Unable to cancil job

[Sreekanth_Ada1]

Hi everybody,

Ours is NetBackup 5.1 with MP4.

Jobs in our active monitor will stay for 3 days, but a job is in queue since  Nov 5th 2007 and is not getting suspended through GUI and CLI as well.

Can any one sugest me the solution for this and tell me what might be the problem.

This problem is only with 1 job.

Sreekanth Adari

Specialist - Systems

Mobile : {Removed Personal Info}

Office :  {Removed Personal Info}

Message Edited by Optimus Prime on 12-20-2007 07:16 PM

[Stumpr2]

DOCUMENTATION: How to manually remove jobs from the NetBackup Activity Monitor which are in a queued state, and cannot be canceled or killed, or removed by cycling the NetBackup services/daemons.

http://support.veritas.com/docs/278498

Details:

Manual:
NetBackup DataCenter (tm) 4.5 System Administrator's Guide for UNIX
NetBackup DataCenter 4.5 System Administrator's Guide for Windows
NetBackup 5.0 System Administrators Guide for UNIX, Volume I
NetBackup 5.0 System Administrators Guide for Windows, Volume I
NetBackup 5.1 System Administrators Guide for UNIX, Volume I
NetBackup 5.1 System Administrators Guide for Windows, Volume I

Page:  N/A

Modification Type: Supplement.

Modification:
If there are jobs which appear "hung" in the NetBackup Activity Monitor, it is possible a stop and restart of the NetBackup services/daemons may not clear them. If a queued job cannot be canceled or killed, note the job ID (for the example, assume the job ID 397084), and then do the following:

1. When there are no backup or restore jobs running, stop all NetBackup services/daemons on the master server
2. Delete any files with 397084 in the name from the /usr/openv/netbackup/db/jobs/trylogs/ and /usr/openv/netbackup/db/jobs/ffilelogs/ directories on the master server (the <install_path>\veritas\netbackup\db\jobs\trylogs and <install_path>\veritas\netbackup\db\jobs\ffilelogs directories on a Windows master server).  
3. Delete the /usr/openv/netbackup/db/jobs/bpjobd.act.db file (the <install_path>\veritas\netbackup\db\jobs\bpjobd.act.db file on a Windows master server)
4. Restart the NetBackup services/daemons

Because the bpjobd.act.db file contains active and queued jobs, deleting it will only remove the unwanted job, since no other jobs were running at the time that the NetBackup services/daemons were stopped. Completed jobs are stored in bpjobd.db file, so do not remove it.

[Stumpr2]

DOCUMENTATION: Extended procedures for canceling jobs that appear to be hung.

http://support.veritas.com/docs/272994