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Unable to install NetBackup 8.1.2 with System Account

CygnusX1
Level 2

Unable to install Any NetBackup apps with System Account.  Using psexec in system context to duplicate SCCM installation I am unable to launch any NB installation (browser.exe, setup.exe, or the .msi).

No log file is generated.  BUT if I execute the .msi with SILENTINSTALL=1 and generate a log the install fails with:

MSI (s) (5C:64) [05:16:52:343]: Doing action: Immediate_UpdateSecurityScripts
Action ended 5:16:52: ValidateProductID. Return value 1.
MSI (s) (5C:64) [05:16:52:358]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI1E8.tmp, Entrypoint: UpdateSecurityScripts
Action start 5:16:52: Immediate_UpdateSecurityScripts.
CustomAction Immediate_UpdateSecurityScripts returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 5:16:52: Immediate_UpdateSecurityScripts. Return value 3.

It appears that NetBackup can only install as an Administrator.  SCCM installs with System Context so we need to be able to install with System Account.

Ideas?

 

1 REPLY 1

Mike_Gavrilov
Moderator
Moderator
Partner    VIP    Accredited Certified

Have you cheked https://sort-static.veritas.com/data/utility/SCCM_NetBackup_Client_Deployment_User_Guide.pdf ?

Also documentation says:

The requirements for silent installation are the same as the requirements for a local installation.

and next:

To install NetBackup client software locally or remotely on Windows systems

  1. Log on as administrator on the host where you want to install the client software.