01-23-2008 09:07 AM
02-04-2008 06:11 AM
Here are some additional suggestions to try to help troubleshoot this issue; if you have not already tried them. There may be additional information about this error message on our knowledge base; you may want to check there as well. In addition, in your response at what specific point during the recovery point image creation process does the error occur?
- Adjust the permissions on the NAS share to give the 'Everyone,' account full read/write permissions.
- Edit the recovery point job to use network throttling to limit the throughput amount of data sent to the share.
- Edit the recovery point job to use performance throttling to limit the percentage of processing time freeing up more for Windows and other applications on the client being backup.
- Edit the recovery point job to change the level of compression being use.
- Does an image of the same volume capture successfully if it's stored to a local drive or different network location? Verify that we do not get this error if we backup locally (i.e. a 2nd HD, USB, 1394, etc.)
- Use the NAS's IP address then its computer name as part of the UNC path use in the recovery point job.
- Test to see if you have the same issues backing up to a share on a different system.
- Check, and if needed, run a boot time defragmentation software for the used and swap file space on all client systems
Thanks.
02-04-2008 02:07 PM
- Edit the recovery point job to use performance throttling to limit the percentage of processing time freeing up more for Windows and other applications on the client being backup.
I am allowing half of full performance to the backup job.
- Does an image of the same volume capture successfully if it's stored to a local drive or different network location? Verify that we do not get this error if we backup locally (i.e. a 2nd HD, USB, 1394, etc.)
As the error message indicates network error, I don't think I receive the error if I backup to the local drive.
- Use the NAS's IP address then its computer name as part of the UNC path use in the recovery point job.
I am using IP address instead of the host name. \\ip_address\share_name
02-06-2008 01:00 PM