error 84 after upgrade to version 5.1MP7 from version 5.0

[Rafa]

Hello:

I have a big problem and I can`t do backups with one of my robots (IBM LTO 3584).
The problem start after an upgrade, from versio 5.0 to version 5.1MP7.
All the process of upgrade was good, including the sg driver reconfiguration, and I put the last device_mappings for this new version.
Looking in the Trouble shooting manual and in the logs, I see that the problem can be in a bad configuration of the robot, but I think that I do everithing good (as the manual indicate).

Can you help me, please? Thanks

In order to concrete anymore, I write here the configuration of my system and the bptm log:

Server: SunOS madbckbv 5.8 Generic_117350-50 sun4u sparc SUNW,Ultra-80
Robot(0): Sun connected througth iSCSI
Robot(1): IBM LTO3584 througth SAN

Index DriveName DrivePath Type Shared Status
***** ********* ********** **** ****** ******
0 QUANTUMDLT80000 /dev/rmt/0cbn dlt No UP
TLD(0) Definition DRIVE=1
1 QUANTUMDLT8000 /dev/rmt/3cbn dlt No UP
TLD(0) Definition DRIVE=2
2 QUANTUMDLT80002 /dev/rmt/1cbn dlt No UP
TLD(0) Definition DRIVE=3
3 QUANTUMDLT80003 /dev/rmt/2cbn dlt No UP
TLD(0) Definition DRIVE=4


4 IBMULT3580-TD40 /dev/rmt/4cbn hcart No UP
TLD(1) Definition DRIVE=1
5 IBMULT3580-TD41 /dev/rmt/6cbn hcart No UP
TLD(1) Definition DRIVE=2
6 IBMULT3580-TD42 /dev/rmt/5cbn hcart No UP
TLD(1) Definition DRIVE=3
7 IBMULT3580-TD43 /dev/rmt/7cbn hcart No UP
TLD(1) Definition DRIVE=4

Currently defined robotics are:
TLD(0) robotic path = /dev/sg/c2t0l0,
volume database host = madbckbv
TLD(1) robotic path = /dev/sg/c0tw500507630f528f01l1,
volume database host = madbckbv


Logs/bptm:

