Unable to backup System State or Shadow Copy. Please check the state of VSS and associated Writers.

[jjimenez2]

Would like to seek assitance regarding on this error

05/25/2018 22:24:53 - Info nbjm (pid=7716) starting backup job (jobid=520665) for client BDOWDMI06, policy PROD_BDOWDMI06_WSF, schedule Monthly
05/25/2018 22:24:53 - Info nbjm (pid=7716) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=520665, request id:{5448D12A-0602-4368-9FAB-9E80D022EB20})
05/25/2018 22:24:53 - requesting resource bdowcbs16_stu
05/25/2018 22:24:53 - requesting resource bdowcbs11.NBU_CLIENT.MAXJOBS.BDOWDMI06
05/25/2018 22:24:53 - requesting resource bdowcbs11.NBU_POLICY.MAXJOBS.PROD_BDOWDMI06_WSF
05/25/2018 22:24:55 - granted resource  bdowcbs11.NBU_CLIENT.MAXJOBS.BDOWDMI06
05/25/2018 22:24:55 - granted resource  bdowcbs11.NBU_POLICY.MAXJOBS.PROD_BDOWDMI06_WSF
05/25/2018 22:24:55 - granted resource  MediaID=@aaaay;DiskVolume=PureDiskVolume;DiskPool=bdowcbs16_dp;Path=PureDiskVolume;StorageServer=BDO...
05/25/2018 22:24:55 - granted resource  bdowcbs16_stu
05/25/2018 22:24:56 - estimated 0 kbytes needed
05/25/2018 22:24:56 - Info nbjm (pid=7716) resumed backup (backupid=BDOWDMI06_1527256801) job for client BDOWDMI06, policy PROD_BDOWDMI06_WSF, schedule Monthly on storage unit bdowcbs16_stu
05/25/2018 22:24:57 - started process bpbrm (pid=7308)
05/25/2018 22:24:59 - Info bpbrm (pid=7308) BDOWDMI06 is the host to backup data from
05/25/2018 22:24:59 - Info bpbrm (pid=7308) reading file list for client
05/25/2018 22:25:00 - connecting
05/25/2018 22:25:03 - Info bpbrm (pid=7308) starting bpbkar32 on client
05/25/2018 22:25:03 - connected; connect time: 0:00:00
05/25/2018 22:25:04 - Info bpbkar32 (pid=4172) Backup started
05/25/2018 22:25:04 - Info bpbkar32 (pid=4172) change time comparison:<disabled>
05/25/2018 22:25:04 - Info bpbkar32 (pid=4172) archive bit processing:<enabled>
05/25/2018 22:25:04 - Info bptm (pid=9864) start
05/25/2018 22:25:04 - Info bptm (pid=9864) using 262144 data buffer size
05/25/2018 22:25:04 - Info bptm (pid=9864) setting receive network buffer to 1049600 bytes
05/25/2018 22:25:04 - Info bptm (pid=9864) using 30 data buffers
05/25/2018 22:25:06 - Info bpbkar32 (pid=4172) not using change journal data for <C:\>: not enabled
05/25/2018 22:25:12 - Info bptm (pid=9864) start backup
05/25/2018 22:25:24 - Error bpbrm (pid=7308) from client BDOWDMI06: ERR - Unable to backup System State or Shadow Copy. Please check the state of VSS and associated Writers.ERR - Unable to backup System State or Shadow Copy. Please check the state of VSS and associated Writers.INF - Estimate:-1 -1
05/25/2018 22:26:05 - Info bptm (pid=9864) backup child process is pid 11848.6564
05/25/2018 22:26:05 - begin writing
05/25/2018 22:26:05 - Info bptm (pid=11848) start
05/25/2018 22:28:51 - Warning bpbrm (pid=7308) from client BDOWDMI06: WRN - can't open file: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\14.0.2349.0100.105\Bin\service.dat (WIN32 32: The process cannot access the file because it is being used by another process. )
05/25/2018 22:28:59 - Warning bpbrm (pid=7308) from client BDOWDMI06: WRN - can't open file: C:\ProgramData\Symantec\Symantec Endpoint Protection\14.0.2349.0100.105\Data\EpmpCStorage.dat (WIN32 32: The process cannot access the file because it is being used by another process. )
