11-15-2012 01:47 AM
hi every one i am new to net backup i have a question like..
what are the pre checklist to replace a tape drive, And how would we conform that this tape drive is damaged. if you face this type of issue in your experiance please share(step by step) with us.
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11-15-2012 02:06 AM
In reverse order, you could start here with this excellent T/N:
Troubleshooting Robot or Drive Issues in NetBackup
http://www.symantec.com/business/support/index?page=content&id=TECH169477
& from there, to here:
DOCUMENTATION: How to update NetBackup for a replaced tape drive without deleting and re-adding the drive
http://www.symantec.com/business/support/index?page=content&id=TECH34296
11-15-2012 02:06 AM
In reverse order, you could start here with this excellent T/N:
Troubleshooting Robot or Drive Issues in NetBackup
http://www.symantec.com/business/support/index?page=content&id=TECH169477
& from there, to here:
DOCUMENTATION: How to update NetBackup for a replaced tape drive without deleting and re-adding the drive
http://www.symantec.com/business/support/index?page=content&id=TECH34296
11-15-2012 08:53 AM
I recently replaced an HP LTO4 tape drive in a (Sun/Oracle) StorageTek SL48 tape library and NetBackup (7.0.1) recognized the new drive without any help from me.
I used HP's LTT utility drive test (sorry, I do have the name to the test in front of me) to convince support to replace the drive.
have a good weekend,
GlenG
11-15-2012 09:34 AM
Well, how to diagnose. Is it always the same drive erroring? If so, check the system message/event logs if there are reports in there especially sense errors or i/o errors you can be fairly sure it's the drive.
Can you write to the drive outside of NetBackup? If not it's a drive issue (or at lease drive/OS or SAN/SCSI).
I tend to delete drives from NetBackup and rediscover newly replaced drives as brand new drives. It's so much easier and cleaner (just my preference).