Why contents of c:\windows\Help\mui\0409 is empty in all MS-Windows based backups

[quebek]

Hello

Today after an NBU upgrade to 812 I was testing the some backup and as selection list I did provide c:\windows\Help . Than I ran this test backup. It finished successfully. I ran to BAR trying to restore some file from it... To my huge surprise no files were found in this backup - only folder structures... I checked same location at other NBU domains for other different clients - same results - no matter which NBU release it was or windows OS.

Here are logs from activity log - and attaching screenshot of the properties of this folder.

Can any one advice why this is not being backed up? Am I missing here something?

Feb 20, 2019 11:39:16 AM - Info nbjm (pid=15084) starting backup job (jobid=152871) for client client, policy WIN_CLIENT, schedule WIN_CLIENT_DAILY
Feb 20, 2019 11:39:16 AM - estimated 20395172 kbytes needed
Feb 20, 2019 11:39:16 AM - Info nbjm (pid=15084) started backup (backupid=client_1550659156) job for client client, policy WIN_CLIENT, schedule WIN_CLIENT_DAILY on storage unit stu_disk_storageserver
Feb 20, 2019 11:39:16 AM - started process bpbrm (pid=53748)
Feb 20, 2019 11:39:17 AM - Info bpbrm (pid=53748) client is the host to backup data from
Feb 20, 2019 11:39:17 AM - Info bpbrm (pid=53748) reading file list for client
Feb 20, 2019 11:39:18 AM - Info bpbrm (pid=53748) accelerator enabled
Feb 20, 2019 11:39:19 AM - connecting
Feb 20, 2019 11:39:20 AM - Info bpbrm (pid=53748) starting bpbkar on client
Feb 20, 2019 11:39:20 AM - connected; connect time: 0:00:00
Feb 20, 2019 11:39:21 AM - Info bpbkar (pid=2168) Backup started
Feb 20, 2019 11:39:21 AM - Info bpbrm (pid=53748) bptm pid: 53759
Feb 20, 2019 11:39:21 AM - Info bpbkar (pid=2168) change time comparison:<enabled>
Feb 20, 2019 11:39:21 AM - Info bpbkar (pid=2168) accelerator enabled backup, archive bit processing:<disabled>
Feb 20, 2019 11:39:21 AM - Info bpbkar (pid=2168) will attempt to use change journal data for <C:\Windows\Help>
Feb 20, 2019 11:39:21 AM - Info bptm (pid=53759) start
Feb 20, 2019 11:39:21 AM - Info bptm (pid=53759) using 262144 data buffer size
Feb 20, 2019 11:39:21 AM - Info bptm (pid=53759) using 30 data buffers
Feb 20, 2019 11:39:21 AM - Info bptm (pid=53759) start backup
Feb 20, 2019 11:39:22 AM - Info bptm (pid=53759) backup child process is pid 53780
Feb 20, 2019 11:39:22 AM - begin writing
Feb 20, 2019 11:40:27 AM - Info bpbkar (pid=2168) not using change journal data for <C:\Windows\Help>: no previous track log
Feb 20, 2019 11:40:27 AM - Info bpbkar (pid=2168) accelerator sent 36864 bytes out of 36864 bytes to server, optimization 0.0%
Feb 20, 2019 11:40:27 AM - Info bptm (pid=53759) waited for full buffer 1 times, delayed 4366 times
Feb 20, 2019 11:40:38 AM - Info bptm (pid=53759) EXITING with status 0 <----------
Feb 20, 2019 11:40:38 AM - Info storageserver (pid=53759) StorageServer=PureDisk:storageserver; Report=PDDO Stats for (storageserver): scanned: 44 KB, CR sent: 4 KB, CR sent over FC: 0 KB, dedup: 90.9%, cache disabled
Feb 20, 2019 11:40:38 AM - Info bpbrm (pid=53748) validating image for client client
Feb 20, 2019 11:40:38 AM - Info bpbkar (pid=2168) done. status: 0: the requested operation was successfully completed
Feb 20, 2019 11:40:38 AM - end writing; write time: 0:01:16
the requested operation was successfully completed  (0)

