SRS 6.5 64bit client deployment

[Ian83]

Our System Recovery Server is installed on a 32 bit system.  We've recently installed 2 64 bit machines which required to be backed up.  I tried to deploy the SRS agent package to the system but it doesn't work.  I'm assuming its because the package isnt compatible with both.  Where would I find hte 64 bit package to install?  I don't have the original CD's as the person who installed it has misplaced them.

[criley]

What operating system are you trying to install to?

[Ian83]

2003 SP2 64 bit.

[criley]

So what exactly happens then? What errors are you seeing? Have you checked the event logs for errors?

NOTE: there is no 64bit package for BESR.

[Ian83]

My info is a bit off sorry...  The Package installs fine.  But when you try to run a backup, it does not start and returns some errors:

-Error EC8F17B7: Cannot create recovery points for job: Recovery point of C:\.
--Error E0BB001B: Cannot lock volume \\?\Volume{b0613ae6-d4f1-11de-9f1c-806e6f6e6963}\ because it contains the OS or has an active paging file.
 

This will only happen on 64 bit OS's.  I have 15 other 32 bit machines which work fine.

[Markus_Koestler]

Have you rebooted after the installing the agent on the 64bit OS ?

[Ian83]

Yes, it was done via the deployment process.

[Markus_Koestler · Accepted solution]

Maybe one of these helps: http://seer.entsupport.symantec.com/docs/293391.htm

[Ian83]

"Note: Backup Exec System Recovery 6.5 is currently not designed to run under a 64 bit OS, and may give this error if customers choose to use it in this environment."

Yeah, that helps..... Thanks.

[Markus_Koestler]

May I ask you to mark it as solved ?