01-12-2017 07:25 AM
Hi,
I have upgraded a master server from NetBackup 7.7.3 to 8.0. The installation had no issues. I am receiving email notices that my catalogs are being backed up.
When I try to start the Admin GUI I get “The Netbackup Admin Console failed to establish a secure connection with the host “{hostname}”. The request was terminated with the error code VRTS-24630.” The java log file has:
[1/12/17 8:15:08 AM MST {1484234108217}] [-1] [Session] Constructing SR:ServerRequest [SI=Thread[Thread-4,6,main], user=root, SR-InstanceID=2] ServerInterface:setDebugLevel:262144 BpjavaLoginModule:Setting ServerRequest, debugLevel:262144 BpjavaLoginModule:connectServer:[root][drwayback][0] [1/12/17 8:15:08 AM MST {1484234108218}] [-1] [Session] Login SR:ServerRequest [SI=Thread[Thread-4,6,main], user=root, SR-InstanceID=2] From Logon, Connecting to vnetd service over PBX port = 1556, authService is true Acknowledgement from PBX1 vrts.vss.sdk.at.exception.VRTSAtException: Unable to intialize local configuration data at vrts.vss.sdk.at.lib.core.Authenticator.atInitEx(Native Method) at vrts.vss.sdk.at.lib.core.Authenticator.vrtsAtInit(Authenticator.java:945) at vrts.shared.server.VxATSocket.<init>(VxATSocket.java:70) at vrts.shared.server.ServerInterface.secureConnect(ServerInterface.java:1402) at vrts.shared.server.ServerInterface.connectToServiceViaVNETD(ServerInterface.java:1598) at vrts.shared.server.ServerInterface.executeRun(ServerInterface.java:3799) at vrts.shared.server.ServerInterface.run(ServerInterface.java:2753) CertificateAuthenticationException encountered, The NetBackup Admin Console failed to establish a secure connection with the host "drwayback". The request was terminated with error code VRTS-24630. [1/12/17 8:15:08 AM MST {1484234108275}] [-1] [Session] abort: closing all bpjava-sessions [1/12/17 8:15:08 AM MST {1484234108275}] [-1] [Session] nothing to deinitialize
I tried running the bpnbaz -ProvisionCert command but it didn't help.
I get the same results whether I use the short name or the FQDN of the server. Same results if I use userID root or other authorized user.
I do have a case open with Veritas and am waiting for their analysis. I was just wondering if anyone else has experienced this.
Thanks!
David
Solved! Go to Solution.
01-17-2017 07:50 AM
This was an obscure issue but, if you're interested:
NetBackup is very finicky when it comes to DNS. From legacy issues, this had 2 DNS entries - drwayback.subdomain.domain.com and drwayback.unix.subdomain.domain.com. When I upgraded I used the short name.
So, it built the certificate as drwayback.subdomain.domain.com but was trying to authorize it as drwayback.unix.subdomain.domain.com.
Moral of the experience? Keep up on your house cleaning.
01-12-2017 10:03 AM
Hello AZ_Dave,
What was the ouput when you ran bpnbaz?
01-12-2017 10:21 AM
#drwayback #SUCCESS EC_CODE(0) , Security certificate deployed successfully, @(01/11/17 11:19:33)
01-12-2017 11:08 AM - edited 01-12-2017 11:20 AM
Are you running the Admin Console on the master server (jnbSA) or from windows java console on your computer?
Could you post the bpjava-msvc logs, if the folder doesn't exist, create and try to login again.
/usr/openv/netbackup/logs/bpjava-msvc ( Linux/Unix )
install-path\netbackup\logs\bpjava-msvc ( Windows )
I'd also be interested in looking at the install logs from the upgrade of the admin console.
C:\ProgramData\Symantec\NetBackup\InstallLogs
01-17-2017 07:50 AM
This was an obscure issue but, if you're interested:
NetBackup is very finicky when it comes to DNS. From legacy issues, this had 2 DNS entries - drwayback.subdomain.domain.com and drwayback.unix.subdomain.domain.com. When I upgraded I used the short name.
So, it built the certificate as drwayback.subdomain.domain.com but was trying to authorize it as drwayback.unix.subdomain.domain.com.
Moral of the experience? Keep up on your house cleaning.
07-13-2018 09:14 AM
@AZ_Dave wrote:When I try to start the Admin GUI I get “The Netbackup Admin Console failed to establish a secure connection with the host “{hostname}”. The request was terminated with the error code VRTS-24630.”
Had this exact message in a fresh installation last week. We tried both 8.1.1 and 8.0, installation ended without incidents but the console couldn't let us in.
Long story short: the domain account we were using wasn't a true domain administrator. We were assured that it was almost identical to a domain admin account. So we opened a new Windows session with the local administrator and we had no problems since.