snapshot error encountered(156)

[khleong]

When my netbackup running full system backup on client machine it will encounter below this error,

snapshot error encountered(156), if run on inc/diff it can sucessfully. Client machine is 2003 R2.

Below is the error message.

I have try to check on symantec KB found vss configuration ae correct.

http://www.symantec.com/business/support/index?page=content&id=TECH38709&actp=search&viewlocale=en_U...

11/10/2011 8:00:00 PM - requesting resource emwnbk1-hcart-robot-tld-0

11/10/2011 8:00:00 PM - requesting resource emwnbk1.NBU_CLIENT.MAXJOBS.emwfmdb1

11/10/2011 8:00:00 PM - requesting resource emwnbk1.NBU_POLICY.MAXJOBS.iem_emwfmdb1

11/10/2011 8:00:00 PM - awaiting resource emwnbk1-hcart-robot-tld-0 - No drives are available

11/10/2011 8:02:19 PM - granted resource emwnbk1.NBU_CLIENT.MAXJOBS.emwfmdb1

11/10/2011 8:02:19 PM - granted resource emwnbk1.NBU_POLICY.MAXJOBS.iem_emwfmdb1

11/10/2011 8:02:19 PM - granted resource LTO002

11/10/2011 8:02:19 PM - granted resource HP.ULTRIUM4-SCSI.000

11/10/2011 8:02:19 PM - granted resource emwnbk1-hcart-robot-tld-0

11/10/2011 8:02:19 PM - estimated 0 Kbytes needed

11/10/2011 8:02:19 PM - started process bpbrm (2460)

11/10/2011 8:02:19 PM - started

11/10/2011 8:02:26 PM - connecting

11/10/2011 8:02:29 PM - connected; connect time: 00:00:03

11/10/2011 8:02:37 PM - mounted

11/10/2011 8:02:37 PM - positioning LTO002 to file 246

11/10/2011 8:02:40 PM - positioned LTO002; position time: 00:00:03

11/10/2011 8:02:40 PM - begin writing

11/10/2011 9:32:29 PM - Error bpbrm(pid=2460) from client emwfmdb1: ERR - failure reading file: D:\FMS\log\SQLLODER\SETSU\KADOU\BAD20110901.log (WIN32 2: The system cannot find the file specified. )

11/10/2011 9:32:30 PM - Error bpbrm(pid=2460) from client emwfmdb1: ERR - Snapshot Error while reading file: GLOBALROOT\Device\HarddiskVolumeShadowCopy36\FMS\log\SQLLODER\SETSU\KADOU\BAD20110901.log

11/10/2011 9:32:31 PM - Critical bpbrm(pid=2460) from client emwfmdb1: FTL - Backup operation aborted!

11/10/2011 9:33:58 PM - Error bpbrm(pid=2460) could not send server status message

11/10/2011 9:34:01 PM - end writing; write time: 01:31:21

snapshot error encountered(156)

[Marianne]

Which NBU version?

Please ensure that you have bpfis log folder on the client under ...\netbackup\logs.

Please post bpfis log after next failure.

[VirtualED]

Is this the inactive node of a cluster?

[falti_manullang]

What is NBU Version and OS Version also,. tell us the complete information about the environment.

[Mas_P]

Is the server a virtual mechine, you can go to D drive right click > shadow copy then settings and increase the size.. That might help.

[mekmek]

Hi All,

My BNU version is netbackup 7.0, windows 2008 R2 X64

This backup policy have run for 6 months with no isuue, just recently havin this kind of error when running full backup.

Backup client is running on physical server, not VM server.

I go to fmdb1 client server check on c:\program files\veritas\netbackup\logs can not find that bpfis log folder.

Just can find bpfis.exe on \netbackup\bin directory only.

[Marianne]

Are you working with khleong on the same issue or are you having a similar problem?

If you are not referring to khleong's particular problem, please start a new discussion?

Logs are not enabled by default - the folders need to created on the client under c:\program files\veritas\netbackup\logs.

[Marcio_Almeida]

Hi,

Do you try verify the Reveser DNS? Problems with status 156 (snapshot) may be resolved whith this.

Verify the Client is communicating properly:

* bpcltncmd -ip --> from both client and server
* bpclntcmd -hn --> from both client and server
* bpclntcmd -pn --> from client only
* bpcoverage -c clientname -> from master to verify connectivity.

Try and reply!

Regards...

[VirtualED]

Check the event logs for any VSS related errors?

[mekmek]

Hi Marianne,

We woIrk togather on this issue.

Just create the bpfis folder under c:\program files\veritas\netbackup\logs. will do?

I will create a folder and run the full backup to test on monday.

[mekmek]

Hi Marcio,

Actually i got put in the IP and Host name in client server and master server HOSTS file.

Wiull try this command and get see what is the result.

[mekmek]

Hi,

You want me to check on event log of both server for VSS related erors is it?

Will check on this and update you.