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Unable to Install Netbackup

Hi All,

I am unable to install Netbackup Client on a server. The error logs are mentioned below.

I am getting the error as VRTSpbx >=1.5 is required by SYMCnbclt.

I did tried to uninstall VRTSpbx and again doing the installation, but got the same output.

Master server: 

Solaris 10

 NetBackup 7.6.1.2

Client:

Solaris 11

 

Trace file of the installation:

Symantec Installation Script
Copyright 1993 - 2012 Symantec Corporation, All Rights Reserved.


Installing NetBackup Client Software


Please review the SYMANTEC SOFTWARE LICENSE AGREEMENT located on
the installation media before proceeding. The agreement includes
details on the NetBackup Product Improvement Program.

For NetBackup installation and upgrade information specific to your
platform and to find out if your installed EEBs or hot fixes are
contained in this release, check out the Symantec Operations Readiness
Tools (SORT) Installation and Upgrade Checklist and Hot fix and EEB
Release Auditor, respectively, at https://sort.symantec.com/netbackup.

Do you wish to continue? [y,n] (y) y
Do you want to install the NetBackup client software for this client? [y,n] (y) y

This package will install Solaris/Solaris10 client.

This package will install NetBackup client 7.5.

Enter the name of the NetBackup server : IJPRT2K01

Would you like to use "IJPRSUNT5-18-ILD02" as the configured
name of the NetBackup client? [y,n] (y) y

Client binaries are located in /tmp/NBU/NetBackup_7.5_CLIENTS/NBClients/anb/Clients/usr/openv/netbackup/client/Solaris/Solaris10.


Saving client binaries for Solaris/Solaris10.

Installing PBX...
Please wait while installation is in progress...
Installation completed Successfully
Installation log located here: /var/tmp/installpbx-22065-030116054713.log


Unpacking SYMCnbclt package.
Checking for pre-existing SYMCnbclt package.
Installing SYMCnbclt package.

Failed to install SYMCnbclt on IJPRSUNT5-18-ILD02.
Cannot complete the install.
Aborting...

========== Unpacking package ==========
x SYMCnbclt.pkg, 373991936 bytes, 730453 tape blocks
x .pkg_defaults, 151 bytes, 1 tape blocks

== Checking for pre-existing package ==
package SYMCnbclt is not installed

========= Installing package ==========

Processing package instance from

NetBackup Client(sparc) 7.5.0.0
## Executing checkinstall script.
Copyright 1993 - 2012 Symantec Corporation, All Rights Reserved.
pkginfo: ERROR: cannot open pkgserv door
/tmp/installiyaiTR/checkinstalllyaiTR[41]: [: 1: unknown operator
/tmp/installiyaiTR/checkinstalllyaiTR[43]: [: argument expected
/tmp/installiyaiTR/checkinstalllyaiTR[46]: [: 1: unknown operator
/tmp/installiyaiTR/checkinstalllyaiTR[49]: [: 1: unknown operator
/tmp/installiyaiTR/checkinstalllyaiTR[52]: [: 1: unknown operator
VRTSpbx >=1.5 is required by SYMCnbclt.
checkinstall script suspends

Installation of was suspended (administration).
No changes were made to the system.

A failure was detected running /tmp/NBU/NetBackup_7.5_CLIENTS/NBClients/anb/Clients/usr/openv/netbackup/client/Solaris/Solaris10/cp_to_client IJPRT2K01 IJPRSUNT5-18-ILD02 /tmp/install_trace.21916

 

 

1 Solution

Accepted Solutions
Highlighted
Accepted Solution!

it looks like it is not the

it looks like it is not the issue with VRTSpbx, because  intall log showes its been installed successfully

Installing PBX...
Please wait while installation is in progress...
Installation completed Successfully
Installation log located here: /var/tmp/installpbx-22065-030116054713.log

 

looks at the below post for similer issue, its looks issue has been resolved after reboot..

https://www.veritas.com/community/forums/error-installing-clients-75-solaris-x86

it  could try the reboot and see if that helps..

View solution in original post

7 Replies
Highlighted
Accepted Solution!

it looks like it is not the

it looks like it is not the issue with VRTSpbx, because  intall log showes its been installed successfully

Installing PBX...
Please wait while installation is in progress...
Installation completed Successfully
Installation log located here: /var/tmp/installpbx-22065-030116054713.log

 

looks at the below post for similer issue, its looks issue has been resolved after reboot..

https://www.veritas.com/community/forums/error-installing-clients-75-solaris-x86

it  could try the reboot and see if that helps..

View solution in original post

Highlighted

Re: Unable to Install Netbackup

Do you have sufficient space in /tmp?
Highlighted

Re: Unable to Install Netbackup

Hi Marianne,

 

About 15 GB is present in /tmp.

 

 

Hi Ram Nagalla,

I will raise the request for a reboot of the server to the user.

Highlighted

Re: Unable to Install Netbackup

Why are you using the 7.5 client with your 7.6.1.2 install? I might be corrupted or incomplete installation media 

 

pkginfo: ERROR: cannot open pkgserv door
/tmp/installiyaiTR/checkinstalllyaiTR[41]: [: 1: unknown operator
/tmp/installiyaiTR/checkinstalllyaiTR[43]: [: argument expected
/tmp/installiyaiTR/checkinstalllyaiTR[46]: [: 1: unknown operator
/tmp/installiyaiTR/checkinstalllyaiTR[49]: [: 1: unknown operator
/tmp/installiyaiTR/checkinstalllyaiTR[52]: [: 1: unknown operator

Highlighted

Re: Unable to Install Netbackup

Riaan is 100% right. Download NBU 7.6.1 Unix Clients 1. No need for multiple downloads that need to be joined.
Highlighted

Re: Unable to Install Netbackup

This is look like a shell execution error - do a "head" on the install script - this will tell you what type of shell the script require.

Then verify if IJPRT2K01 has that type of shell installed.

/tmp/installiyaiTR/checkinstalllyaiTR[41]: [: 1: unknown operator
/tmp/installiyaiTR/checkinstalllyaiTR[43]: [: argument expected
/tmp/installiyaiTR/checkinstalllyaiTR[46]: [: 1: unknown operator
/tmp/installiyaiTR/checkinstalllyaiTR[49]: [: 1: unknown operator
/tmp/installiyaiTR/checkinstalllyaiTR[52]: [: 1: unknown operator

 

 

Highlighted

Re: Unable to Install Netbackup

Hi All,

 

We took a reboot of the server and then installed the Netbackup. 

 

Thanks for the help.