01-15-2009 02:53 PM
I will try to make this short:
Brand new installadtion of BESR 8.5.1 on a 64-bit Windows 2008 Server (Standard); I'm using the BESR Manager to manage 13 Windows servers, with Windows 2008, 2000 and 2003 "clients.
Here's the deal: I have new backups created once a week (Sunday) and recovery points created four times a day; once a day (I'll explain a little later), one of the jobs, on every Windows 2003 server, fails. The Windows 2000 and 2008 Servers always work, but the 2003 jobs will fail 25% of the time. There doesn't seem to be a pattern, a couple of days ago I was backing up at 8am, 11am, 1pm and 5pm; the 8am job would fail (five days in a row), but all the others would work, no problem. So, I removed the 8am job and guess what? Now the 11am job has failed (again, for all Windows 2003 servers) for two days in a row.
I just installed BESR- this is not an upgrade for the management server or the clients. I've called Symantec support, didn't get much help. They've said to run checkdisk, defrag, which I have, but I still get this error. They say to stagger the jobs, which I haven't, because I don't see the point; these work 75% of the time and I've monitored the network traffic (this is all being done over a dedicated backup network, not an issue) and that's not the problem.
Please help. Thanks!
01-17-2009 06:06 AM
I'm curious about a couple things.
When you say the backup fails, does it always fail with the error you listed in the subject line?
What type of backups are you making, file and folder backups, incremental recovery points, or full recovery points?
What media are you backing up to?
Would you agree that the pattern that appears to be emerging in your case is this:Server 2003 and first backup job of the day.
01-19-2009 08:19 AM
I have seen this error when there is corruption or install issue with the symsnapservice driver. Try and run the fixinstall.bat on the individual client servers, reboot the servers and allow backups to run
01-19-2009 09:27 AM
hello joseph,
these are production servers and as i said, they're brand new/clean installs (not upgrades) on 8 different servers; it isn't possible for us to reboot these servers very often. i'm a little concerned that an enterprise dr solution may be suffering from "corruption or install issue" on a clean/new install across 8 servers... also, only the 2003 servers are experiencing this- not windows server 2008 or 2000. is there anything else you can suggest? thanks.
01-19-2009 09:34 AM
hello,
- yes, it's always the same error (please see below).
- i am creating recovery points 3x a day and a full once a week
- backups are to disk (a windows share; the file and share permissions are fine)
- yes, it does appear that it is the first backup of the day. i changed the ms shadow copy provider and volume shadow copy services to "automatic" from "manual" to see if that made a difference, but it didn't. vss admin list writers returns no errors.
this is the email/notification i get (from this morning):
Notification Type: Error
Priority: High
Description: Error EC8F17B7: Cannot create recovery points for job: System Drive (C:\) Backup @ RWC. Error EC8F03ED: Cannot create the recovery point. Error EBAB0013: A test that safeguards the integrity of the program failed unexpectedly. CHECK failed, Computer::CreateImageFile: .\Computer.cpp(1284): guid != Guid() && sequence != 0xffffffff. Error EBAB0013: A test that safeguards the integrity of the program failed unexpectedly. %1
Details: 0xEBAB0013
it's always this same message.
thank you in advance.
01-20-2009 08:46 AM
01-20-2009 09:29 AM
01-21-2009 03:48 PM
any other suggestions here? i have an open case but we're not getting anywhere... thanks.
01-27-2009 08:26 AM
02-01-2009 11:43 AM
Same issue on HP Compaq nc6120 with Windows XP SP3. Only 1 disk with 1 C - partition (no utility or hidden partitions)
Symantec Backup Exec System recovery 8.5.1.29666 - First installation
==================================================
- First backup for "Recovery Point Set".
Start with "Creating recovery point" - Initializing
After 20 sec - Drive backup starts 0%
Immediately ErrorCannot create the recovery point.
--Error EBAB0013: A test that safeguards the integrity of the program failed unexpectedly. CHECK failed, Computer::CreateImageFile: .\Computer.cpp(1284): guid != Guid() && sequence != 0xffffffff.
Reboots, System Updates, Repair of System Recovery --> same problem
- Backup "Independent recovery point"
Start with "Creating recovery point" - Initializing
Creating new image file
---------------------------
Drive Backup of (C:\) (2)
---------------------------
This operation cannot be performed while Windows is running.
You must complete this operation inside the recovery environment.
Would you like to continue?
---------------------------
Yes No
---------------------------
Error EC8F17B7: Cannot create recovery points for job: Drive Backup of (C:\) (2). Error E0BB001B: Cannot lock volume C:\ because it contains the OS or has an active paging file. Error EBAB03F1: The volume contains system or paging files.
Details:
Source: Backup Exec System Recovery
No idea what can cause this problem, but seems to be similar like the one on the servers in this thread.
02-02-2009 08:09 AM
02-10-2009 11:31 AM
Hello
I was using BESR 6.5 to backup workstations to extral drives
and it was workingnice ...
I upgraded to 8.52 ( Symantec send me an free upgrade for my licences )
since this day I can't backup the System drive c:, I have this error
-Impossible de créer le point de récupération.
--Erreur EBAB0013 : Échec inattendu d'un test préservant l'intégrité du programme. CHECK failed, Computer::CreateImageFile: .\Computer.cpp(1284): guid != Guid() && sequence != 0xffffffff.
don't know why, as it was working with the old version
i plan to go back to version 7 or 6
02-19-2009 04:45 AM
If you look in services, do you see the following?
Symantec SymSnap VSS Provider
SymSnapService
02-19-2009 07:58 AM
I couldn't uninstall the application --> PC hangs during uninstall of 8.5.1
From Symantec support, received uninstall script + installed new version and problem was solved (also removed links to BSR in all users profile and on USB disk (folder with image and a hidden folder)
At this point I would recommend running the uninstall script to remove BESR. http://seer.entsupport.symantec.com/docs/309169.htm Run the script then reboot. After removed, download BESR 8.5.2 from the FileConnect site and install http://seer.entsupport.symantec.com/docs/300437.htm
06-03-2009 02:02 AM
08-05-2009 03:35 AM
10-09-2009 05:23 AM
I am also receiving the same error as mention above, the "test that safegaurds the integrity of the program....". It is on a Windows 2003 Server, and I am backing up partitions C: and E: in the backup job. I saw someone mention partitions above, could that have something to do with the issue?
Thanks
Brandon
10-13-2009 09:54 AM
10-14-2009 03:10 AM
10-25-2009 11:19 PM