bp menu - failed trying to exec a command

[KEELIN_HART_2]

Hello.

When using the bp menu to attempt to perform a client directed restore, the following error message is encountered:

Restore Backups
---------------
s) Select Files and Directories... p) Change Search Path...
e) Edit/View Selected Files... d) Change Date Range...
i) Initiate Restore c) Change Directory Depth...
x) Change Display Mode to Verbose m) Change Master Server...
l) List Backup Images... b) Change Source Client...
q) Quit Menu Y) Change Policy Type
h) Help a) Change Destination Path...
k) Change Keyword Phrase

ENTER CHOICE: s

Querying server...

failed trying to exec a command

Press any key to continue

NetBackup version NBU6.0MP4. This only seems to be an issue on PA RISC HP-UX 11.11 clients.

Has anyone else come across this before? Know what the cause / fix is? Possible patching / library issue?

Many thanks for any assistance.

[CRZ]

Recheck the client and make sure it's at the same version as the master.  This has been seen when the client is at a lower rev than the master and they end up with those status 29s due to communication/protocol errors.

You can use the support script to quickly find versions of (for example), bplist and bpclntcmd.

You may also wish to enable the bplist log on the client.  (`mkdir /usr/openv/netbackup/logs/bplist`)

Good luck!