Granular Restore Option

[DR0701]

Before I go and spend half the day on hold with Symantec Support, has anyone managed to get the Granular Restore Option working with System Recovery 8.5?

I'm having the same issue as other people have had - even though my backups have worked correctly, and the .eif file is contained within c:\backup information, I can't access the Exchange Store information - what the hell do the Symantec testers (if they even exist) do all day, if they can't see such a major flaw in the software?

[ARC_MAN]

I have just purchased this product and have the same issue. Why do Symantec sell products that dont work. Can anyone from Symantec update please as to what is happening.

[criley]

There is a 'pre-release' version of GRO 8.5.3 which has been seen to resolve the issue with Exchange. I would encourage you to open a case with Tech Support and request this so you can test to see if it resolves the problems you are seeing.

[DR0701]

Thanks Chris - I'll give this a try when I get a chance.

One other thing - we've purchased the SBS version of System Recovery which comes with the GRO.  However, to get this to work, it says you have to install Outlook, which isn't advisable on an SBS server.  Are you aware of the licensing situation that would cover this, i.e. would I have to install the GRO on a desktop machine, but also purchase a Desktop licence for the System Recovery software?

[criley]

This should help: http://support.veritas.com/docs/314530.

[DR0701]

Thanks Chris

That's just what I (and the finance guys) needed to hear!


Doug.