Custom reports not being emailed

[Pam_Daniel]

I have several custom reports that are supposed to be sent out each day so different recipients.  2 out of the 5 reports are being emailed.  The other 3 are not emailed.  I checked the settings and they appear correct.  Is there a log or something that I can check to see why the reports are not being emailed?  If I go in and manually send the reports, it is successful.  Any ideas?

[Lee_C]

You should find logs for OpsCenter here:

C:\Program Files\Symantec\OpsCenter\server\logs\mail_yyyy_mm_dd_hhmmss_.log

I'd first look to see if there are any entries to indicating mail failures.

[Praveen_Choudha]

All reports are attached in a single mail. Any reports that get failed will have below message in email.

"There is no relevant data to show for the "report-name" report. Therefore, you will not find any email attachment for this report."

If there are any exception while executing the report , you can search for below keyword in the log file

"report execution failed for report {report-name} "

The above log message will also have addition information about report failure.

[Pam_Daniel]

Thanks for the replies.  Apparentley there is a bug in Ops Center 7.1.  I was told to upgrade Ops center to 7.1.01 and it would be corrected.  

Description:

Changes were added to this release of NetBackup to address the following

issues:

■ A Time Schedule with the following parameters never caused the report

to be emailed or exported. The affected schedule pattern was Daily, Every

weekday. Other parameters do not matter.

■ A server-side exception occurred whenever the weekly time schedule was

changed to daily (every weekday), or the number of days selected were

reduced in weekly time schedule. For example, create a time schedule on

a weekly basis and select Monday and Tuesday. Now, update the time

schedule and select only Monday. The report is not saved.

■ The yearly time schedule did not work properly.

[Praveen_Choudha]

Hi

The issue cannot be of Time schedule because as you said 2 out of 5 reports were received in the mail. I am suspecting that the report might have failed to run. Can you mention the reports that got failed to email.