BESR Manager 8 Console Java Error

[Lxb]

We've just upgraded our BESR Manager from 7.0 to 8.0. After we logged in the console, an error message "Java" will keep popping up after we closed it for about 2 seconds.

The detailed message are as follows:

Details

    Data

        System.Collections.ListDictionaryInternal

    Message

        java.io.IOException: No serializer found for class com.symantec.sea.middleware.data.ImageJob2 in registry org.apache.axis.encoding.TypeMappingDelegate@97f621

    Source

        System.Web.Services

    Stack Trace

           at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)

           at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)

           at BackupManager.BackupManagerSoapBinding.getImageJobs2()

           at Com.Symantec.RecoveryManager.Tier3ProxyLib.SessionImpl.GetImageJobs2()

           at Com.Symantec.RecoveryManager.Tier3ProxyLib.ImageJobs.ImageJobDataProvider.GetSummaryObjectsByQuery(String query)

           at Com.Symantec.RecoveryManager.Tier3ProxyLib.ImageJobs.ImageJobDataProvider.GetAllSummaryObjects()

           at Caching.AbstractCachingStrategy.LowRequesterThreadProc(Object StateInfo)

           at Caching.AbstractCachingStrategy.RequesterThreadProc(Object StateInfo)

           at Caching.AbstractCachingStrategy.GetAllSummaryObjects(Boolean Blocking, RequestProcessedCallback CallBack)

           at Com.Symantec.RecoveryManager.Tier3ProxyLib.Tier3Proxy.GetImageJobsSummary()

           at Com.Symantec.RecoveryManager.Tier3ProxyLib.Events.LSEventProcessor.Process()

    Target Site

        ReadResponse

Can anyone help us on this?

Thanks

Message Edited by Lxb on 04-09-2008 01:02 AM

[David_F]

Was the Manager system itself managed ; that is had a BESR 7.0 and management control agent; if so were they removed before BESR Manager (BESRM) 8.0 was installed? Was the BESRM 8.0 installed over the top of BESRM 7 or was BESRM 7 fully uninstalled and the system rebooted before BESRM 8.0 was installed?  You may want to verify that the WinScriptingHost version is 5.6 or better on this system. http://www.microsoft.com/downloads/details.aspx?FamilyID=887fce82-e3f5-4289-a5e3-6cbb818623aa&displaylang=en#Requirements

[Lxb]

David, thanks for your reply.

We installed BESR Manager 8.0 on top of the 7.0 version without removing it first.

I've just installed Window Scripting 5.6 but the problem still persists after reboot.

Thanks.

[Lxb]

Hi David, is there any solution?

Thanks

[David_F]

Did uninstalling the local BESR 7 agent and its management control app, rebooting, and reinstalling BESR 8 using the updated management control did not work?