Backup Exec System Recovery 2010 - Restoring An Exchange Mailbox

[JM_Joyce]

I am trying to restore the mailbox of an employee that has left the company. We have SBS2008 64-bit as our Exchange server. Our data is backed up to an external USB hard drive.

When I tried to restore using the Granular Restore option while logged on to the server it wouldn't let me because the SBS server doesn't have Outlook installed.

So I installed BESR 2010 Desktop version on a Windows 7 32-bit PC and tried to restore using the PC.  The software spent most of the day loading the restore points and then failed with the message that I need to run this on a 64-bit machine.  This is more than slightly annoying as I would have thought that the software would check for that first before wasting several hours and then telling me.

Anyway as all of our PC's are 32-bit and Outlook is not installed on the server, is there any way to recover the individual mailbox with our setup?

Thanks in advance, Jeremy

[pkh]

Did you backup your SBS 2008 with BE or BESR?  They are two different products.  If you use BE, you should be able to restore an individual mailbox.

[criley]

If your Exchange server is 64bit, you MUST have GRO installed on a 64bit system before you can restore.

The only other option is to install Outlook on your SBS server.

[JM_Joyce]

Unfortunately there is no 64-bit version of Outlook 2007, as far as I can tell.  I've tried installing a 32-bit version on the sevrer but it won't install.

So it looks like a dead-end.

Thanks.

[JM_Joyce]

I'm trying to use BESR.  Unfortunately the tape backups for the period I am trying to restore failed at the time of the backup, so BE is not an option in this case.

Thanks.

[criley]

I've not heard of that issue before. You can also use Outlook 2010 by the way..

Can you not setup a VM with a 64bit operating system to use GRO on??

[JM_Joyce]

No, setting up a VM is not an option here.  Even if I could, it seems like overkill when all I want to do is recover a mailbox - not very practical.

The whole idea of having BESR with GRO is to make it simple to recover selected items.  In our case having BESR is a waste of time except in the case of a disaster where we want to recover the whole system to a new server.  So there is some value in it for us, but not at all useful for anything less than a disaster.

[criley]

Not sure what else to suggest then. As already mentioned, you have 2 options:

1. Install GRO on another x64 machine
2. Install Outlook on the SBS server

If #2 is not working, you should contact Microsoft for help.