09-19-2022 07:59 AM
Hi
When I start nbwmc on my netbackup5240,it occurs "NetBackup Web Management Console not started."
The logs of nbwmc list:
The target server 10.1.0.200 could not be authenticated.
The server name does not match any of the host names listed in the server's certificate.
Names listed in the server's certificate are:
DNS:jxgs5240
nbcertcmd: The -ping operation failed.
EXIT STATUS 8509: The specified server name was not found in the web service certificate
Then I try the solution of this:
UNIX/Linux:
1) /usr/openv/netbackup/bin/nbwmc -terminate
2) /usr/openv/netbackup/bin/admincmd/nbcertconfig -u -i
3) /usr/openv/netbackup/bin/admincmd/nbcertconfig -m
4) On 8.0 and 8.1: /usr/openv/netbackup/bin/admincmd/nbcertconfig -t
6) /usr/openv/wmc/bin/install/configureWmc
7) /usr/openv/wmc/bin/install/configureCerts
8) /usr/openv/wmc/bin/install/setupWmc
9) /usr/openv/netbackup/bin/nbwmc -start
10) /usr/openv/netbackup/bin/nbcertcmd -getCACertificate
11) /usr/openv/netbackup/bin/nbcertcmd -getCertificate -force
If the operation fails, perform the steps at "Create a token" section then return to this step.
11) Remove the /usr/openv/var/global/vxss/nbcertservice/install_token file
on the step 10,it also occur :
The target server 10.1.0.200 could not be authenticated.
The server name does not match any of the host names listed in the server's certificate.
Names listed in the server's certificate are:
DNS:jxgs5240
nbcertcmd: The -getCACertificate operation failed for server 10.1.0.200.
EXIT STATUS 8509: The specified server name was not found in the web service certificate
what can i do?
Thanks
Solved! Go to Solution.
09-20-2022 02:10 PM
09-19-2022 11:14 AM
had you check this technote?
https://www.veritas.com/support/en_US/article.100034092
I strongly suggest you to open a "server down" case to veritas
09-19-2022 12:02 PM
Thank for your reply
I had tried it,but the result never changed
09-19-2022 02:57 PM
Hi @inooo
There seems to be a problem resolving the hostname of the appliance - is DNS setup correctly (both forward and reverse)?
You could try adding a static host file entry on the appliance that matches the IP address 10.1.0.200 to the (apparent) hostname of the appliance jxgs5240.
Cheers
David
09-19-2022 07:07 PM
I had tied it before start nbwmc service
but it also
the nbwmc.log
09-19-2022 08:48 PM
Hi @inooo
Can you confirm that the reverse IP can be resolved - use the command "getent hosts 10.1.0.200" - this should return the hostname.
Also - can you also confirm the appliance is operating as a master/media server (the media server does not require nbwmc).
Other than that, I would follow @StefanosM suggestion and log a support call.
Cheers
David
09-19-2022 09:15 PM
It return the hostname
and I can confirm the appliance is operating as a master server
Anyway, thank you for your help
09-20-2022 12:50 AM
Hello,
Please do as follows:
- run the commands below and share the output:
# bptestnetconn -frapv -s
# bptestnetconn -frapv -H
# bpclntcmd -self
also share the bp.conf command using the command cat -A /usr/openv/netbackup/bp.conf
then try again the command nbcertcmd -getCACertificate -server servers_name and share the output
09-20-2022 07:34 AM
output of bptestnetconn -frapv -s
output of bptestnetconn -frapv -H
output of bpclntcmd -self
bp.conf
output of nbcertcmd -getCACertificate -server
Today I find a possible cause of this problem
When I run the command "/usr/openv/netbackup/bin/admincmd/nbcertconfig -t"
The cert file under /usr/openv/var/global/vxss/tomcatcreds/nbwebsvc/.VRTSat/profile/certstore only renew the ebbdf5b5-10.1.0.200!1556!nbatd!1556.0
The file named f65dd416-jxgs5240!1556!nbatd!1556.0 would not be renewed
Maybe if renew it can solve this problem?
I don't know how to renew it
09-20-2022 08:37 AM
The TOMCAT certificate file has expired,I have tried the solution article.100044601 ,but it doesn't work
It won't renew
09-20-2022 02:10 PM
09-20-2022 03:26 PM
Additionally, the hostname is defined as the IP address as per the output from "bpclntcmd -self".
Does this appliance have valid backups on it? It may be prudent to perform a factory reset and start again (you are unable to change the hostname once set).
David
09-21-2022 01:03 AM
It works!
Thank you!
09-21-2022 01:31 AM