Search for files to restore - "Unable to obtain list of files..." in Full backups

[IanB]

We recently upgraded to 6.5.4.  Master/media & media servers are Win 2003Server X64
When searching for files to restore (using the binoculars button), it works OK with all the Cumulatives I checked, but gives the above error with all Full backups.
Any ideas?  Could our catalogue be corrupted?
TIA
Ian

[Sriram]

What is the version of JAVA GUI you using?  It might be JAVA bug there.

Try this alternate way:

Install netbackup administrative console in any one of your windows client or some PC which is in same subnet of the windows client. 

Once you install netbackup administrative console, open backup, archive and restore and check.  You will not get the error what you got it in JAVA GUI. 

Trust this will work for you.  We have face so many problems like yours and did the same thing what i said now and it worked fine.

Hope this helps....Cheers :)
 

[RonCaplinger]

You might also want to check the amount of memory being allocated for the Java GUI.  In your [install path]\Veritas\java\setconf.bat, change these two lines to the values indicated:
SET INITIAL_MEMORY=36M
SET MAX_MEMORY=128M

These values may be overkill for some folks, but I have seen improved performance from this and fewer messages like yours when I navigate through large numbers of files in the BAR interface.

[Stumpr2]

Do you have show all backups selected? 
Do you select  case insensitive search?
Do you use wildcards before and after the name?

Best advise and bottom line:
Try using the command bplist and avoid the GUI search


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[IanB]

Many thanks for all your suggestions.
However, it is the Remote Admin Console I am using (not Java Admin console).
To test, I installed plain 6.5 Remote Admin Console on my XP PC - it worked fine & found matches in both Cumulatives & Fulls.  
Then I upgraded to 6.5.4 - the problem appeared - when searching Fulls (a single full, or several dates including a Full), no matches, just the warning message.
Then I uninstalled the 6.5.4 upgrade (so back on 6.5 again) - everything works OK.

I select backups from the timeline, and run case-insensitive search.  I've tried asterisk after a partial filename, and an exact filename for a file I know is in the Full - the results are the same, Warning message.
Will try bplist & do more tests.
Thanks

[IanB]

Well, bplist helps a bit.  I tried with & without the -Listpolicy option

C:\Program Files\Veritas\NetBackup\bin>bplist -C rd -s 5/30/2009 -e 5/31/2009 -PI -I -R -l "Enquiry Database Working.mdb"

gives...

-rwx------ root root 11927552 Apr 28 16:43 O:\OI\OITeams\CF System\office\Enquiry Monitoring\Enquiry Database Backups\April 09\Enquiry Database Working.mdb
-rwx------ root root 33476608 May 28 09:40 O:\OI\OITeams\Enquiry Database\Enquiry Database Working.mdb

This shows me where files were when backed up, but doesn't tell me which backup job I need to restore from, though - not very useful.  So I added the -Listpolicy option ...

C:\Program Files\Veritas\NetBackup\bin>bplist -C rd -s 5/30/2009 -e 5/31/2009 -PI -I -Listpolicy -l "Enquiry Database Working.mdb"

which gives a whole new view of things ...

11927936 0 0 0 11927552 125954 32941047 -1 1 33216 root root 11927552 1243638003 1240933699 1240933401 1238398481 0 7 W_OI_FS 112 O:\OI\OITeams\CF System\office\Enquiry Monitoring\Enquiry Database Backups\April 09\Enquiry Database Working.mdb
33477040 0 0 0 33476608 140203 41093608 -1 1 33216 root root 33476608 1243638003 1240932990 1243500033 1238398481 0 7 W_OI_FS 59 O:\OI\OITeams\Enquiry Database\Enquiry Database Working.mdb

This shows me the image-id in col.14 (1243638003, which I can now convert to backup date & time - no. of seconds since 1/1/1970).  But it isn't exactly user-friendly.  The other three 10-digit 12... numbers I have deduced as Last accessed date/time, Modified date/time & Created date/time.  Can't find any documentation on this layout, though.

Anyway, Remote Admin Console plain 6.5 on my PC still works properly  :)


Ian

[Stumpr2]

To see when the full backups that ran in the last week for $CLINTNAME

# bpimagelist -U -client $CLIENTNAME -st FULL -hoursago 168
Backed Up Expires Files KB C Sched Type Policy
---------------- ---------- -------- -------- - ------------ ------------
05/30/2009 18:00 05/30/2010 115118 39920112 N Full Backup Prod_NT

To see all backups that ran in the last week  simply eliminate the " - FULL" from the command

BTW: I had problems with using the Backup Admin Console java GUI version 6.5.2 where I could NOT see files that were actually backed up into the backup image. It was a problem with the GUI. I verified the existence of the files with the curses menu bpadm. Unfortunately bpadm is not available on a windows platform. After I restored the file I uninstalled 6.5.2 java GUI and went back to the 6.5

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