bplist output

storageserver:/ # bplist -C client -t 13 -e 2/20/2019 11:39:00 -e 2/20/2019 11:41:00 -l -R /C/Windows/Help
drwx------ root;Admi root;Admi 0 Nov 21 2010 /C/Windows/Help/
drwx------ root;Admi root;Admi 0 Jul 14 2009 /C/Windows/Help/Corporate/
drwx------ root;Admi root;S-1- 0 Nov 21 2010 /C/Windows/Help/Help/
drwx------ root;Trus root;Trus 0 Nov 21 2010 /C/Windows/Help/Help/en-US/
drwx------ root;Admi root;Admi 0 Jul 14 2009 /C/Windows/Help/OEM/
drwx------ root;Trus root;Trus 0 Jul 14 2009 /C/Windows/Help/Windows/
drwx------ root;Trus root;Trus 0 Nov 21 2010 /C/Windows/Help/Windows/en-US/
drwx------ root;SYST root;SYST 0 Jul 14 2009 /C/Windows/Help/mui/
drwx------ root;Trus root;Trus 0 Nov 21 2010 /C/Windows/Help/mui/0409/
drwx------ root;Admi root;Admi 0 Nov 21 2010 /C/Windows/Help/
drwx------ root;Admi root;Admi 0 Jul 14 2009 /C/Windows/Help/Corporate/
drwx------ root;Admi root;S-1- 0 Nov 21 2010 /C/Windows/Help/Help/
drwx------ root;Trus root;Trus 0 Nov 21 2010 /C/Windows/Help/Help/en-US/
drwx------ root;Admi root;Admi 0 Jul 14 2009 /C/Windows/Help/OEM/
drwx------ root;Trus root;Trus 0 Jul 14 2009 /C/Windows/Help/Windows/
drwx------ root;Trus root;Trus 0 Nov 21 2010 /C/Windows/Help/Windows/en-US/
drwx------ root;SYST root;SYST 0 Jul 14 2009 /C/Windows/Help/mui/
drwx------ root;Trus root;Trus 0 Nov 21 2010 /C/Windows/Help/mui/0409/
drwx------ root;Admi root;Admi 0 Nov 21 2010 /C/Windows/Help/
drwx------ root;Admi root;Admi 0 Jul 14 2009 /C/Windows/Help/Corporate/
drwx------ root;Admi root;S-1- 0 Nov 21 2010 /C/Windows/Help/Help/
drwx------ root;Trus root;Trus 0 Nov 21 2010 /C/Windows/Help/Help/en-US/
drwx------ root;Admi root;Admi 0 Jul 14 2009 /C/Windows/Help/OEM/
drwx------ root;Trus root;Trus 0 Jul 14 2009 /C/Windows/Help/Windows/
drwx------ root;Trus root;Trus 0 Nov 21 2010 /C/Windows/Help/Windows/en-US/
drwx------ root;SYST root;SYST 0 Jul 14 2009 /C/Windows/Help/mui/
drwx------ root;Trus root;Trus 0 Nov 21 2010 /C/Windows/Help/mui/0409/
drwx------ root;Admi root;Admi 0 Nov 21 2010 /C/Windows/Help/
drwx------ root;Admi root;Admi 0 Jul 14 2009 /C/Windows/Help/Corporate/
drwx------ root;Admi root;S-1- 0 Nov 21 2010 /C/Windows/Help/Help/
drwx------ root;Trus root;Trus 0 Nov 21 2010 /C/Windows/Help/Help/en-US/
drwx------ root;Admi root;Admi 0 Jul 14 2009 /C/Windows/Help/OEM/
drwx------ root;Trus root;Trus 0 Jul 14 2009 /C/Windows/Help/Windows/
drwx------ root;Trus root;Trus 0 Nov 21 2010 /C/Windows/Help/Windows/en-US/
drwx------ root;SYST root;SYST 0 Jul 14 2009 /C/Windows/Help/mui/
