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Netbackup 6.5 SP 1 Socket error 24

Lasse_Laursen_2
Level 3

‎04-08-2008 11:27 PM

Hello
 
We really need some help with our backup situation.
 
Backup server
Server HP Proliant G3 360
OS Windows 2003 R2 SP 2
NIC's are teamed
 
Our problem only occurs with "Notes Mail. All other jobs are just going smooth. But when we trie to backup our Notes HI it always ends with a socket error write 24. I have tried finding a solution, but not´hing helps. When we are making full backup in the weekend, there is no problem.
 
I have posted the job details below
 
If you have any idea please reply on this
 
 
 
 
09-04-2008 00:00:00 - requesting resource bkup001-hcart3-robot-tld-0
09-04-2008 00:00:00 - requesting resource bkup001.NBU_CLIENT.MAXJOBS.045skskjnote001
09-04-2008 00:00:00 - requesting resource 045skskjbkup001.NBU_POLICY.MAXJOBS.Hi_Notes_Day
09-04-2008 00:00:00 - granted resource bkup001.NBU_CLIENT.MAXJOBS.note001
09-04-2008 00:00:00 - granted resource 045skskjbkup001.NBU_POLICY.MAXJOBS.Hi_Notes__Day
09-04-2008 00:00:00 - granted resource PX0948
09-04-2008 00:00:00 - granted resource HP.ULTRIUM3-SCSI.000
09-04-2008 00:00:00 - granted resource bkup001-hcart3-robot-tld-0
09-04-2008 00:00:00 - estimated 0 kbytes needed
09-04-2008 00:00:00 - begin Parent Job
09-04-2008 00:00:00 - begin Stream Discovery , Start Notify Script
Status 26
09-04-2008 00:00:00 - end Stream Discovery , Start Notify Script; elapsed time: 00:00:00
09-04-2008 00:00:00 - begin Stream Discovery , Stream Discovery
Status 0
09-04-2008 00:00:00 - end Stream Discovery , Stream Discovery; elapsed time: 00:00:00
09-04-2008 00:00:00 - begin Stream Discovery , Policy Execution Manager Preprocessed
Status 24
09-04-2008 05:48:49 - end Stream Discovery , Policy Execution Manager Preprocessed; elapsed time: 05:48:49
09-04-2008 05:48:49 - begin Stream Discovery , Stop On Error
Status 0
09-04-2008 05:48:49 - end Stream Discovery , Stop On Error; elapsed time: 00:00:00
09-04-2008 05:48:49 - begin Stream Discovery , End Notify Script
Status 26
09-04-2008 05:48:50 - end Stream Discovery , End Notify Script; elapsed time: 00:00:01
Status 24
09-04-2008 05:48:50 - end Parent Job; elapsed time: 05:48:50
socket write failed(24)
 
 
 
 
Regards
 
Lasse
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6 REPLIES 6

Lasse_Laursen_2
Level 3

‎04-09-2008 10:27 PM

Hello James
 
I have already seen this "white paper" as the link referes to, but it is mentioned that it is only for Solaris Operations Systems?
 
Do you know if it is the same when we are talking about windows 2003 R2 ?
 
 
I really appreciate your answeer and recommendations.
 
 
Regards
 
Lasse 
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zippy
Level 6

‎04-10-2008 06:33 AM

Since its windows, I would
Check you lan card speed settings (is is set to auto, full, 10, 10/100, duplex bla bla bla) , Switch port settings set to the same spee as the card on the server and get the stat's from the port, you might try patches that petain to the network card.
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Stumpr2
Level 6

‎04-10-2008 06:48 AM


Lasse Laursen wrote:
Hello
 
We really need some help with our backup situation.
 
Backup server
Server HP Proliant G3 360
OS Windows 2003 R2 SP 2
NIC's are teamed
 
Regards
 
Lasse

Can you disable the teaming for testing purposes?
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Lasse_Laursen_2
Level 3

‎04-10-2008 10:39 PM

Hello All
 
Yesterday we tried to set up the time values in Netbackup. We didn't get the error today. When this is said, it is not certain at all, that the problem is solved. We have already checked the speed on both NIC's and our switch port settings, they are all ok. If this was the problem, wouldn't the error come every time we took a backup?
 
Yesterday we also patched our backup server. We will follew the servers now, and if the patced we made above, we will try patching up our Notes server
 
 
I will give you an update on this matter next week.
 
 
Thanks for your suggestions and replys
 
 
Regards
 
Lasse
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bak
Level 4

‎07-24-2008 01:42 PM

This could be related to a known issue with the "TCP Chimney Offload" feature.  This problem effects Windows servers that have Broadcom network adapters and have this Offload feature enabled.

 

Microsof Page on this problem:

http://support.microsoft.com/kb/942861

 

Symantec Page on this problem: 

http://seer.entsupport.symantec.com/docs/296341.htm

 

Try disabling this feature and see if it helps:

Netsh int ip set chimney DISABLED

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