log for details..
Aug 13, 2021 2:34:34 AM - Critical bpbrm (pid=11764) from client <client_hostname_remove>: FTL - vSphere_freeze: Snapshot task for virtual machine <VM_remove_name> (/vmmor/vm-1171) failed, 0 retries remaining, error type: 238, error message: An error occurred while quiescing the virtual machine. See the virtual machine's event log for details..
Aug 13, 2021 3:04:38 AM - Info bpbrm (pid=11764) INF - vmwareLogger: FindExtensionAPI: SYM_VMC_ERROR: SOAP_ERROR
Aug 13, 2021 3:04:38 AM - Info bpbrm (pid=11764) INF - vmwareLogger: SOAP 1.1 fault "":ServerFaultCode [no subcode]
Aug 13, 2021 3:04:38 AM - Info bpbrm (pid=11764) INF - vmwareLogger: SOAP 1.1 fault "":ServerFaultCode [no subcode]
Aug 13, 2021 3:04:38 AM - Info bpbrm (pid=11764) INF - vmwareLogger: SOAP 1.1 fault "":ServerFaultCode [no subcode]

Aug 13, 2021 3:04:38 AM - Info bpbrm (pid=11764) INF - vmwareLogger: SOAP 1.1 fault "":ServerFaultCode [no subcode]
Aug 13, 2021 3:04:38 AM - Critical bpbrm (pid=11764) from client <client_hostname_remove>: FTL - vfm_freeze: method: VMware_v2, type: FIM, function: VMware_v2_freeze
Aug 13, 2021 3:04:38 AM - Critical bpbrm (pid=11764) from client <client_hostname_remove>: FTL -
Aug 13, 2021 3:04:38 AM - Critical bpbrm (pid=11764) from client <client_hostname_remove>: FTL - vfm_freeze: method: VMware_v2, type: FIM, function: VMware_v2_freeze
Aug 13, 2021 3:04:38 AM - Critical bpbrm (pid=11764) from client <client_hostname_remove>: FTL -
Aug 13, 2021 3:04:38 AM - Critical bpbrm (pid=11764) from client <client_hostname_remove>: FTL - snapshot processing failed, status 156
Aug 13, 2021 3:04:39 AM - Critical bpbrm (pid=11764) from client <client_hostname_remove>: FTL - snapshot creation failed, status 15

3 REPLIES 3

quebek
Level 6
   VIP    Certified

Hey

So did you check the event viewer on client?

In addition I would checked the outcome from on this client

vssadmin list writers

for any errors - I did assume this client is windows based...

 

hha_mea
Level 6
   VIP   
Hello,
First of all, check vss writers, shadowcopies and space for shadowcopies using below commands; :
Vssadmin list writers (writers should be stable and no error)
Vssadmin list shadows (check if shadowcopies already exist and delete them)
Vssadmin list shadowstorage ( check space reserved for shadowcopies)

If all this things are good, thé check services for vss service +virtual disks service.

Cheers

pats_729
Level 6
So it’s a snapshot creation failure…. Have you verified creating a snapshot for the VM ? Does that works for you? If not then you might have to look at it from VMWARE side.

If manual snapshot cretion works then gather following logs from backup host and upload it here if possible.
Bpfis, bpvmutil,