Below are FAQ's and troubleshooting tutorials for step-by-step solutions to common problems. Please use the table of contents to skip to your desired question/issue:
How do I choose what to back up?
Click the gear symbol to the right of the connector.
What can be backed up?
Calendar, OneDrive, Sites, Contacts, Tasks, Mail, and Groups can be backed up:
Preparing your Office 365 Account
To avoid problems down the line, there are some things you should have in place before you start setting up your SaaS backup. This will ensure that your SaaS backup is performed correctly.
Unique account for backup
Firstly, we recommend that you set up a dedicated account to handle the backup. This will prevent some potential problems. For example, if the employee responsible for backup leaves the company, the backup is not dependent on this account.
Create a new Account
When creating the new account, it is important that the account is set up with the ‘Global administrator’ role. Veritas is relying on full access to data provided by the global admin. If this is not done, Veritas will not be able to include all data in the backup. It is also necessary for the account to have a license.
If appropriate for your organization, you could create a dedicated backup group, where you add all the user accounts. Veritas will then backup all users of this group, which makes it easier to configure the backup in SaaS Backup.
Set up the Office 365 backup
When your Office 365 has been configured and you have your Veritas account ready, it is time to set up a Cloud Connector. You do this by creating a new Cloud Service in SaaS Backup.
Click on “Add” to start
Click on “Add” and a dropdown menu with the available Cloud Connectors will open. Click on “Office 365 Admin”. Once this is done, the process will start. Give the service a name, so you will be directed to Microsoft to authenticate.
Allow Veritas to access Office 365
In order to perform a backup, Veritas needs to have access to the data. Once you have signed in to the account, Veritas will ask permission to access all users and their details. It is not possible for Veritas to backup data that the Office 365 administrator account does not have access to.
You will only be asked for permissions the first time you create a backup device. After that, SaaS Backup retains the permissions it needs. Please read this information carefully.
Browsing the backupset
If you need to find some data for recovery or locate something you would like to share, you can simply browse to establish the location of this data.
Finding and downloading a single file
Finding and downloading a folder
Restoring an Office 365 Connector
In case of a disaster, you may restore a connector. This can be done for all data types across all accounts, or only for specific data types in selected accounts. Restoring will completely replace your current data with the content of the snapshot that you restore. This means that none of your current data will remain, which can be useful in the case of ransomware or a virus attack. Please use Restore with caution!
Snapshots - The specific point in time that you want to restore the data types from.
Restore to a folder - SaaS Backup will create a new folder, where all the data will be restored to. This will only work for Calendar, OneDrive, and Mails.
Restore in place - This will overwrite the data on the account with the restored data.
Data types - The type of data that will be restored. Please note, that not all data types are account related. Sites and Groups have no relation to which accounts are selected, and all groups and/ or sites will restore.
Accounts - The accounts combined with data types define what will be restored.
When will my data be back?
From the moment you click on the restore button, the restore job will be put in a queue. Please be patient, as it will take a few moments for the interface to be updated.
For small accounts, SaaS Backup will be able to restore data in a few minutes. For larger accounts, Veritas can be affected by vendor throttling. If you need data fast, we recommend that you simply download the data through our web interface while you wait for the restore to complete.
Office 365 Import Dialogue
Importing simply takes data from one location, and copies it to another location. For example, from one account to another account. Or it could be from one account at a specific point in time and imported into that same account.
When you select which account you would like to import from, this will also define where the data will come from.
A snapshot represents a point in time when the backup was run. If you select a “5 days ago” snapshot, SaaS Backup will import the data from 5 days ago.
Rename duplicate files: This will rename the files you are importing - importing a duplicate of “filename.png” will automatically create a duplicate called “filename (1).png”.
Overwrite duplicate files: The imported files will simply overwrite the files that are already there. This means you will lose the latest changes to these files in the case that duplicates are restored.
Skip duplicate files: If the files are already there, you simply skip them. This option is useful, when trying to restore data back to a location where only a few files are required.
How do I download my files/folders?
Is the backup running?
You can easily check if your backup is running by logging into SaaS Backup and checking 'Last Update' to the right of the connector.
How do I restore a file or a folder?
NOTE: If a file with the same name already exists in that location, it will be overwritten.
When does the backup start?
As soon as you have selected the data and users for the backup, SaaS Backup will commence the backup.
How do I download a different version of the file?
How often does the backup run?
Veritas guarentees 1 full tenant backup every day. Veritas automatically checks to start a new backup every 3-4 hours.
How do I change my Email?
I forgot my password
Creating a public link
Public links will always show the latest available data.
Creating a public link from an old snapshot gives you the option to lock the public link to that specific snapshot.
Reconfiguring a public link
How do I move or copy an item from a restored folder to a different one?