05/25/2018 22:29:00 - Warning bpbrm (pid=7308) from client BDOWDMI06: WRN - can't open file: C:\ProgramData\Symantec\Symantec Endpoint Protection\14.0.2349.0100.105\Data\EpmpCStorage.dat.log (WIN32 32: The process cannot access the file because it is being used by another process. )
05/25/2018 22:29:01 - Warning bpbrm (pid=7308) from client BDOWDMI06: WRN - can't open file: C:\ProgramData\Symantec\Symantec Endpoint Protection\14.0.2349.0100.105\Data\BASH\SPSettg.dat (WIN32 32: The process cannot access the file because it is being used by another process. )
05/25/2018 22:29:02 - Warning bpbrm (pid=7308) from client BDOWDMI06: WRN - can't open file: C:\ProgramData\Symantec\Symantec Endpoint Protection\14.0.2349.0100.105\Data\BASH\ShdSettg.dat (WIN32 32: The process cannot access the file because it is being used by another process. )
05/25/2018 22:29:07 - Warning bpbrm (pid=7308) from client BDOWDMI06: WRN - can't open file: C:\ProgramData\Symantec\Symantec Endpoint Protection\14.0.2349.0100.105\Data\CmnClnt\SBSDKEng.dat (WIN32 32: The process cannot access the file because it is being used by another process. )
05/25/2018 22:29:08 - Warning bpbrm (pid=7308) from client BDOWDMI06: WRN - can't open file: C:\ProgramData\Symantec\Symantec Endpoint Protection\14.0.2349.0100.105\Data\CmnClnt\SBSDKGbl.dat (WIN32 32: The process cannot access the file because it is being used by another process. )
05/25/2018 22:29:11 - Warning bpbrm (pid=7308) from client BDOWDMI06: WRN - can't open file: C:\ProgramData\Symantec\Symantec Endpoint Protection\14.0.2349.0100.105\Data\CmnClnt\_lck\_CSDK_ServiceG (WIN32 32: The process cannot access the file because it is being used by another process. )
05/25/2018 22:29:12 - Warning bpbrm (pid=7308) from client BDOWDMI06: WRN - can't open file: C:\ProgramData\Symantec\Symantec Endpoint Protection\14.0.2349.0100.105\Data\CmnClnt\_lck\_RDRPluginG (WIN32 32: The process cannot access the file because it is being used by another process. )
05/25/2018 22:29:13 - Warning bpbrm (pid=7308) from client BDOWDMI06: WRN - can't open file: C:\ProgramData\Symantec\Symantec Endpoint Protection\14.0.2349.0100.105\Data\CmnClnt\_lck\_SNDPluginG (WIN32 32: The process cannot access the file because it is being used by another process. )
05/25/2018 22:29:13 - Info bpbrm (pid=7308) from client BDOWDMI06: TRV - last message being suppressed after 10 occurrences
05/25/2018 22:35:51 - Error bpbrm (pid=7308) from client BDOWDMI06: ERR - Unable to backup System State or Shadow Copy. Please check the state of VSS and associated Writers.INF - EXIT STATUS 69: invalid filelist specification
05/25/2018 22:35:51 - Error bptm (pid=11848) socket operation failed - 10054 (at ../child.c.1276)
05/25/2018 22:35:51 - Critical bpbrm (pid=7308) unexpected termination of client BDOWDMI06
05/25/2018 22:35:51 - Error bptm (pid=11848) unable to perform read from client socket, connection may have been broken
05/25/2018 22:37:45 - Info bdowcbs16.ho.ad.bdo (pid=9864) StorageServer=PureDisk:BDOWCBS16; Report=PDDO Stats (multi-threaded stream used) for (BDOWCBS16): scanned: 12791562 KB, CR sent: 30230 KB, CR sent over FC: 0 KB, dedup: 99.8%, cache disabled
05/25/2018 22:37:46 - Error bpbrm (pid=7308) could not send server status message
05/25/2018 22:37:48 - Info bpbkar32 (pid=4172) done. status: 50: client process aborted
05/25/2018 22:37:48 - end writing; write time: 0:11:43
05/28/2018 10:07:39 - job 520665 was restarted as job 522638
client process aborted  (50) Would like to seek assitance to create a case to isolate backup error below. Thanks

