compatibility between NB 8.1.1 and DB oracle 19c

[Riadh_R17]

Hi All,

When i try to backup DB (oracle 19c) which run on Linux redhat 7.9 using netbackup 8.1.1

i get the error message below talking about versions not supported despite in the compatibility matrix the version is supported and also i have applied the EEB in the following link

https://www.veritas.com/support/en_US/downloads/update.UPD342953

[oracle@mrSTD01a bin]$ ./oracle_link
Fri Feb 16 02:25:02 GMT 2024
All Oracle instances should be shutdown before running this script.

Please log into the Unix system as the Oracle owner for running this script

Do you want to continue? (y/n) [n] y

LIBOBK path: /usr/openv/netbackup/bin
ORACLE_HOME: /u01/app/rdbms
Oracle version: 19.0.0.0.0
This version of Oracle is not supported in this script

Please check the trace file located in /tmp/make_trace.7151
to make sure the linking process was successful.

oracle@mrSTD01a bin]$ cat /etc/redhat-release
Red Hat Enterprise Linux Server release 7.9 (Maipo)
[oracle@mrSTD01a bin]$
[oracle@mrSTD01a bin]$ cat /usr/openv/netbackup/bin/version
NetBackup-RedHat2.6.18 8.1.1
[oracle@mrSTD01a bin]$

Any help please ?

[StefanosM]

I suppose that you install the patch on the client.

My guess is that the oracle_link script is not updated by the patch. Try to do the link yourself.

https://www.veritas.com/support/en_US/doc/16226115-126559565-0/id-SF930118317-126559565

[Hamza_H]

Hi what is the name of the EEB that you are trying to install? as per your redhat version, you should use eebinstaller_3957954_1_linuxR_x86_2_6_18

besides, in the readme file it only talks about 18c and not 19c (I know that the technote says 19c but in the eeb it doesn't mention it..)

could you also share the output of this command from your client : ls -ltR /usr/openv/pack/EEB/

 Kind regards /H

[Riadh_R17]

Hi @Hamza_H 

Thank you for your answer.

The EEB installed on both nodes is eebinstaller_3957954_1_linuxR_x86_2_6_18

but ls -ltR /usr/openv/pack/EEB/   shows nothing , no directory called EEB under pack

[Riadh_R17]

Hi @StefanosM 

Thank you for your answer.

the patch is installed on both clients

i will try to do the link myself using the procedure you provided and give you a feedback

[Hamza_H]

Hi  @Riadh_R17 ,

if there is nothing there it means the EEB isn't installed..