drwx------ root;Trus root;Trus 0 Nov 21 2010 /C/Windows/Help/mui/0409/
drwx------ root;Admi root;Admi 0 Nov 21 2010 /C/Windows/Help/
drwx------ root;Admi root;Admi 0 Jul 14 2009 /C/Windows/Help/Corporate/
drwx------ root;Admi root;S-1- 0 Nov 21 2010 /C/Windows/Help/Help/
drwx------ root;Trus root;Trus 0 Nov 21 2010 /C/Windows/Help/Help/en-US/
drwx------ root;Admi root;Admi 0 Jul 14 2009 /C/Windows/Help/OEM/
drwx------ root;Trus root;Trus 0 Jul 14 2009 /C/Windows/Help/Windows/
drwx------ root;Trus root;Trus 0 Nov 21 2010 /C/Windows/Help/Windows/en-US/
drwx------ root;SYST root;SYST 0 Jul 14 2009 /C/Windows/Help/mui/
drwx------ root;Trus root;Trus 0 Nov 21 2010 /C/Windows/Help/mui/0409/
drwx------ root;Admi root;Admi 0 Nov 21 2010 /C/Windows/Help/
drwx------ root;Admi root;Admi 0 Jul 14 2009 /C/Windows/Help/Corporate/
drwx------ root;Admi root;S-1- 0 Nov 21 2010 /C/Windows/Help/Help/
drwx------ root;Trus root;Trus 0 Nov 21 2010 /C/Windows/Help/Help/en-US/
drwx------ root;Admi root;Admi 0 Jul 14 2009 /C/Windows/Help/OEM/
drwx------ root;Trus root;Trus 0 Jul 14 2009 /C/Windows/Help/Windows/
drwx------ root;Trus root;Trus 0 Nov 21 2010 /C/Windows/Help/Windows/en-US/
drwx------ root;SYST root;SYST 0 Jul 14 2009 /C/Windows/Help/mui/
drwx------ root;Trus root;Trus 0 Nov 21 2010 /C/Windows/Help/mui/0409/
drwx------ root;Admi root;Admi 0 Nov 21 2010 /C/Windows/Help/
drwx------ root;Admi root;Admi 0 Jul 14 2009 /C/Windows/Help/Corporate/
drwx------ root;Admi root;S-1- 0 Nov 21 2010 /C/Windows/Help/Help/
drwx------ root;Trus root;Trus 0 Nov 21 2010 /C/Windows/Help/Help/en-US/
drwx------ root;Admi root;Admi 0 Jul 14 2009 /C/Windows/Help/OEM/
drwx------ root;Trus root;Trus 0 Jul 14 2009 /C/Windows/Help/Windows/
drwx------ root;Trus root;Trus 0 Nov 21 2010 /C/Windows/Help/Windows/en-US/
drwx------ root;SYST root;SYST 0 Jul 14 2009 /C/Windows/Help/mui/
drwx------ root;Trus root;Trus 0 Nov 21 2010 /C/Windows/Help/mui/0409/
drwx------ root;Admi root;Admi 0 Nov 21 2010 /C/Windows/Help/
drwx------ root;Admi root;Admi 0 Jul 14 2009 /C/Windows/Help/Corporate/
drwx------ root;Admi root;S-1- 0 Nov 21 2010 /C/Windows/Help/Help/
drwx------ root;Trus root;Trus 0 Nov 21 2010 /C/Windows/Help/Help/en-US/
drwx------ root;Admi root;Admi 0 Jul 14 2009 /C/Windows/Help/OEM/
drwx------ root;Trus root;Trus 0 Jul 14 2009 /C/Windows/Help/Windows/
drwx------ root;Trus root;Trus 0 Nov 21 2010 /C/Windows/Help/Windows/en-US/
drwx------ root;SYST root;SYST 0 Jul 14 2009 /C/Windows/Help/mui/