05/25/2018 22:24:53 - Info nbjm (pid=7716) starting backup job (jobid=520665) for client BDOWDMI06, policy PROD_BDOWDMI06_WSF, schedule Monthly
05/25/2018 22:24:53 - Info nbjm (pid=7716) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=520665, request id:{5448D12A-0602-4368-9FAB-9E80D022EB20})
05/25/2018 22:24:53 - requesting resource bdowcbs16_stu
05/25/2018 22:24:53 - requesting resource bdowcbs11.NBU_CLIENT.MAXJOBS.BDOWDMI06
05/25/2018 22:24:53 - requesting resource bdowcbs11.NBU_POLICY.MAXJOBS.PROD_BDOWDMI06_WSF
05/25/2018 22:24:55 - granted resource  bdowcbs11.NBU_CLIENT.MAXJOBS.BDOWDMI06
05/25/2018 22:24:55 - granted resource  bdowcbs11.NBU_POLICY.MAXJOBS.PROD_BDOWDMI06_WSF
05/25/2018 22:24:55 - granted resource  MediaID=@aaaay;DiskVolume=PureDiskVolume;DiskPool=bdowcbs16_dp;Path=PureDiskVolume;StorageServer=BDO...
05/25/2018 22:24:55 - granted resource  bdowcbs16_stu
05/25/2018 22:24:56 - estimated 0 kbytes needed
05/25/2018 22:24:56 - Info nbjm (pid=7716) resumed backup (backupid=BDOWDMI06_1527256801) job for client BDOWDMI06, policy PROD_BDOWDMI06_WSF, schedule Monthly on storage unit bdowcbs16_stu
05/25/2018 22:24:57 - started process bpbrm (pid=7308)
05/25/2018 22:24:59 - Info bpbrm (pid=7308) BDOWDMI06 is the host to backup data from
05/25/2018 22:24:59 - Info bpbrm (pid=7308) reading file list for client
05/25/2018 22:25:00 - connecting
05/25/2018 22:25:03 - Info bpbrm (pid=7308) starting bpbkar32 on client
05/25/2018 22:25:03 - connected; connect time: 0:00:00
05/25/2018 22:25:04 - Info bpbkar32 (pid=4172) Backup started
05/25/2018 22:25:04 - Info bpbkar32 (pid=4172) change time comparison:<disabled>
05/25/2018 22:25:04 - Info bpbkar32 (pid=4172) archive bit processing:<enabled>
05/25/2018 22:25:04 - Info bptm (pid=9864) start
05/25/2018 22:25:04 - Info bptm (pid=9864) using 262144 data buffer size
05/25/2018 22:25:04 - Info bptm (pid=9864) setting receive network buffer to 1049600 bytes
05/25/2018 22:25:04 - Info bptm (pid=9864) using 30 data buffers
05/25/2018 22:25:06 - Info bpbkar32 (pid=4172) not using change journal data for <C:\>: not enabled
05/25/2018 22:25:12 - Info bptm (pid=9864) start backup
05/25/2018 22:25:24 - Error bpbrm (pid=7308) from client BDOWDMI06: ERR - Unable to backup System State or Shadow Copy. Please check the state of VSS and associated Writers.ERR - Unable to backup System State or Shadow Copy. Please check the state of VSS and associated Writers.INF - Estimate:-1 -1
05/25/2018 22:26:05 - Info bptm (pid=9864) backup child process is pid 11848.6564
05/25/2018 22:26:05 - begin writing
05/25/2018 22:26:05 - Info bptm (pid=11848) start
05/25/2018 22:28:51 - Warning bpbrm (pid=7308) from client BDOWDMI06: WRN - can't open file: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\14.0.2349.0100.105\Bin\service.dat (WIN32 32: The process cannot access the file because it is being used by another process. )
05/25/2018 22:28:59 - Warning bpbrm (pid=7308) from client BDOWDMI06: WRN - can't open file: C:\ProgramData\Symantec\Symantec Endpoint Protection\14.0.2349.0100.105\Data\EpmpCStorage.dat (WIN32 32: The process cannot access the file because it is being used by another process. )
05/25/2018 22:29:00 - Warning bpbrm (pid=7308) from client BDOWDMI06: WRN - can't open file: C:\ProgramData\Symantec\Symantec Endpoint Protection\14.0.2349.0100.105\Data\EpmpCStorage.dat.log (WIN32 32: The process cannot access the file because it is being used by another process. )