19:51:28.943 [11671] <2> write_backup: media id 0003L3 mounted on drive index 4, drivepath /dev/rmt/4cbn, drivename IBMULT3580-TD40, copy
1
19:51:28.983 [11671] <4> report_throughput: VBRT 1 11671 1 1 IBMULT3580-TD40 0003L3 0 1 0 0 0 (bptm.c.16742)
19:51:28.992 [11671] <2> io_read_media_header: drive index 4, reading media header, buflen = 65536, buff = 0x1b3378, copy 1
19:51:28.992 [11671] <2> io_ioctl: command (5)MTREW 1 from (bptm.c.7522) on drive index 4
19:51:29.003 [11671] <2> io_write_media_header: drive index 4, writing media header
19:51:29.003 [11671] <2> io_close: closing /usr/openv/netbackup/db/media/tpreq/0003L3, from bptm.c.8692
19:51:29.005 [11671] <2> io_open: SCSI RESERVE
19:51:29.011 [11671] <2> io_open: file /usr/openv/netbackup/db/media/tpreq/0003L3 successfully opened (mode 2)
19:51:29.011 [11671] <2> io_ioctl: command (5)MTREW 1 from (bptm.c.8696) on drive index 4
19:51:29.074 [11671] <2> io_ioctl: command (0)MTWEOF 1 from (bptm.c.8736) on drive index 4
19:51:31.878 [11671] <4> write_backup: begin writing backup id mbe-lwp01_om1_1240422658, copy 1, fragment 1, to media id 0003L3 on drive i
ndex 4
19:51:31.879 [11671] <2> process_brm_msg: no pending message from bpbrm
19:51:31.879 [11671] <2> write_backup: waiting 5 seconds for start of another backup
19:51:36.881 [11671] <2> send_brm_msg: MEDIA READY
19:51:36.891 [11671] <2> write_data: ndmp_dup_max_frag is set to 1073741824000
19:51:36.891 [11671] <2> write_data: twin_index: 0 active: 1 dont_process: 0 wrote_backup_hdr: 0 finished_buff: 0 saved_cindex: 0 twin_is_
disk 0 delay_brm: 0
19:51:36.894 [11671] <2> write_data: absolute block position prior to writing backup header(s) is 2, copy 1
19:51:36.899 [11671] <2> io_write_back_header: drive index 4, mbe-lwp01_om1_1240422658, file num = 1, mpx_headers = 1, copy 1
19:51:36.914 [11671] <2> write_data: completed writing backup header, start writing data when first buffer is available, copy 1
19:51:41.221 [11671] <2> write_data: first write, twin_index: 0 cindex: 0 dont_process: 1 wrote_backup_hdr: 1 finished_buff: 0
19:51:41.221 [11671] <2> write_data: received first buffer (65536 bytes), begin writing data
19:51:42.063 [11675] <2> fill_buffer: [11671] socket is closed, waited for empty buffer 21 times, delayed 21 times, read 5537792 bytes
19:51:42.074 [11671] <2> write_data: writing block shorter than BUFF_SIZE, 11264 bytes
19:51:42.074 [11671] <2> write_data: writing short block, 11264 bytes, remainder 0
19:51:42.075 [11671] <2> write_backup: write_data() returned, exit_status = 0, CINDEX = 0, TWIN_INDEX = 0, backup_status = 0
19:51:42.080 [11671] <2> io_terminate_tape: writing empty backup header, drive index 4, copy 1
19:51:42.080 [11671] <2> io_ioctl: command (0)MTWEOF 1 from (bptm.c.8051) on drive index 4
19:51:43.855 [11671] <2> io_write_back_header: drive index 4, empty_file, file num = 2, mpx_headers = 0, copy 1
19:51:43.860 [11671] <2> io_close: closing /usr/openv/netbackup/db/media/tpreq/0003L3, from bptm.c.8156
19:51:45.040 [11671] <2> io_terminate_tape: absolute block position prior to writing empty header is 175, copy 1
19:51:45.040 [11671] <2> io_terminate_tape: block position check: actual 175, expected 90
19:51:45.041 [11671] <2> set_job_details: Done
19:51:45.071 [11671] <16> io_terminate_tape: FREEZING media id 0003L3, too many data blocks written, check tape/driver block size configuration
19:51:45.113 [11671] <2> log_media_error: successfully wrote to error file - 04/22/09 19:51:45 0003L3 4 WRITE_ERROR
19:51:45.136 [11671] <2> check_error_history: called from bptm line 18533, EXIT_Status = 84
19:51:45.563 [11671] <2> check_error_history: drive index = 4, media id = 0003L3, time = 04/22/09 19:51:45, both_match = 0, media_match =
0, drive_match = 3
19:51:45.571 [11671] <2> tpunmount: tpunmount'ing /usr/openv/netbackup/db/media/tpreq/0003L3
19:51:45.573 [11671] <2> TpUnmountWrapper: SCSI RELEASE
19:51:45.607 [11671] <4> report_resource_done: VBRD 1 11671 0 IBMULT3580-TD40 0003L3
19:51:45.608 [11671] <2> set_job_details: Done
19:51:45.637 [11671] <8> check_error_history: DOWN'ing drive index 4, it has had at least 4 errors in last 12 hour(s)
19:51:45.639 [11671] <2> send_brm_msg: ERROR 84

[scorpy_582]

Something similar to your problem.. Have a look:

http://seer.entsupport.symantec.com/docs/274292.htm

Try updating to the latest device mappings file. 

[Shashank]

Hi
    Can u check Firmware & drivers of IBM LTO 3584.