ndmp restore error

[____111]

Hi all 

There is a failure when i restore vol by ndmp (netapp ontap 3050),the error messages below.

11/25/2013 9:52:56 PM - begin Restore

11/25/2013 9:52:57 PM - 1 images required

11/25/2013 9:52:57 PM - media 6F0000 required

11/25/2013 9:53:01 PM - restoring image fas3050_1385387430

11/25/2013 9:58:13 PM - Error bpbrm(pid=4936) Cannot connect to fas3050         

11/25/2013 9:58:13 PM - Info bpbrm(pid=4936) telling media manager to start restore on client     

11/25/2013 10:03:13 PM - Error bptm(pid=5732) ndmp_open_and_auth() failed, return code 104        

11/25/2013 10:03:14 PM - Error bpbrm(pid=6608) Cannot connect to fas3050         

11/25/2013 10:03:14 PM - Info bpbrm(pid=4936) got ERROR 0 from media manager       

11/25/2013 10:03:14 PM - Info bpbrm(pid=4936) killing bpbrm child 6608.         

11/25/2013 10:03:14 PM - Error bptm(pid=5732) abnormal exit, but EXIT_Status == 0       

11/25/2013 10:03:14 PM - Info bptm(pid=5732) EXITING with status 174 <----------        

11/25/2013 10:03:15 PM - Info bpbrm(pid=6608) start tar32 on client         

11/25/2013 10:03:35 PM - Error ndmpagent(pid=5204) connection socket is invalid         

11/25/2013 10:09:01 PM - end Restore; elapsed time: 00:16:05

cannot connect on socket(25)

But ndmp backup is success.

The bptm logfile below:

19:36:52.489 [1864.2960] <2> vnet_connect_to_bpcd: ../../libvlibs/vnet_connect.c.237: 0: connect_to_service() failed: 18 0x00000012

19:36:52.489 [1864.2960] <2> local_bpcr_connect: Can't connect to client fas3050

19:36:52.489 [1864.2960] <2> ConnectToBPCD: bpcd_connect_and_verify(fas3050, fas3050) failed: 25

19:36:52.520 [1864.2960] <16> bpbrm start_bpcd_stat: Cannot connect to fas3050

bpclntcmd rely

C:\Users\Administrator>bpclntcmd -hn fas3050

host fas3050: fas3050 at 172.17.5.5

aliases:     fas3050     172.17.5.5

tpautoconf rely

C:\Users\Administrator>tpautoconf -verify fas3050

Connecting to host "fas3050" as user "root"...

Waiting for connect notification message...

Opening session--attempting with NDMP protocol version 4...

Opening session--successful with NDMP protocol version 4

  host supports MD5 authentication

Getting MD5 challenge from host...

Logging in using MD5 method...

Host info is:

  host name "fas3050"

  os type "NetApp"

  os version "NetApp Release 7.3.7"

  host id "0101187815"

Login was successful

Host supports LOCAL backup/restore

Host supports 3-way backup/restore

Host has SnapVault Secondary license installed

additional info：the ndmp is remote mode

plz help me to solve the problem.thankU

version 7.1 OS windows 2008r2  NetApp Release 7.3.7 

[RamNagalla]

1) does Media server for backup and restore is same?

if yes,

did you trigger the restore from admin console(BAR window) or java console?

if it is admin console(BAR window) 

does it open run as adminstrrator?

[GV89]

Hope this will help you..

https://www-secure.symantec.com/connect/forums/backup-servercannot-connect-socketunable-restore-file...

[____111]

1.yes.

2.i do it from admin console and open run as administrator.

[____111]

Hi GV

I have read this post and i have a question.

How to collect the logfile below

phgclbps01ms0f4b_log entries.txt（that post logfile）

Thank U 

[RamNagalla]

that was the restore log and you can find that from the server when you triggred the restore from below path

installpath/veritas/netbackup/logs/user_ops/<user id>/logs  --> windows

/usr/openv/netbackup/logs/user_ops/<user id>/logs --> if unix

user id should be the one that is used to open the netbackup GUI.

in case of admin console it should be adminstrator .

