12-04-2012 11:30 PM
The disk storage unit from time to time has an image on it that has not be duplicated and when the hourly de-staging schedule runs there are entries in the job monitor, no errors but no child duplication jobs are run. This can happen two or three times before it springs into life.
Are there any conditions in which the duplication will not run that I am not seeing? I just watched it miss 3 automatic hourly attempts, and the manual reallocation does the same. (When this condition occurs a manual duplication job from the "Catalogue" in the gui does work.)
What log files should I be looking at to diagnose the issue? The Job files just look normal, as if they have not found any images to duplicate.
There was definitely a backup image on stageA at the time with only one copy (it is still there from 0200)
12-05-2012 12:56 AM
Although this technote refers to versions 6.5 to 7.1, it may be worthwhile to check your nbproxy logs for similar error messages:
http://www.symantec.com/business/support/index?page=content&id=TECH135203
Another one for versoin 7.0, but describes your problem:
http://www.symantec.com/business/support/index?page=content&id=TECH128705
Check bpbrmds logs for this one; it could be a system resource problem.
If you check the following release noes, you will find that all of them have DSSU related fixes. (Seach for "DSSU" and "Staging").
7.5.0.1 release notes:
http://www.symantec.com/business/support/index?page=content&id=DOC5429
7.5.0.3 release notes:
http://www.symantec.com/business/support/index?page=content&id=DOC5571
7.5.0.4 release notes:
http://www.symantec.com/business/support/index?page=content&id=DOC5514
If you are not already on 7.5.0.4 I would recommend upgrading, and see if it helps to solve the problem.
12-05-2012 01:30 AM
Thanks Rleon, I too noticed there were some fixes in these releases.
I will try to get the customer to upgrade .