drwx------ root;Trus root;Trus 0 Nov 21 2010 /C/Windows/Help/mui/0409/
drwx------ root;Admi root;Admi 0 Nov 21 2010 /C/Windows/Help/
drwx------ root;Admi root;Admi 0 Jul 14 2009 /C/Windows/Help/Corporate/
drwx------ root;Admi root;S-1- 0 Nov 21 2010 /C/Windows/Help/Help/
drwx------ root;Trus root;Trus 0 Nov 21 2010 /C/Windows/Help/Help/en-US/
drwx------ root;Admi root;Admi 0 Jul 14 2009 /C/Windows/Help/OEM/
drwx------ root;Trus root;Trus 0 Jul 14 2009 /C/Windows/Help/Windows/
drwx------ root;Trus root;Trus 0 Nov 21 2010 /C/Windows/Help/Windows/en-US/
drwx------ root;SYST root;SYST 0 Jul 14 2009 /C/Windows/Help/mui/
drwx------ root;Trus root;Trus 0 Nov 21 2010 /C/Windows/Help/mui/0409/
drwx------ root;Admi root;Admi 0 Nov 21 2010 /C/Windows/Help/
drwx------ root;Admi root;Admi 0 Jul 14 2009 /C/Windows/Help/Corporate/
drwx------ root;Admi root;S-1- 0 Nov 21 2010 /C/Windows/Help/Help/
drwx------ root;Trus root;Trus 0 Nov 21 2010 /C/Windows/Help/Help/en-US/
drwx------ root;Admi root;Admi 0 Jul 14 2009 /C/Windows/Help/OEM/
drwx------ root;Trus root;Trus 0 Jul 14 2009 /C/Windows/Help/Windows/
drwx------ root;Trus root;Trus 0 Nov 21 2010 /C/Windows/Help/Windows/en-US/
drwx------ root;SYST root;SYST 0 Jul 14 2009 /C/Windows/Help/mui/
drwx------ root;Trus root;Trus 0 Nov 21 2010 /C/Windows/Help/mui/0409/
drwx------ root;Admi root;Admi 0 Nov 21 2010 /C/Windows/Help/
drwx------ root;Admi root;Admi 0 Jul 14 2009 /C/Windows/Help/Corporate/
drwx------ root;Admi root;S-1- 0 Nov 21 2010 /C/Windows/Help/Help/
drwx------ root;Trus root;Trus 0 Nov 21 2010 /C/Windows/Help/Help/en-US/
drwx------ root;Admi root;Admi 0 Jul 14 2009 /C/Windows/Help/OEM/
drwx------ root;Trus root;Trus 0 Jul 14 2009 /C/Windows/Help/Windows/
drwx------ root;Trus root;Trus 0 Nov 21 2010 /C/Windows/Help/Windows/en-US/
drwx------ root;SYST root;SYST 0 Jul 14 2009 /C/Windows/Help/mui/
drwx------ root;Trus root;Trus 0 Nov 21 2010 /C/Windows/Help/mui/0409/
drwx------ root;Admi root;Admi 0 Nov 21 2010 /C/Windows/Help/
drwx------ root;Admi root;Admi 0 Jul 14 2009 /C/Windows/Help/Corporate/
drwx------ root;Admi root;S-1- 0 Nov 21 2010 /C/Windows/Help/Help/
drwx------ root;Trus root;Trus 0 Nov 21 2010 /C/Windows/Help/Help/en-US/
drwx------ root;Admi root;Admi 0 Jul 14 2009 /C/Windows/Help/OEM/
drwx------ root;Trus root;Trus 0 Jul 14 2009 /C/Windows/Help/Windows/
drwx------ root;Trus root;Trus 0 Nov 21 2010 /C/Windows/Help/Windows/en-US/
drwx------ root;SYST root;SYST 0 Jul 14 2009 /C/Windows/Help/mui/
drwx------ root;Trus root;Trus 0 Nov 21 2010 /C/Windows/Help/mui/0409/
