Restoration Fails with message cannot create data sockets on San Media Server 5.1

[Thajwas__]

Hello,

I  face problems during restoration on San Media Server and the error messages are as below. The backups are successful. Kindly suggest.

Thanks

Thajwas

bpbrm read_media_msg: read from media manager: CURRENT POSITION NB0693 4
bpbrm send_parent_msg: CURRENT POSITION NB0693 4
bpbrm read_parent_msg: read from parent CONTINUE RESTORE
bpbrm tell_mm: sending media manager msg: CONTINUE RESTORE
brm read_media_msg: read from media manager: MEDIA READY
bpbrm signal_bpbrm_child: sending Media Ready to bpbrm child 1288
bbrm read_media_msg: read from media manager: MEDIA NOT READY
bpbrm signal_bpbrm_child: sending Media Ready to bpbrm child 1288
get_long: (1) cannot read (byte 1) from network: An existing connection was forcibly closed by the remote host.
bpcr_ipc_vnetd_socket_rqst: get_string fd_string failed: 10054
connect_to_bprd_file_list: cannot create data socket, The operation completed successfully.  (0)
set_job_details: Sending Tfile jobid (69441)
set_job_details: LOG 1177061619 16 bpbrm 1288 cannot create data socket, The operation completed successfully.  (0)
 
set_job_details: Done
nb_bind_on_port_addr: bound to port 2717
logconnections: BPDBM CONNECT FROM 10.1.83.107.2717 TO 10.1.85.109.13721
vauth_authentication_required: vauth_comm.c.793: no methods for address: no authentication required
vauth_connector: vauth_comm.c.193: no methods for address: no authentication required
check_authentication: no authentication required
net_check_vxss_client_magic_with_info: vnet_vxss_helper.c.776: Ignoring VxSS authentication: 2 0x00000002
vnet_check_vxss_client_magic_with_info: vnet_vxss_helper.c.932: Not using VxSS authentication: 2 0x00000002
bpbrm brm_child_done: child done, status 23
bpbrm brm_child_done: child 1288 exited with status 23: socket read failed
bpbrm send_status_to_parent: bpbrm child is done, but the media manager child is not.
bpbrm tell_mm: sending media manager msg: STOP RESTORE PEDMSDBWM1_11770606

[Gerald_W__Gitau]

Have you tried pushing the restore from master server?

[Omar_Villa]

Hi,

   First, how big is the restore? because if is too big, u will need to change the buffers on the media server and is always important to know if the backups was multistream and/or multiplexed, that can increase the time response and cause some other problems.

   Is the client able to see the master/media server? try to telnet <client> bpcd from the master just to be sure.

   How are the tape drives? are clean and healty? check on the bptm logs under the media server, maybe is a drive issue

Hope this bring u some ideas to fix the issue.

Regards.