11-14-2012 09:32 AM
Hi ALL,
I need to send logs to symantec for backup application.
Please somebody provide the simple steps to send by using nbsu utility.
Solved! Go to Solution.
11-14-2012 09:57 AM
11-14-2012 09:57 AM
11-14-2012 03:30 PM
Please ask the TSE working your case to provide some instructions - that way, they'll be sure you send them everything they're requesting.
11-14-2012 09:11 PM
For Unix, /usr/openv/netbackup/bin/support/nbsu -c -t
For Windows, /usr/openv/netbackup/bin/support/nbsu.exe -c -t -nozip
<== Better to use -nozip, because in Windows nbsu could not compress some huge files effectively and that could lead to less data collected.
(upon completion, it will tell you where the output file/folder is)
To send nbsu, ask support engineer for FTP or fileshare info.
11-14-2012 11:38 PM
@Watsons:After i run the command nbsu and it will tell me the where my output folder is.
Then what is the next step?
11-14-2012 11:58 PM
The next step is to send the information to Symantec! The Engineer working on your issue should provide you with an FTP location to upload logs.
11-15-2012 05:42 AM
Here are the directions to upload to the FTP site. I have created a folder for you already.
URL - ftp.entsupport.symantec.com
username - iosupport
Password -
I have got below mail from symantec engineer.What to do next?
Master server name is linuxmaster12
11-15-2012 05:44 AM
Simply ignore the error, manually enter the full path to /bop/support/incoming/
01-03-2013 03:47 AM
Just stumbled across this post again...
The amount of different user id's used by the same person is now getting ridiculous!
Arun K posted this thread, then forgot as which user he first posted, last two replies done as Andy2345, then registered a new user for this post:
https://www-secure.symantec.com/connect/forums/please-send-me-steps-send-logs-symantec-site
I am counting SIX user id's used by the same person.....