drwx------ root;Admi root;Admi 0 Nov 21 2010 /C/Windows/Help/
drwx------ root;Admi root;Admi 0 Jul 14 2009 /C/Windows/Help/Corporate/
drwx------ root;Admi root;S-1- 0 Nov 21 2010 /C/Windows/Help/Help/
drwx------ root;Trus root;Trus 0 Nov 21 2010 /C/Windows/Help/Help/en-US/
drwx------ root;Admi root;Admi 0 Jul 14 2009 /C/Windows/Help/OEM/
drwx------ root;Trus root;Trus 0 Jul 14 2009 /C/Windows/Help/Windows/
drwx------ root;Trus root;Trus 0 Nov 21 2010 /C/Windows/Help/Windows/en-US/
drwx------ root;SYST root;SYST 0 Jul 14 2009 /C/Windows/Help/mui/
drwx------ root;Trus root;Trus 0 Nov 21 2010 /C/Windows/Help/mui/0409/
drwx------ root;Admi root;Admi 0 Nov 21 2010 /C/Windows/Help/
drwx------ root;Admi root;Admi 0 Jul 14 2009 /C/Windows/Help/Corporate/
drwx------ root;Admi root;S-1- 0 Nov 21 2010 /C/Windows/Help/Help/
drwx------ root;Trus root;Trus 0 Nov 21 2010 /C/Windows/Help/Help/en-US/
drwx------ root;Admi root;Admi 0 Jul 14 2009 /C/Windows/Help/OEM/
drwx------ root;Trus root;Trus 0 Jul 14 2009 /C/Windows/Help/Windows/
drwx------ root;Trus root;Trus 0 Nov 21 2010 /C/Windows/Help/Windows/en-US/
drwx------ root;SYST root;SYST 0 Jul 14 2009 /C/Windows/Help/mui/
drwx------ root;Trus root;Trus 0 Nov 21 2010 /C/Windows/Help/mui/0409/
drwx------ root;Admi root;Admi 0 Nov 21 2010 /C/Windows/Help/
drwx------ root;Admi root;Admi 0 Jul 14 2009 /C/Windows/Help/Corporate/
drwx------ root;Admi root;S-1- 0 Nov 21 2010 /C/Windows/Help/Help/
drwx------ root;Trus root;Trus 0 Nov 21 2010 /C/Windows/Help/Help/en-US/
drwx------ root;Admi root;Admi 0 Jul 14 2009 /C/Windows/Help/OEM/
drwx------ root;Trus root;Trus 0 Jul 14 2009 /C/Windows/Help/Windows/
drwx------ root;Trus root;Trus 0 Nov 21 2010 /C/Windows/Help/Windows/en-US/
drwx------ root;SYST root;SYST 0 Jul 14 2009 /C/Windows/Help/mui/
drwx------ root;Trus root;Trus 0 Nov 21 2010 /C/Windows/Help/mui/0409/
drwx------ root;Admi root;Admi 0 Nov 21 2010 /C/Windows/Help/
drwx------ root;Admi root;Admi 0 Jul 14 2009 /C/Windows/Help/Corporate/
drwx------ root;Admi root;S-1- 0 Nov 21 2010 /C/Windows/Help/Help/
drwx------ root;Trus root;Trus 0 Nov 21 2010 /C/Windows/Help/Help/en-US/
drwx------ root;Admi root;Admi 0 Jul 14 2009 /C/Windows/Help/OEM/
drwx------ root;Trus root;Trus 0 Jul 14 2009 /C/Windows/Help/Windows/
drwx------ root;Trus root;Trus 0 Nov 21 2010 /C/Windows/Help/Windows/en-US/
drwx------ root;SYST root;SYST 0 Jul 14 2009 /C/Windows/Help/mui/
drwx------ root;Trus root;Trus 0 Nov 21 2010 /C/Windows/Help/mui/0409/
stroageserver:/ #

