The restore failed to recover the requested file(5)

[sid33]

hello All ,

I am facing lot of issues with NDMP restores . the backups are perfect , the vtl is perfectly importing the tapes ...but when i am trying to start the restore ..it kicks off fine and restores some kbs of data aswell ....suddenly it fails with the error 5 (the restore failed to recover the requested files ) .
can anyone please let me know what are the issues related to this error so that i can try them to get my pending restores done .


thank you
Sid.

[sid33]

10/30/2009 15:19:54 - started process bptm (pid=2224)
10/30/2009 15:19:54 - mounting HA8929
10/30/2009 15:19:52 - granted resource  HA8929
10/30/2009 15:19:52 - granted resource  Sj5-vtl-1-50
10/30/2009 15:20:06 - mounted HA8929; mount time: 0:00:12
10/30/2009 15:20:09 - positioning HA8929 to file 3
10/30/2009 15:20:10 - positioned HA8929; position time: 0:00:01
10/30/2009 15:20:13 - begin reading
10/30/2009 18:15:04 - Error ndmpagent (pid=2223) NDMP restore failed from path /vol/wslocal14
10/30/2009 18:15:11 - end reading; read time: 2:54:58
10/30/2009 18:15:18 - Error bpbrm (pid=2215) client restore EXIT STATUS 5: the restore failed to recover the requested files
10/30/2009 18:15:18 - restored from image sjc5-netapp10a.cisco.backpacs.net_1250506012; restore time: 30:07:22
10/30/2009 18:15:21 - end Restore; elapsed time 30:07:53
the restore failed to recover the requested files (5)

[Zahid_Haseeb]

 See this it may help you

https://www-secure.symantec.com/connect/forums/restore-failed-recover-requested-files5

[sid33]

11/02/2009 23:17:42 - mounting HA8763
11/02/2009 23:17:42 - granted resource  HA8763
11/02/2009 23:17:42 - granted resource  Sj5-vtl-1-50
11/02/2009 23:17:53 - mounted HA8763; mount time: 0:00:11
11/02/2009 23:17:55 - positioning HA8763 to file 5
11/02/2009 23:17:55 - positioned HA8763; position time: 0:00:00
11/02/2009 23:17:57 - begin reading
11/02/2009 23:18:06 - Error ndmpagent (pid=16761) NDMP restore failed from path /vol/wslocal6
11/02/2009 23:18:08 - end reading; read time: 0:00:11
11/02/2009 23:18:16 - Error bpbrm (pid=16748) client restore EXIT STATUS 5: the restore failed to recover the requested files
11/02/2009 23:18:16 - restored from image sjc5-netapp02a.cisco.backpacs.net_1248696214; restore time: 0:01:13
11/02/2009 23:18:17 - end Restore; elapsed time 0:01:16
the restore failed to recover the requested files (5)

[Deepak_W]

Can you pl provide the source and destination paths.

Also pl share the device details - both NDMP device and the VTL you'd mentioned.

This will help us helping you.

[sid33]

mine is sidhuroy@gmial.com

thanks
sidharth.

[Zahid_Haseeb]

HI Sid33

.but when i am trying to start the restore ..it kicks off fine and restores some kbs of data aswell

1.) if you are using the SQL restore kindly close the console of SQL and should delete any database which is already stuck in restoring. this is one clear major issue which comes in SQL restore.

2.) Do you have one and half times more space than your database backup size? there should be around 150 times more space where you try to restore.

[Marianne]

Zahid, what makes you mention SQL? Please have another look at the original post - it's an NDMP restore.

[sid33]

10/30/2009 18:15:04 - Error ndmpagent (pid=2223) NDMP restore failed from path /vol/wslocal14--- it says ndmpagent error - can someone please talk about it ....?

[Marianne]

Hi sid33

Deepak has asked some valid questions about 2 days ago.
What is the NBU version?
Are you doing restore with or without DAR?
Please also share the restore log. If it was initiated from a Unix master, it will be in /usr/openv/netbackup/logs/user_ops/root/logs.
If there's a .chg and .log, please share both.

[Karthikeyan_Sun]

Possible Reasons.

Network Connectivity.

Space Issue. 

Tape/Drive Issue.

Anyway your restore log will have this informations. Check for above kind of errors. and post it here.

[sid33]

Hello Everyone ,

Thank you for headsup on this issue ... i got the issue resolved ....
The issue was with the qtree on the destination filer ... the qtree was not created and the inode count was very less on the destination ... thats was why even if there was space ..it was not allowing to write the data on the restore and it was getting failed ....

Rite now i am having another issue:

11/27/2009 06:24:48 - positioned HA9728; position time: 0:00:00
11/27/2009 06:24:50 - begin reading
11/27/2009 06:24:56 - Error ndmpagent (pid=6124) ndmp_data_start_recover failed, status = 9 (NDMP_ILLEGAL_ARGS_ERR)
11/27/2009 06:24:58 - Error ndmpagent (pid=6124) NDMP restore failed from path /vol/wslocal2
11/27/2009 06:25:00 - Error bpbrm (pid=6117) client restore EXIT STATUS 5: the restore failed to recover the requested files
11/27/2009 06:24:27 - restored from image sjc5-netapp10a.cisco.backpacs.net_1252746639; restore time: 0:00:30

can anyone please look into it ....