[Marianne]

This does not seem right...

Can't connect to client fas3050

NBU should not try to connect to the filer because there is no NBU software installed on the client.

Please tell us more about the backup. If we can see how the policy is configured it may help:

bppllist <policy-name> -U
(command is in ...\veritas\netbackup\bin\admincmd)
 

[____111]

my OS is windows 2008,but the C:\Program Files\Veritas\NetBackup\logs\user_ops\Administrator\logs is the empty folder.

Is it any button to control(on or off)？

The [backup,archive and restore] is open by administrator.

[____111]

hi Marianne,

FYI.

C:\Users\Administrator>bppllist test2-ndmp -U

------------------------------------------------------------

Policy Name:       test2-ndmp

  Policy Type:         NDMP

  Active:              yes

  Effective date:      11/05/2013 11:02:22

  Mult. Data Streams:  no

  Client Encrypt:      no

  Checkpoint:          no

  Policy Priority:     0

  Max Jobs/Policy:     Unlimited

  Disaster Recovery:   0

  Collect BMR info:    no

  Residence:           airs-hcart3-robot-tld-0

  Volume Pool:         NetBackup

  Server Group:        *ANY*

  Keyword:             (none specified)

  Data Classification:       -

  Residence is Storage Lifecycle Policy:    no

  Application Discovery:      no

  Discovery Lifetime:      28800 seconds

  Granular Restore Info:  no

  Ignore Client Direct:  no

  HW/OS/Client:  NDMP          NDMP          fas3050

  Include:  /vol/ndmpw

  Schedule:          test1

    Type:            Full Backup

    Frequency:       every 7 days

    Maximum MPX:     1

    Synthetic:       0

    PFI Recovery:    0

    Retention Level: 1 (2 weeks)

    Number Copies:   1

    Fail on Error:   0

    Residence:       (specific storage unit not required)

    Volume Pool:     (same as policy volume pool)

    Server Group:    (same as specified for policy)

    Residence is Storage Lifecycle Policy:     0

    Daily Windows:

something about info

1.remote mode (filer--------master&media------library)

2.attachment is the implementing that i do the same.

Do you need anything else info about ndmp backup?

thank U Marianne

[Marianne]

I am out of ideas...

Backup options look good.
I managed to find one TN, but that was for multiplexed backup with NBU 6.5. None of this applies to your situation.

All I can think is that something is wrong with restore steps.

Are you trying to restore single file? A directory? Full volume?
To same or different destination?
Maybe you can share screenshots of restore steps?

[____111]

OK, I will try again and prtSc the screenshot of all restore steps.

It maybe execute tomorrow.

Thank U for your helpful assistant.

[____111]

Hi Marianne,

The attachment is the word(microsoft office word 2007) about steps of my restore ndmp.

plz check it and tell me anything options is incorrect?

Thank U Marianne.

[Marianne]

I don't see anything wrong with your steps...

Hopefully someone else with more NDMP experience will see this post and be able to give better advice...

All I can suggest at this point in time is to log a support call with Symantec.

[____111 · Accepted solution]

Hi Marianne,

I found out the reason.The entry of client name = fas3050 is wrong in the bp.conf(in windows is regedit of symantec) .If i change it to airs(the hostname of master), then restore is success.

But i have some question about it.

First,i know it mode is remote,so the client is ndmpagent one.but why the option of backup is success before?

Last,i don't change the regedit before,the installation is default and success.why it will change to the hostname of filer?

[Marianne]

Someone must've done it. Registry entry will always match server hostname. The configured client name in registry/host properties is only used at restore time. When this name is not the same as local hostname, it tells NBU that you want to do a redirected restore. So, in your case, it tried to restore the data to the master server.