β02-01-2013 11:30 AM
I have been having some issues with the BESRM installation version 8.0.2.26412. It initially asked to install a certificate and when I did, I received the following message:
Authentication Error: Could not log on with supplied host name, user ID, and password. Cannot get database connection. JZ00L: Logon Failed. Examine the SQL Warnings chained to this exception for the reason(s):
Authentication error.
Could not log on with supplied host name, user ID and password. Cannot get database connection. JZ00L: Login failed. Examine the SQLWarnings chained to this exception for the reason(s).
Details
Data
System.Collections.ListDictionaryInternal
Message
Could not log on with supplied host name, user ID and password. Cannot get database connection. JZ00L: Login failed. Examine the SQLWarnings chained to this exception for the reason(s).
Source
System.Web.Services
Target Site
ReadResponse
Stack Trace
Error E890AF6A: Could not log on with supplied host name, user ID and password. Error E8904F68: Cannot get database connection. JZ00L: Login failed. Examine the SQLWarnings chained to this exception
for the reason(s). com.sybase.jdbc3.jdbc.ErrorMessage.raiseError(ErrorMessage.java:572) com.sybase.jdbc3.tds.Tds.processLoginAckToken(Tds.java:3947) com.sybase.jdbc3.tds.Tds.doLogin(Tds.java:601)
com.sybase.jdbc3.tds.Tds.login(Tds.java:484) com.sybase.jdbc3.jdbc.SybConnection.tryLogin(SybConnection.java:247) com.sybase.jdbc3.jdbc.SybConnection.regularConnect(SybConnection.java:223) com.syba
se.jdbc3.jdbc.SybConnection.<init>(SybConnection.java:198) com.sybase.jdbc3.jdbc.SybConnection.<init>(SybConnection.java:132) com.sybase.jdbc3.jdbc.SybDriver.connect(SybDriver.java:179) org.apache.
commons.dbcp.DriverConnectionFactory.createConnection(DriverConnectionFactory.java:37) com.symantec.sea.middleware.dbpool.BmConnectionFactory.connect(BmConnectionFactory.java:65) com.symantec.sea.mi
ddleware.dbaccess.DatabaseAccess.<init>(DatabaseAccess.java:203) com.symantec.sea.middleware.dbpool.PoolableDatabaseAccessFactory.makeObject(PoolableDatabaseAccessFactory.java:66) org.apache.commons
.pool.impl.GenericObjectPool.borrowObject(GenericObjectPool.java:771) com.symantec.sea.middleware.dbpool.DatabasePool.borrowDatabaseAccess(DatabasePool.java:99) com.symantec.sea.middleware.DatabaseA
ccessPool.borrowDatabaseAccess(DatabaseAccessPool.java:79) com.symantec.sea.middleware.AuthenticationService.authenticateUser(AuthenticationService.java:165) com.symantec.sea.middleware.Authenticati
onService.authenticate(AuthenticationService.java:93) com.symantec.sea.middleware.BackupManager.authenticate(BackupManager.java:129) sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) sun.
reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39) sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) java.lang.reflect.Method.invoke(Method
.java:585) org.apache.axis.providers.java.RPCProvider.invokeMethod(RPCProvider.java:397) org.apache.axis.providers.java.RPCProvider.processMessage(RPCProvider.java:186) org.apache.axis.providers.ja
va.JavaProvider.invoke(JavaProvider.java:323) org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:32) org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:118) org.apache
.axis.SimpleChain.invoke(SimpleChain.java:83) org.apache.axis.handlers.soap.SOAPService.invoke(SOAPService.java:453) org.apache.axis.server.AxisServer.invoke(AxisServer.java:281) org.apache.axis.tr
ansport.http.AxisServlet.doPost(AxisServlet.java:699) javax.servlet.http.HttpServlet.service(HttpServlet.java:709) org.apache.axis.transport.http.AxisServletBase.service(AxisServletBase.java:327) j
avax.servlet.http.HttpServlet.service(HttpServlet.java:802) org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252) org.apache.catalina.core.ApplicationFilt
erChain.doFilter(ApplicationFilterChain.java:173) org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213) org.apache.catalina.core.StandardContextValve.invoke(StandardCon
textValve.java:178) org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126) org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105) org.apache.catalina.c
ore.StandardEngineValve.invoke(StandardEngineValve.java:107) org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148) org.apache.coyote.http11.Http11Processor.process(Http11Proces
sor.java:856) org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:744) org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java
:527) org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80) org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684) java.lang.Th
read.run(Thread.java:595)
Some of the solutions I have done was to update the C:\Program Files\Symantec\Backup Exec System Recovery\Manager\Services\tomcat\conf\tomcat-users.xml file to include a new admin entry. I also put the BESRM certificate located at C:\Program Files\Symantec\Backup Exec System Recovery\Manager\Services\tomcat\keystore in a GPO for this server. I cannot get past the logon screen still. I have uninstalled/reinstalled BERSM a few times with no change. Any assistance would be greatly appreciated.
β02-01-2013 05:30 PM
Move to the correct forum, SSR.
β02-01-2013 11:59 PM
I think 8.5 is the latest version of BESR 8, can you try to install this version ?
β02-05-2013 05:46 AM
β02-05-2013 06:54 AM
It looks like I couldn't upgrade even if I wanted to upgrade to BESRM 8.5.
http://www.symantec.com/business/support/index?page=content&id=TECH74794
β02-07-2013 09:15 AM
Ok, so you have tried fileconnect.symantec.com with you BESR 8 serial number and you weren't able to download 8.5 ?
β02-20-2013 11:32 PM
Any updates ?