SAN Client - GUI State "Not Active"

Hi,
we have an issue on SAN Client. It's state on gui is "Not Active". I've checked on this:

- Zone OK
- TAN Visibility OK
- I can see the PHYTON devices
- Restarted NBU services
- Rebooted host.

The nbftclnt service don't start, and on log from nbftclnt directory with 5 level verbose, i see this:

$Header 65543,51216,200,1558618448,-7200,pippo.domain.local
0,51216,137,200,1,1558618448236,14470,47379325959776,0:,34:switched to a new logging callback,16:log_set_callback,1
2,51216,137,200,2,1558618448257,14470,47379325959776,0:,0:,0:,0,(74|)
2,51216,137,200,3,1558618448257,14470,47379325959776,0:,0:,0:,0,(13|S10:nbFTClient|)
2,51216,137,200,4,1558618448257,14470,47379325959776,0:,0:,0:,0,(74|)
0,51216,137,200,5,1558618448303,14470,47379325959776,0:,128:ACE_DLL_Manager_Ex:Smiley Surprisedpen: Invalid handle: /usr/openv/lib/libVcnbac.so: cannot open shared object file: No such file or directory,3:TAO,1
0,51216,137,200,6,1558618448303,14470,47379325959776,0:,46:ACE_DLL_Manager:Smiley Surprisedpen_dll: Could not open dll.,3:TAO,1
1,51216,137,200,7,1558618448304,14470,47379325959776,0:,0:,42Smiley FrustratederviceContainerInterceptor::initialized(),6,(505|S27:/usr/openv/lib/libVcnbac.so|)
0,51216,137,200,8,1558618448304,14470,47379325959776,0:,132:ACE_DLL_Manager_Ex:Smiley Surprisedpen: Invalid handle: /usr/openv/lib/libVlicenseMT.so: cannot open shared object file: No such file or directory,3:TAO,1
0,51216,137,200,9,1558618448304,14470,47379325959776,0:,46:ACE_DLL_Manager:Smiley Surprisedpen_dll: Could not open dll.,3:TAO,1
1,51216,137,200,10,1558618448304,14470,47379325959776,0:,0:,25:LicenseCheck::initialized,2,(312|S31:/usr/openv/lib/libVlicenseMT.so|)

 

Please someone can help on this?

Thanks in advance,
Best Regards

Tags (2)
5 Replies

Re: SAN Client - GUI State "Not Active"

Hello,

new setup / existing setup?

If existing, was there some change in system? It looks like permission issue.

Normal (LAN) client is working?

Regards

Michal

Re: SAN Client - GUI State "Not Active"

Hi,

Issue present on existing setup (7.6.1), and i tried to install also 7.7.3, and the problem is the same.

Backup via LAN working correctly,
Which permission problem could be?
Which verify may i perform?

Thanks & Regards,
Alberto

Re: SAN Client - GUI State "Not Active"

@albatroz19 

Could you please share vxlogview output of nbftclnt log? (e.g. within 10 minutes of startup attempt): 
vxlogview -o 200 -t 00:10:00

Please also share details of the SAN Client - NBU version, OS version.

Have a look at this TN for possible reason for nbftclnt not starting: 
https://www.veritas.com/support/en_US/article.100013992

and in the manual: https://www.veritas.com/support/en_US/doc/25074091-127355800-0/v95677364-127355800

Re: SAN Client - GUI State "Not Active"

Hi Marianne,

This is otuput from command:
[root@pippo bin]# vxlogview -o 200 -t 00:10:00
V-1-1-12 There are no records to be displayed.

NBU 7.7.3
Linux 2.6.18-371.el5

Looked and verified bp.conf as  https://www.veritas.com/support/en_US/article.100013992

NBFTCLNT log

$Header 65543,51216,200,1558618448,-7200,pippo
0,51216,137,200,1,1558618448236,14470,47379325959776,0:,34:switched to a new logging callback,16:log_set_callback,1
2,51216,137,200,2,1558618448257,14470,47379325959776,0:,0:,0:,0,(74|)
2,51216,137,200,3,1558618448257,14470,47379325959776,0:,0:,0:,0,(13|S10:nbFTClient|)
2,51216,137,200,4,1558618448257,14470,47379325959776,0:,0:,0:,0,(74|)
0,51216,137,200,5,1558618448303,14470,47379325959776,0:,128:ACE_DLL_Manager_Ex:Smiley Surprisedpen: Invalid handle: /usr/openv/lib/libVcnbac.so: cannot open shared object file: No such file or directory,3:TAO,1
0,51216,137,200,6,1558618448303,14470,47379325959776,0:,46:ACE_DLL_Manager:Smiley Surprisedpen_dll: Could not open dll.,3:TAO,1
1,51216,137,200,7,1558618448304,14470,47379325959776,0:,0:,42Smiley FrustratederviceContainerInterceptor::initialized(),6,(505|S27:/usr/openv/lib/libVcnbac.so|)
0,51216,137,200,8,1558618448304,14470,47379325959776,0:,132:ACE_DLL_Manager_Ex:Smiley Surprisedpen: Invalid handle: /usr/openv/lib/libVlicenseMT.so: cannot open shared object file: No such file or directory,3:TAO,1
0,51216,137,200,9,1558618448304,14470,47379325959776,0:,46:ACE_DLL_Manager:Smiley Surprisedpen_dll: Could not open dll.,3:TAO,1
1,51216,137,200,10,1558618448304,14470,47379325959776,0:,0:,25:LicenseCheck::initialized,2,(312|S31:/usr/openv/lib/libVlicenseMT.so|)
2,51216,137,200,11,1558618448304,14470,47379325959776,0:,0:,0:,2,(514|)
2,51216,137,200,12,1558618448305,14470,47379325959776,0:,0:,0:,3,(7|)
2,51216,137,200,13,1558618448305,14470,47379325959776,0:,0:,0:,3,(15|)
2,51216,137,200,14,1558618448305,14470,47379325959776,0:,0:,0:,0,(74|)
2,51216,137,200,15,1558618448305,14470,47379325959776,0:,0:,0:,0,(12|S10:nbFTClient|)
2,51216,137,200,16,1558618448305,14470,47379325959776,0:,0:,0:,0,(74|)
2,51216,137,200,17,1558618448305,14470,47379325959776,0:,0:,0:,0,(74|)
2,51216,137,200,18,1558618448305,14470,47379325959776,0:,0:,0:,0,(12|S10:nbFTClient|)
2,51216,137,200,19,1558618448305,14470,47379325959776,0:,0:,0:,0,(74|)

 

Many thanks for support.

Regards,
Alberto

Re: SAN Client - GUI State "Not Active"

Can I repeat the request for vxlogview output that goes back to the time that you tried to restart the service?

You will see that I asked you to run the command after restart attempt. 
-t 00:10:00 will only report on last 10 minutes. If restart attempt was more than 10 minutes ago, there will be nothing to display. 
The timestamp in the log looks like 1558618448 = 05/23/2019 @ 1:34pm (UTC)

Apologies to repeat questions - are both the SAN Client and the FT Media server both on the same NBU and OS versions? or different OS and/or NBU versions? 
i.e. 
NBU 7.7.3
RHEL 5.?