Unable to restore AD user object

[Olivier30]

Hi

i have a 5230 appliance version 2.6.0.2

Nebackup 7.6.0.2 on my client

My policy of backup for DC is very simple

dc1, dc2 , already full backup with granalarity activated

backup are worked fine with no error no warning

on my DC , client is 7.6.0.2, nfs client activated, Microsoft patch ok

All prerequisite og admin gui vol1 For windows are set up

when i want restore an user account, my job come incomplete with this log:

27/06/2014 11:00:47 - begin Restore
27/06/2014 11:00:48 - requesting resource @aaaaf
27/06/2014 11:00:48 - granted resource MediaID=@aaaaf;DiskVolume=PureDiskVolume;DiskPool=dp_disk_lrcnetbackup;Path=PureDiskVolume;StorageSe...
27/06/2014 11:01:01 - restoring image lrc-ad1.cg2a.org_1403853876
27/06/2014 11:01:01 - requesting resource @aaaaf
27/06/2014 11:01:01 - granted resource MediaID=@aaaaf;DiskVolume=PureDiskVolume;DiskPool=dp_disk_lrcnetbackup;Path=PureDiskVolume;StorageSe...
27/06/2014 11:01:01 - Info bprd(pid=179315) Restoring from copy 1 of image created Fri Jun 27 09:24:36 2014 from policy SLP_AD_LRC
27/06/2014 11:01:01 - Info bprd(pid=179315) Granular restore has started, this may take a while....   
27/06/2014 11:01:02 - Info bpbrm(pid=179358) lrc-ad1.cg2a.org is the host to restore to     
27/06/2014 11:01:02 - Info bpbrm(pid=179358) reading file list for client       
27/06/2014 11:01:03 - connecting
27/06/2014 11:01:03 - Info bpbrm(pid=179358) start nbfsd on client        
27/06/2014 11:01:04 - Info bpbrm(pid=179358) start nbgre on client        
27/06/2014 11:01:04 - Error bpbrm(pid=179358) client lrc-ad1.cg2a.org didn't start        
27/06/2014 11:01:04 - Info tar(pid=0) done. status: 49: client did not start     
27/06/2014 11:01:04 - restored image lrc-ad1.cg2a.org_1403853876 - (client did not start(49)); restore time 0:00:03
27/06/2014 11:01:04 - Error bpbrm(pid=179358) client restore EXIT STATUS 49: client did not start   
27/06/2014 11:01:05 - end Restore; elapsed time: 0:00:18
MS-Windows policy restore error(2808)

Any idea please

Thanks for all response

[Marianne]

WOW!! Call open since 30 June and no resolution as yet? 

[Lou123]

hi all 

please you have on resolution of this problem ? i have the same issue 

help please !!!!!!!!!!!!

[Robert_Neves]

Last week I've received an Emergency Engineering Binary (EEB) from Symantec Support. This resolved the issue for us after upgrading the client to 7.6.0.3 and applying the EEB.

To determine if you have exactly the same issue I suggest you contact support, so they can supply you with the EEB.

[Olivier30]

Hi All

One workarround

we can backup DC with 7.6.0.1 client and it's fine working

At this time, no solution in 7.6.0.3, sorry

[Olivier30 · Accepted solution]

Hi

EEB solution is fine and working in production

In fact, it's an problem with Windows 2008 DC

http://www.symantec.com/business/support/index?page=content&id=TECH199999