05/25/2018 22:29:01 - Warning bpbrm (pid=7308) from client BDOWDMI06: WRN - can't open file: C:\ProgramData\Symantec\Symantec Endpoint Protection\14.0.2349.0100.105\Data\BASH\SPSettg.dat (WIN32 32: The process cannot access the file because it is being used by another process. )
05/25/2018 22:29:02 - Warning bpbrm (pid=7308) from client BDOWDMI06: WRN - can't open file: C:\ProgramData\Symantec\Symantec Endpoint Protection\14.0.2349.0100.105\Data\BASH\ShdSettg.dat (WIN32 32: The process cannot access the file because it is being used by another process. )
05/25/2018 22:29:07 - Warning bpbrm (pid=7308) from client BDOWDMI06: WRN - can't open file: C:\ProgramData\Symantec\Symantec Endpoint Protection\14.0.2349.0100.105\Data\CmnClnt\SBSDKEng.dat (WIN32 32: The process cannot access the file because it is being used by another process. )
05/25/2018 22:29:08 - Warning bpbrm (pid=7308) from client BDOWDMI06: WRN - can't open file: C:\ProgramData\Symantec\Symantec Endpoint Protection\14.0.2349.0100.105\Data\CmnClnt\SBSDKGbl.dat (WIN32 32: The process cannot access the file because it is being used by another process. )
05/25/2018 22:29:11 - Warning bpbrm (pid=7308) from client BDOWDMI06: WRN - can't open file: C:\ProgramData\Symantec\Symantec Endpoint Protection\14.0.2349.0100.105\Data\CmnClnt\_lck\_CSDK_ServiceG (WIN32 32: The process cannot access the file because it is being used by another process. )
05/25/2018 22:29:12 - Warning bpbrm (pid=7308) from client BDOWDMI06: WRN - can't open file: C:\ProgramData\Symantec\Symantec Endpoint Protection\14.0.2349.0100.105\Data\CmnClnt\_lck\_RDRPluginG (WIN32 32: The process cannot access the file because it is being used by another process. )
05/25/2018 22:29:13 - Warning bpbrm (pid=7308) from client BDOWDMI06: WRN - can't open file: C:\ProgramData\Symantec\Symantec Endpoint Protection\14.0.2349.0100.105\Data\CmnClnt\_lck\_SNDPluginG (WIN32 32: The process cannot access the file because it is being used by another process. )
05/25/2018 22:29:13 - Info bpbrm (pid=7308) from client BDOWDMI06: TRV - last message being suppressed after 10 occurrences
05/25/2018 22:35:51 - Error bpbrm (pid=7308) from client BDOWDMI06: ERR - Unable to backup System State or Shadow Copy. Please check the state of VSS and associated Writers.INF - EXIT STATUS 69: invalid filelist specification
05/25/2018 22:35:51 - Error bptm (pid=11848) socket operation failed - 10054 (at ../child.c.1276)
05/25/2018 22:35:51 - Critical bpbrm (pid=7308) unexpected termination of client BDOWDMI06
05/25/2018 22:35:51 - Error bptm (pid=11848) unable to perform read from client socket, connection may have been broken
05/25/2018 22:37:45 - Info bdowcbs16.ho.ad.bdo (pid=9864) StorageServer=PureDisk:BDOWCBS16; Report=PDDO Stats (multi-threaded stream used) for (BDOWCBS16): scanned: 12791562 KB, CR sent: 30230 KB, CR sent over FC: 0 KB, dedup: 99.8%, cache disabled
05/25/2018 22:37:46 - Error bpbrm (pid=7308) could not send server status message
05/25/2018 22:37:48 - Info bpbkar32 (pid=4172) done. status: 50: client process aborted
05/25/2018 22:37:48 - end writing; write time: 0:11:43
05/28/2018 10:07:39 - job 520665 was restarted as job 522638
client process aborted  (50)

[jjimenez2]

Hi Marianne,

Actually we already did that and same error occur.

After second attempt , amazing its ok now.

We still monitor the backup for that client.

Thank you so much cheers!