backup job completed with status 1 (WIN32 32: The process cannot access the file because it is being used by another process. )

[T_N]

Hi All;

I have a lots window backup jobs completed with status 1 , anyone can help how to fix it. I tried check VSS from Host properties -> Master server  but it doesn;t work even check Policy Type make sure it's window not Standard . Hre one of job detail:

02/11/2015 04:20:15 - Info nbjm (pid=15779) starting backup job (jobid=3553873) for client sfmaacc01wps, policy san_prod_w08_aacc_loc, schedule daily_2wk_ret
02/11/2015 04:20:15 - estimated 0 kbytes needed
02/11/2015 04:20:15 - Info nbjm (pid=15779) started backup (backupid=sfmaacc01wps_1423657215) job for client sfmaacc01wps, policy san_prod_w08_aacc_loc, schedule daily_2wk_ret on storage unit sfmnbk01lps-hcart2-robot-tld-18
02/11/2015 04:20:15 - started process bpbrm (pid=4119)
02/11/2015 04:20:16 - Info bpbrm (pid=4119) sfmaacc01wps is the host to backup data from
02/11/2015 04:20:16 - Info bpbrm (pid=4119) reading file list from client
02/11/2015 04:20:16 - connecting
02/11/2015 04:20:17 - Info bpbrm (pid=4119) starting bpbkar on client
02/11/2015 04:20:17 - connected; connect time: 0:00:00
02/11/2015 04:20:22 - Info bpbkar (pid=1832) Backup started
02/11/2015 04:20:22 - Info bpbrm (pid=4119) bptm pid: 4146
02/11/2015 04:20:22 - Info bptm (pid=4146) start
02/11/2015 04:20:22 - Info bptm (pid=4146) using 262144 data buffer size
02/11/2015 04:20:22 - Info bptm (pid=4146) using 128 data buffers
02/11/2015 04:20:22 - Info bptm (pid=4146) start backup
02/11/2015 04:20:22 - Info bptm (pid=4146) backup child process is pid 4163
02/11/2015 04:20:22 - Info bptm (pid=4146) Waiting for mount of media id S72256 (copy 1) on server sfmnbk01lps.
02/11/2015 04:20:22 - mounting S72256
02/11/2015 04:20:29 - Info bptm (pid=4146) media id S72256 mounted on drive index 14, drivepath /dev/nst12, drivename HP.ULTRIUM5-SCSI.122, copy 1
02/11/2015 04:20:29 - mounted S72256; mount time: 0:00:07
02/11/2015 04:20:29 - positioning S72256 to file 25
02/11/2015 04:20:29 - positioned S72256; position time: 0:00:00
02/11/2015 04:20:29 - begin writing
02/11/2015 04:21:00 - Info bpbkar (pid=1832) change journal NOT enabled for <C:\>
02/11/2015 04:25:12 - Warning bpbrm (pid=4119) from client sfmaacc01wps: WRN - can't open file: C:\Program Files (x86)\Microsoft ADAM\instance1\data\temp.edb (WIN32 32: The process cannot access the file because it is being used by another process. )
02/11/2015 04:27:04 - Warning bpbrm (pid=4119) from client sfmaacc01wps: WRN - can't open file: C:\System Volume Information\Syscache.hve (WIN32 32: The process cannot access the file because it is being used by another process. )
02/11/2015 04:27:04 - Warning bpbrm (pid=4119) from client sfmaacc01wps: WRN - can't open file: C:\System Volume Information\Syscache.hve.LOG1 (WIN32 32: The process cannot access the file because it is being used by another process. )
02/11/2015 04:27:15 - Warning bpbrm (pid=4119) from client sfmaacc01wps: WRN - can't open file: C:\Users\svc_fmtelecom\AppData\Local\Microsoft\Windows\UsrClass.dat.LOG1 (WIN32 32: The process cannot access the file because it is being used by another process. )
02/11/2015 04:27:25 - Warning bpbrm (pid=4119) from client sfmaacc01wps: WRN - can't open file: C:\Users\svc_fmtelecom\ntuser.dat.LOG1 (WIN32 32: The process cannot access the file because it is being used by another process. )
02/11/2015 04:27:40 - Warning bpbrm (pid=4119) from client sfmaacc01wps: WRN - can't open file: C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT.LOG1 (WIN32 32: The process cannot access the file because it is being used by another process. )
02/11/2015 04:27:42 - Warning bpbrm (pid=4119) from client sfmaacc01wps: WRN - can't open file: C:\Windows\System32\config\DEFAULT.LOG1 (WIN32 32: The process cannot access the file because it is being used by another process. )
02/11/2015 04:27:43 - Warning bpbrm (pid=4119) from client sfmaacc01wps: WRN - can't open file: C:\Windows\System32\config\SAM.LOG1 (WIN32 32: The process cannot access the file because it is being used by another process. )
02/11/2015 04:27:43 - Warning bpbrm (pid=4119) from client sfmaacc01wps: WRN - can't open file: C:\Windows\System32\config\SECURITY.LOG1 (WIN32 32: The process cannot access the file because it is being used by another process. )
02/11/2015 04:27:43 - Warning bpbrm (pid=4119) from client sfmaacc01wps: WRN - can't open file: C:\Windows\System32\config\SOFTWARE.LOG1 (WIN32 32: The process cannot access the file because it is being used by another process. )
02/11/2015 04:27:43 - Info bpbrm (pid=4119) from client sfmaacc01wps: TRV - last message being suppressed after 10 occurrences
02/11/2015 04:27:51 - Info bptm (pid=4146) waited for full buffer 12451 times, delayed 25156 times
02/11/2015 04:27:52 - Info bptm (pid=4146) EXITING with status 0 <----------
02/11/2015 04:27:52 - Info bpbrm (pid=4119) validating image for client sfmaacc01wps
02/11/2015 04:27:53 - Info bpbkar (pid=1832) done. status: 1: the requested operation was partially successful
02/11/2015 04:27:53 - end writing; write time: 0:07:24
the requested operation was partially successful  (1)

Thank you

Tom

[Will_Restore]

http://www.symantec.com/business/support/index?page=content&id=TECH168094

Cause

Policy type set to Standard instead of MS-Windows

Solution

Ensure the policy type for the backup is set to MS-Windows and not Standard.

then run this command

nbpemreq update_policies

[Ankit_Maheshwar]

Very first check Client version, Client netbackup upgrade would fix these issue.

you can exclude .edb file in your client backup these are exchane database files which would not backed up in OS backup.

i see most of the files which not backing is .log files, you can check with file owner that backup required of these files or not, and can exclude these files backup. 

[Marianne]

Simply exclude files that are not critical to system recovery.

[T_N]

i did it but it has same issue.

[Marianne]

Add to Exclude List...

[T_N]

Hi Marianne;

What files are not critical to system recovery ? I opened a case with Symantec support in 2 weeks ago , they asked me to run nbsu on master, media server & client.  But they cannot give me a solution to fix the issue. Thank you.

[Marianne]

Only the server owner of that particular server can tell you that.
Not Symantec Support.

Any file that will be recreated by a reinstall of OS and/or application can be seen as non-critical.