Hostname Not Appearing in Symantec Backup Exec System Recovery Manager serve

[Frankg]

 Several of our workstation (about 20) don’t appear on the SBESR Manager, Manage, Computers tab. I have to restart the Backup Exec System Recovery service on the workstation in question , and wait a few minutes before it hostname will appear.  Anyone know why?

Thanks in advance.

-Frank

Symantec Backup Exec System Recovery Manager server v8.5.2.33363
Symantec Backup Exec System Recovery Manager v 8.5.5.3479
Symantec Backup Exec System  Recovery 8.5 Desktop Edition.
 

[Andreas_Horlach]

Frank,

What happens if you upgrade your BESRM software to 8.5.5? Do this, then install the 8.5.5 management control onto one of those workstations in question, and see if that makes a difference.

Otherwise, as a test, disable the power options to ensure that the network card is not going into powersave, and the system is not going into stand-by or hibernate.

-Andreas
Symantec

[Frankg]

Andreas,
 

Prior to posting the above, I download the latest manager software and installed it. The version information is current. 
 

There is no power saving option turned on any of our computers.  The screensaver w/password after 5 minutes of inactivity is the only option turned on. 99% of our computers are turned off at the end of the work day
 

Here is something that happens more often than not; I install SBESR w/manager (client) on 2 windows XP w/sp3 workstations (OS = New install).  Approximately 20 minutes has passed scenic installing the client, I look for the hostname in SBESR Manager and there are not there. I have to restart the SBESR service on the workstation in question, and wait a few minutes before it hostname will appear.

Thanks in advance!
-Frank