[Michal_Mikulik1]

Hello,

Yes I dont see them in backups, too. Probably some Windows "FilesNotToBackup" registry key setting even if I dont these dir/files explicitly here. Try to setup and review bpbkar log on the client.

BTW, this data are easily restorable from thousands of other Windows Servers..

Regards

Michal

[quebek]

hey
I do know that this is not a critical thing... but I am curious why it is not being backed up?

I created new job, with VERBOSE = 5 and reviewed the bpbkar log - well nothing in there... Nothin in my exclude list... so who is driving this magic exclude and where? It would be nice to know ;)

[quebek · Accepted solution]

Well i stand corrected...

I did grep for this location in bpbkar log and found these:

E:\Program Files\Veritas\NetBackup\logs\bpbkar>findstr /i "C:\Windows\Help\mui\0409" "ALL_ADMINS.022019_00001
- Copy.log"
12:38:35.425 [672.11336] <2> tar_backup_tfi::backup_startfile_state: TAR - Backup: C:\Windows\Help\mui\0409
12:38:35.425 [672.11336] <4> dos_backup::tfs_readopen: INF - NT Security information obtained for: 'C:\Windows
\Help\mui\0409'
12:38:35.425 [672.11336] <4> dos_backup::tfs_readclose: INF - DFSRTranslate from (\\?\C:\Windows\Help\mui\0409
) to (\\?\C:\Windows\Help\mui\0409)
12:38:35.441 [672.11336] <2> tar_base::V_vTarMsgW: INF - Filtered 'BEDS Exclude' Object: C:\Windows\Help\mui\0
409\aclui.CHM
12:38:35.441 [672.11336] <2> tar_base::V_vTarMsgW: INF - Filtered 'BEDS Exclude' Object: C:\Windows\Help\mui\0
409\adam.CHM
12:38:35.441 [672.11336] <2> tar_base::V_vTarMsgW: INF - Filtered 'BEDS Exclude' Object: C:\Windows\Help\mui\0
409\adfs.CHM
12:38:35.441 [672.11336] <2> tar_base::V_vTarMsgW: INF - Filtered 'BEDS Exclude' Object: C:\Windows\Help\mui\0
409\adsiedit.CHM
12:38:35.441 [672.11336] <2> tar_base::V_vTarMsgW: INF - Filtered 'BEDS Exclude' Object: C:\Windows\Help\mui\0
409\ad_ds.CHM
12:38:35.441 [672.11336] <2> tar_base::V_vTarMsgW: INF - Filtered 'BEDS Exclude' Object: C:\Windows\Help\mui\0
409\applocker_help.CHM
12:38:35.441 [672.11336] <2> tar_base::V_vTarMsgW: INF - Filtered 'BEDS Exclude' Object: C:\Windows\Help\mui\0
409\appserver.CHM
12:38:35.441 [672.11336] <2> tar_base::V_vTarMsgW: INF - Filtered 'BEDS Exclude' Object: C:\Windows\Help\mui\0
409\authfw.CHM
12:38:35.441 [672.11336] <2> tar_base::V_vTarMsgW: INF - Filtered 'BEDS Exclude' Object: C:\Windows\Help\mui\0
409\authm.CHM
12:38:35.441 [672.11336] <2> tar_base::V_vTarMsgW: INF - Filtered 'BEDS Exclude' Object: C:\Windows\Help\mui\0
409\backup.CHM
12:38:35.441 [672.11336] <2> tar_base::V_vTarMsgW: INF - Filtered 'BEDS Exclude' Object: C:\Windows\Help\mui\0
409\bitssrv.CHM
12:38:35.441 [672.11336] <2> tar_base::V_vTarMsgW: INF - Filtered 'BEDS Exclude' Object: C:\Windows\Help\mui\0
409\certmgr.CHM
12:38:35.441 [672.11336] <2> tar_base::V_vTarMsgW: INF - Filtered 'BEDS Exclude' Object: C:\Windows\Help\mui\0
409\certsvr.CHM
12:38:35.441 [672.11336] <2> tar_base::V_vTarMsgW: INF - Filtered 'BEDS Exclude' Object: C:\Windows\Help\mui\0
409\certtmpl.CHM
12:38:35.441 [672.11336] <2> tar_base::V_vTarMsgW: INF - Filtered 'BEDS Exclude' Object: C:\Windows\Help\mui\0
409\cliconf.chm
12:38:35.441 [672.11336] <2> tar_base::V_vTarMsgW: INF - Filtered 'BEDS Exclude' Object: C:\Windows\Help\mui\0
409\cluadmin.CHM
12:38:35.441 [672.11336] <2> tar_base::V_vTarMsgW: INF - Filtered 'BEDS Exclude' Object: C:\Windows\Help\mui\0
409\cmak_ops.CHM
12:38:35.441 [672.11336] <2> tar_base::V_vTarMsgW: INF - Filtered 'BEDS Exclude' Object: C:\Windows\Help\mui\0
409\comexp.CHM
12:38:35.441 [672.11336] <2> tar_base::V_vTarMsgW: INF - Filtered 'BEDS Exclude' Object: C:\Windows\Help\mui\0
409\connmgr.CHM

So I did google for BEDS Exclude... take a look https://www.veritas.com/support/en_US/article.100022527.html